Coraledge Ltd

LoRaWAN Internet of Things / Smart City network implementation and support services

Professional services to design, implement, and support your cloud-hosted LoRaWAN wireless data network for Smart Cities and Internet of Things projects.

Features

  • Project management from initial concept through to embedded solution
  • LoRaWAN network server and gateway implementation services
  • Support services
  • Internet of Things solution design and prototyping services
  • Hands-on workshops to de-mystify the Internet of Things
  • Training and exec briefings

Benefits

  • Fast - your network can be available in 6 weeks
  • Safe hands - experienced people, simple proven methdology
  • Robust systems - global networks use the same technology
  • Perfect for conducting agile Smart City experiments and trials
  • We'll help you develop prototypes and design trials
  • Huge user community in over 400 cities to learn from
  • Ideal for engaging your community and partner organisations

Pricing

£750 to £900 per person per day

  • Education pricing available

Service documents

G-Cloud 9

210421708885534

Coraledge Ltd

Mark Stanley

07771870731

mark.stanley@coraledge.co.uk

Planning

Planning
Planning service Yes
How the planning service works 1. We'll really listen to you, and make sure we understand what you want to achieve - and what "success" means to you.
2. We will slot into your project governance processes for reporting, but we'll use our proven project document templates and tools.
3. We'll explain the different cloud hosting options and pricing, and recommend the best fit for your needs and budget.
4. We'll agree on the locations of the LoRaWAN gateways and how we get access for installation.
5. We'll discuss your training needs and how best to get you up and running with the Internet of Things.
6. We will provide a template project schedule and work with you to tailor it to suit your needs and availability of appropriate people.
7. We will share with you our risks, issues and dependencies registers, and address any concerns or queries you may have.
8. We will act as your "experts" and meet your stakeholders and help you build the support needed to make the project succeed.
9. We will keep you informed at all times - we have a strict "no nasty surprises" rule!
10. We welcome shadowing and enjoy sharing our skills and knowledge.
Planning service works with specific services Yes
Hosting or software services the planning service works with Our hosted LoRaWAN network service for your Smart City/IoT projects

Training

Training
Training service provided Yes
How the training service works 1. We train network administrators to manage their LoRaWAN network
2. We provide hands-on workshops for staff, partners, organisations who want to de-mystify the Internet of Things and see how easy it is to get data from a sensor onto the internet.
3. We provide executive briefings to introduce them to the LoRaWAN network and its potential for their organisation
Training is tied to specific services Yes
Services the training service works with Our hosted LoRaWAN wireless data network service

Setup and migration

Setup and migration
Setup or migration service available No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service No

Security testing

Security testing
Security testing service No

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works We provide support for our LoRaWAN gateways, and LoRaWAN network server software - whether it is hosted by the client, ourselves or a third party (e.g. AWS, Azure...)

Service scope

Service scope
Service constraints We provide remote and in-person support.

User support

User support
Email or online ticketing support Yes, at extra cost
Support response times A meaningful response is provided within 4 hours Mon-Fri, 9-5.
We do not provide staffed support outside these hours except by prior arrangement.
However, there is a very active and global online community who provide great support and advice without an SLA 24x7.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Support levels Basic (free) - access to the global online community group, who are very active and helpful at no cost, but no service level.
Standard - Online helpdesk, staffed Mon-Fri 9am-5pm. Meaningful response guaranteed within 4 hours. Pricing starts at £300/month
Enhanced level - You can buy live support for specific times at £150/hour normal working hours, or £225/hour outside of normal working hours. Standard and Enhanced levels provide access to third line support from The Things Industries staff - the development team who provide the network server software.

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold The Things Industries

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance Up to Security Clearance (SC)

Pricing

Pricing
Price £750 to £900 per person per day
Discount for educational organisations Yes

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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