Auscript Ltd

Auscript Real Time Transcription

Auscript provides electronic Transcript Analysis software for delivery and review of Real Time transcript from both onsite and remote locations, for authorised users.

The cloud-based software service includes an array of annotation tools such as issue coding based annotations, quickmarks, issue marks, automarks, flags and hyperlinks. Report Generation also available.

Features

  • Real Time Transcript Delivery
  • Advanced Annotation Tools
  • Transcript Security
  • User interface that supports multiple tabs for concurrent transcripts
  • Create, save and execute complex searches
  • Auto Scroll and Full Screen interface options
  • Generate custom transcript reports
  • Create hyperlinks between selected transcripts and share links
  • Build team discussion in the margins of transcripts
  • Split screen to view two transcripts simultaneously

Benefits

  • Immediate, remote access to real time transcript
  • Improved hearing efficiency - save time and costs
  • Collaborative transcript analysis between users in the same group
  • Automatic transcript analysis based on user criteria
  • Save on printing and delivery costs
  • Role based permissions
  • Authorised user access
  • Backups and redundancy
  • Penetration testing, updates and audits
  • Data security

Pricing

£950.00 a transaction a day

Service documents

Framework

G-Cloud 12

Service ID

2 1 1 6 5 7 1 1 5 8 2 2 2 1 2

Contact

Auscript Ltd Darren Evetts
Telephone: 03301 005223
Email: devetts@auscript.com

Service scope

Software add-on or extension
No
Cloud deployment model
Private cloud
Service constraints
Unavailable on Android Devices.
System requirements
Windows 7, 8.1 or 10 or Mac Operating Systems

User support

Email or online ticketing support
Email or online ticketing
Support response times
Auscript will respond to all Email or Online Tickets within one hour of receipt, during business hours. After Hours Support is also available, if required.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Onsite support
Support levels
Real-time Support is provided prior to use, on-site by a fully trained technician. If further support is required, a technician is available 24/7 via phone and email. Further correspondence can also be made with the allocated Real-time Manager.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
When engaged, Auscript will provide the client with a Real-time Project Manager, who maintains the project from start to completion. The Manager, along with a team of fully-trained technicians, provide initial support for any questions and requirements the client may have regarding the service.

Technicians are available to assist a client's IT Department, should they have questions and requirements.

Each client is supported by an account manager and project management team. The project management team is able to troubleshoot and resolve most day-to-day queries. The project support team is assisted by a technical support desk, who can address more complex functionality questions. If necessary, the project management team and project support team will engage additional technical support to answer client queries.

Onsite training, online training and user documentation can all be provided.
Service documentation
Yes
Documentation formats
HTML
End-of-contract data extraction
The client can request to have all data extracted and provided to them at the conclusion at the end of the contract by the Real-Time Manager for the case.
End-of-contract process
At the conclusion of the hearing, access to the service is still available for 1 week before it is removed. This allows the client time to correlate their data within the service. All data is extracted from the software and either returned to the client or securely stored. The client can request to have this data destroyed according to the client's preference. No additional costs are incurred by the client

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
The software can be used on any iOS mobile device (iPhone, iPad, etc). The software is a Mobile version of the Desktop Application, designed to offer many of the same features. The users are able to efficiently use key elements shared between the Desktop and Mobile versions of the application, ensuring unity between the platforms.
Further to this, the mobile application offers the benefit of users being able to access the Transcription Services from remote locations.
Service interface
No
API
No
Customisation available
No

Scaling

Independence of resources
Auscript provide Real-time Services in a scalable Cloud Environment, which can be adapted to suit the Client's Usage. Each Client is provided separate connections from others, ensuring that Data, Bandwidth or Speed Degradation does not occur. Active monitoring of all services also occurs daily.

