Sitekit Digital Health

Digital Red Book (eRedbook, ePCHR)

The eRedbook cloud service supports the standard for the electronic Personal Child Health Record (ePCHR) endorsed by the Royal College of Paediatrics and Child Health. This standard defines the care pathway for a new baby and the data that needs to be collected and shared across care settings.

Features

  • Digital PCHR
  • Enable adoption of standards, e.g. FHIR messaging
  • CPHVA (Community Practitioner Health Vistor Association) endorsed
  • Enable the Digital Child Health Strategy
  • Electronic record to help parent's manage their child’s early years
  • Enable Digital Child Health interoperability
  • Enabling localisation
  • Respond to 'Personalised Health and Care 2020'
  • Enable the Five Year Forward View
  • RCPCH (Royal College of Paediatrics and Child Health) consulted design

Benefits

  • Optimise the 0-5 pathway for children, parents and professionals
  • Improve parental understanding of child health and care
  • Deliver the gold standard requirements of the CHIS OBS
  • Move from paper to paper-light, saving time and resource
  • Enabling collaboration across service and borders
  • Enable patient activation
  • Enabling Open APIs across services and borders
  • Enable digital transformation of services
  • Trusted information guidance
  • Improve quality of care

Pricing

£1.80 to £6 per unit per year

Service documents

Framework

G-Cloud 11

Service ID

2 1 2 4 5 7 0 9 7 4 8 8 7 5 2

Contact

Sitekit Digital Health

Michael Catania

0845 299 0900

DigitalHealth-Sales@sitekit.net

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
The eRedbook cloud service is designed to support data sets and functions as defined by the RCPCH and PRSB with minimal customisation anticipated as necessary. Recognising the variance that exists in local systems, however, as part of the on-boarding process Sitekit will undertake engagement exercises to identify:
• Any non-standard data sets that should be collected
• Any non-standard information flows that should be implemented
• Non-standard policies for record access
• Required IG work

With engagement time limited to two single days on-site and Sitekit delivering a report to the commissioning agency.
System requirements
Internet connectivity from the commissioning region's networks

User support

Email or online ticketing support
Email or online ticketing
Support response times
The support provided via the Sitekit Service Desk is via both email and phone, Monday to Friday 9am to 5pm excluding UK bank holidays.

Out of hours emergencies are ticketed via our emergency email address, which goes directly to our out of hours support.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
The following provided as standard:

1)Very High: A security breach whereby a third party gains access to personal data or an individual’s account may be compromised. A security alert that is categorised as being critical to data security.

In the event of a security breach, the technician will take immediate action to limit further unauthorised access to the Infrastructure Applications. Investigative work to provide a resolution will then commence during Service Hours
• Response: 30 minutes
• Resolution: 8 service hours

2)High - An error that renders the software inoperative or causes the software to fail catastrophically.
• Response: 1 service hour
• Resolution: 16 service hours

3)Normal - An error that affects performance of the software and significantly degrades the use of the software. A security alert that is categorised as being medium severity.
• Response: 1 service hour
• Resolution: Best efforts to obtain resolution in 40 service hours

4)Low - An error that affects performance of the Infrastructure Applications but does not significantly degrade the use of the service. A security alert that is categorised as being low severity.
• Response: 1 service hour
• Resolution: Best efforts to put resolution in the next software release
Support available to third parties
Yes

Onboarding and offboarding

Getting started
1x half-day requirements workshop Simple PoC to test core user journeys
Service documentation
No
End-of-contract data extraction
Personal data is stored in the Microsoft Azure Secure Cloud-hosting environment, which is available to end users. Parents can export data on request. Sitekit will work with providers to support data extraction where required.
End-of-contract process
Off-boarding the service does not require any data extraction or removal processes. If an agency terminates the eRedbook service, all local interoperability will be stopped. End users will retain a copy of their health and care information.

