ESCRIBERS LTD

Auscript Real Time Transcription

Auscript provides electronic Transcript Analysis software for delivery and review of Real Time transcript from both onsite and remote locations, for authorised users.

The cloud-based software service includes an array of annotation tools such as issue coding based annotations, quickmarks, issue marks, automarks, flags and hyperlinks. Report Generation also available.

Features

• Real Time Transcript Delivery
• Advanced Annotation Tools
• Transcript Security
• User interface that supports multiple tabs for concurrent transcripts
• Create, save and execute complex searches
• Auto Scroll and Full Screen interface options
• Generate custom transcript reports
• Create hyperlinks between selected transcripts and share links
• Build team discussion in the margins of transcripts
• Split screen to view two transcripts simultaneously

Benefits

• Immediate, remote access to real time transcript
• Improved hearing efficiency - save time and costs
• Collaborative transcript analysis between users in the same group
• Automatic transcript analysis based on user criteria
• Save on printing and delivery costs
• Role based permissions
• Authorised user access
• Backups and redundancy
• Penetration testing, updates and audits
• Data security

£950.00 a transaction a day

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at devetts@auscript.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

211657115822212

Contact

Darren Evetts
03301 005223
devetts@auscript.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: Unavailable on Android Devices.
• System requirements: Windows 7, 8.1 or 10 or Mac Operating Systems

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Auscript will respond to all Email or Online Tickets within one hour of receipt, during business hours. After Hours Support is also available, if required.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Onsite support
• Support levels: Real-time Support is provided prior to use, on-site by a fully trained technician. If further support is required, a technician is available 24/7 via phone and email. Further correspondence can also be made with the allocated Real-time Manager.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: When engaged, Auscript will provide the client with a Real-time Project Manager, who maintains the project from start to completion. The Manager, along with a team of fully-trained technicians, provide initial support for any questions and requirements the client may have regarding the service. ; ; Technicians are available to assist a client's IT Department, should they have questions and requirements. ; ; Each client is supported by an account manager and project management team. The project management team is able to troubleshoot and resolve most day-to-day queries. The project support team is assisted by a technical support desk, who can address more complex functionality questions. If necessary, the project management team and project support team will engage additional technical support to answer client queries.; ; Onsite training, online training and user documentation can all be provided.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: The client can request to have all data extracted and provided to them at the conclusion at the end of the contract by the Real-Time Manager for the case.
• End-of-contract process: At the conclusion of the hearing, access to the service is still available for 1 week before it is removed. This allows the client time to correlate their data within the service. All data is extracted from the software and either returned to the client or securely stored. The client can request to have this data destroyed according to the client's preference. No additional costs are incurred by the client

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The software can be used on any iOS mobile device (iPhone, iPad, etc). The software is a Mobile version of the Desktop Application, designed to offer many of the same features. The users are able to efficiently use key elements shared between the Desktop and Mobile versions of the application, ensuring unity between the platforms. ; Further to this, the mobile application offers the benefit of users being able to access the Transcription Services from remote locations.
• Service interface: No
• API: No
• Customisation available: No

Scaling

• Independence of resources: Auscript provide Real-time Services in a scalable Cloud Environment, which can be adapted to suit the Client's Usage. Each Client is provided separate connections from others, ensuring that Data, Bandwidth or Speed Degradation does not occur. Active monitoring of all services also occurs daily.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: LegalCraft Solutions Pvt Ltd

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: The service provides different methods for exporting the required data for the client. A user can export the transcript, reports and markup in either PDF, TXT, DOC, CSV, and TA file formats. This is outlined in both the documentation, and by a technician during training.
• Data export formats: Other
• Other data export formats: TA
• Data import formats: Other
• Other data import formats:
  • TA
  • TXT
  • PDF

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Auscript operate a 24/7 IT Service Desk, trained to respond to and manage our real time client enquiries promptly and efficiently, using an ITIL methodology.; ; In addition, during a real time event, customers have access to a dedicated account manager who can assist and resolve most end user issues, with a clearly defined escalation process to ensure that the client's query is dealt with in a timely and appropriate manner. ; ; SLAs are agreed beforehand with clients according to the specific requirements of the hearing. Discounts are applied if levels of service are not met.
• Approach to resilience: Our services are deployed in Amazon Web Services, UK West Region. Daily snapshots are enabled, backed up to S3. Separate administrative accounts are used for backup access to application administration.
• Outage reporting: The software alerts Auscript IT to issues or outages, which are monitored by the Auscript IT Team. Clients are advised of outages through their dedicated account manager, and full incident and post incident response is completed.

Identity and authentication

• User authentication needed: Yes
• User authentication: 2-factor authentication
• Access restrictions in management interfaces and support channels: Auscript operate a least privileged security model, meaning that users and administrators are only given the access they need to complete the tasks that they require.; All access is logged and reviewed independently by Auscript IT security team.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Other security certifications: Yes
• Any other security certifications: UK Cyber Essentials

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: All services are hosted within AWS, which is certified to CSA CCM v3.0 and ISO/IEC 27001.
• Information security policies and processes: Auscript has an information security policy and acceptable use policy, which contains details of what is and is not allowed on the Auscript Computer Network.; Auscript Staff, all use managed devices, which are part of a Managed Operating Environment (MOE). No staff accounts have administrative permission, with resource access provided using a least privileged methodology. Where required, IT staff have a separate IT account for administrative tasks which are restricted to that function, and can't use for everyday activities, where a different account is used.; Desired state configuration is enabled on all staff end user devices.; Firewalls are enabled both at the network and application level, to monitor and detect suspicious or illegal activity, which is investigated.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: All changes are first tested within an isolated sandbox environment, which is not connected to the production instance. Change is performed within the Sandbox, tested and documented. ; When ready for deployment, a Request For Change is raised and reviewed by IT Infrastructure, Key Business stakeholders, with final sign-off from GM-IT. ; A full back up is completed post and prior, with configuration documentation updated on a successful change.
• Vulnerability management type: Undisclosed
• Vulnerability management approach: Critical Vendor Security Updates are released immediately, where the software has automated download capability (such as Microsoft updates), with a snap shot completed before deployment. ; Non-Critical security updates are completed in the Sandbox, and released in a weekly deployment cycle.; Penetration testing on the application is performed every 6 months, through a Crest approved supplier. ; StaySmartonline provide push updates for critical security threats, NCSC reports are viewed weekly, and all vendor supports notifications are reviewed.
• Protective monitoring type: Undisclosed
• Protective monitoring approach: Services are hosted in Amazon Web Services, and sit behind a Virtual Next Generation Palo-Alto IPS firewall. ; Auto-remediation occurs instantly to protect against suspect activity, with alerts sent to Auscript's IT Security Team. ; The service has Geographic Blocking enabled, meaning that only IP addresses within the known countries of use can connect.; Auscript IT Team operate 24/7.
• Incident management type: Undisclosed
• Incident management approach: Security Firewall, Server, Anti-Virus and Application logs are reviewed daily by Auscript IT Security Team for suspect activity. ; Users can report issues, by emailing a central email address, which logs an incident to the FTR ITS team. ; All incidents are reviewed daily, with actions taken logged. There are pre-defined checklist for incidents, and a P1/2 incident response process in place. ; A security incident report is provided weekly for minor events, with an individual Priority Level 1-2 events reviewed immediately.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Price: £950.00 a transaction a day
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at devetts@auscript.com. Tell them what format you need. It will help if you say what assistive technology you use.