Analytics

Service usage metrics
No

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
LegalCraft Solutions Pvt Ltd

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least every 6 months
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
The service provides different methods for exporting the required data for the client. A user can export the transcript, reports and markup in either PDF, TXT, DOC, CSV, and TA file formats. This is outlined in both the documentation, and by a technician during training.
Data export formats
Other
Other data export formats
TA
Data import formats
Other
Other data import formats
  • TA
  • TXT
  • PDF

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Auscript operate a 24/7 IT Service Desk, trained to respond to and manage our real time client enquiries promptly and efficiently, using an ITIL methodology.

In addition, during a real time event, customers have access to a dedicated account manager who can assist and resolve most end user issues, with a clearly defined escalation process to ensure that the client's query is dealt with in a timely and appropriate manner.

SLAs are agreed beforehand with clients according to the specific requirements of the hearing. Discounts are applied if levels of service are not met.
Approach to resilience
Our services are deployed in Amazon Web Services, UK West Region. Daily snapshots are enabled, backed up to S3. Separate administrative accounts are used for backup access to application administration.
Outage reporting
The software alerts Auscript IT to issues or outages, which are monitored by the Auscript IT Team. Clients are advised of outages through their dedicated account manager, and full incident and post incident response is completed.

Identity and authentication

User authentication needed
Yes
User authentication
2-factor authentication
Access restrictions in management interfaces and support channels
Auscript operate a least privileged security model, meaning that users and administrators are only given the access they need to complete the tasks that they require.
All access is logged and reviewed independently by Auscript IT security team.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
UK Cyber Essentials

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
Other
Other security governance standards
All services are hosted within AWS, which is certified to CSA CCM v3.0 and ISO/IEC 27001.
Information security policies and processes
Auscript has an information security policy and acceptable use policy, which contains details of what is and is not allowed on the Auscript Computer Network.
Auscript Staff, all use managed devices, which are part of a Managed Operating Environment (MOE). No staff accounts have administrative permission, with resource access provided using a least privileged methodology. Where required, IT staff have a separate IT account for administrative tasks which are restricted to that function, and can't use for everyday activities, where a different account is used.
Desired state configuration is enabled on all staff end user devices.
Firewalls are enabled both at the network and application level, to monitor and detect suspicious or illegal activity, which is investigated.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
All changes are first tested within an isolated sandbox environment, which is not connected to the production instance. Change is performed within the Sandbox, tested and documented.
When ready for deployment, a Request For Change is raised and reviewed by IT Infrastructure, Key Business stakeholders, with final sign-off from GM-IT.
A full back up is completed post and prior, with configuration documentation updated on a successful change.
Vulnerability management type
Undisclosed
Vulnerability management approach
Critical Vendor Security Updates are released immediately, where the software has automated download capability (such as Microsoft updates), with a snap shot completed before deployment.
Non-Critical security updates are completed in the Sandbox, and released in a weekly deployment cycle.
Penetration testing on the application is performed every 6 months, through a Crest approved supplier.
StaySmartonline provide push updates for critical security threats, NCSC reports are viewed weekly, and all vendor supports notifications are reviewed.
Protective monitoring type
Undisclosed
Protective monitoring approach
Services are hosted in Amazon Web Services, and sit behind a Virtual Next Generation Palo-Alto IPS firewall.
Auto-remediation occurs instantly to protect against suspect activity, with alerts sent to Auscript's IT Security Team.
The service has Geographic Blocking enabled, meaning that only IP addresses within the known countries of use can connect.
Auscript IT Team operate 24/7.
Incident management type
Undisclosed
Incident management approach
Security Firewall, Server, Anti-Virus and Application logs are reviewed daily by Auscript IT Security Team for suspect activity.
Users can report issues, by emailing a central email address, which logs an incident to the FTR ITS team.
All incidents are reviewed daily, with actions taken logged. There are pre-defined checklist for incidents, and a P1/2 incident response process in place.
A security incident report is provided weekly for minor events, with an individual Priority Level 1-2 events reviewed immediately.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£950.00 a transaction a day
Discount for educational organisations
No
Free trial available
No

Service documents