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • MacOS
  • Windows
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Mobile-first design principles adopted, native mobile controls are included. All web templates built using responsive web design; experience ultimately dependent on user's device, mobile operating system and browser of choice
Service interface
Yes
Description of service interface
Users interact with the product via a timeline interface.
Accessibility standards
WCAG 2.1 AA or EN 301 549
Accessibility testing
The product has been tested on: ChromeVox, NVDA, VoiceOver

eRedbook can also be used with operating system screen magnifiers, such as ZoomText Magnifier
API
Yes
What users can and can't do using the API
Service APIs facilitate the following: - Patient subscription - Data sharing and consent management - Digital Child Health FHIR message exchange
API documentation
Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
ERedbook is designed to be localised with local services. Project teams can work with Sitekit to customise for specific care pathways. Customised local information guidance and communications.

Scaling

Independence of resources
ERedbook is built on Microsoft's Azure - platform services designed for on demand scalability to serve business-critical applications for many millions of users. Uptime is guaranteed by SLAs.

Analytics

Service usage metrics
Yes
Metrics types
The following checks are made on a daily basis: • Services running correctly • Applications running correctly • Security and systems alerting running correctly • Number of registered users Monthly checks: • Release plan for new versions of services, applications • Security and support patches • Service utilisation • Support issues requiring escalation
Reporting types
Regular reports

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
European Economic Area (EEA)
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
Data sanitisation process
No
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
End users can export their data via Sitekit Services.
Data export formats
Other
Data import formats
Other

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
Other
Other protection within supplier network
Managed service on Microsoft Azure Platform. https://azure.microsoft.com/en-gb/overview/trusted-cloud/

Availability and resilience

Guaranteed availability
99.9% - Service credits if Sitekit does not meet this level. Azure services according to Microsoft Azure SLAs:https://azure.microsoft.com/en-gb/support/legal/sla/
Approach to resilience
Available on request. https://azure.microsoft.com/en-gb/overview/trusted-cloud/
Outage reporting
Via Microsoft Azure status portal: https://azure.microsoft.com/en-gb/status/ Or additional tooling (e.g., Application Insights: https://azure.microsoft.com/en-gb/services/application-insights/) An agency may commission Sitekit to monitor and report outages on its behalf.

Identity and authentication

User authentication needed
Yes
User authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
Other user authentication
Health professionals authenticated via a directory run by each employing organisation.

Parents can sign-up/sign-in via NHS Login
Access restrictions in management interfaces and support channels
Access to management interfaces and support channels is restricted via username and password. Sitekit OAuth 2.0 protocol to authorise health professionals access.
Access restriction testing frequency
At least once a year
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Centre for Assessment Ltd
ISO/IEC 27001 accreditation date
24/10/2018
What the ISO/IEC 27001 doesn’t cover
Our statement of applicability covers all the controls defined by ISO27001 with the exception of 14.2.7 Outsourced development and 11.1.6 Delivery and Loading Areas because they do not apply to us
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
All Sitekit staff are required to be aware of and comply with Sitekit's ISO 27001 ISMS (Information Security Management System), which documents Sitekit's security policies. Some policies will apply to all staff; some policies to specific departments or roles. All staff are must alert Sitekit's ISM (Information Security Manager) if they observe a policy breach; all staff are encouraged to alert the ISM if they see an opportunity for policy improvement.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Sitekit maintains an ISO27001 certified configuration and change management process, available on request. As part of Sitekit's SDL (Secure Development Lifecycle) software components / tooling are assessed for suitability - this is recorded in Sitekit's Application Lifecyle Tool Records Report.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Sitekit maintains an ISO27001 certified vulnerability management process, available on request. Sitekit carries out threat-modelling as part of software design under the company's SDL (Secure Development Lifecycle); mitigation actions are then put in place. Sitekit will deploy patches either as part of scheduled software maintenance or immediately when Sitekit becomes aware of a Critical vulnerability. Sitekit runs frequent training sessions on emerging internet security threats.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Sitekit maintains an ISO27001 certified protective monitoring process, available on request. Potential compromises are assigned the highest priority under Sitekit's SLA (Critical) and immediately investigated.
Incident management type
Supplier-defined controls
Incident management approach
Sitekit maintains an ISO27001 compliant incident management process, available on request. Users would raise a support request with Sitekit's support desk; Sitekit will investigate the support requests and categorise as an incident if appropriate to do so. Sitekit maintains an ISO27001 compliant incident report template, available on request.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
Yes
Connected networks
NHS Network (N3)

Pricing

Price
£1.80 to £6 per unit per year
Discount for educational organisations
No
Free trial available
No

Service documents

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