Connex One Contact Centre
Connex One is a cloud based software as a service solution.
It's an omnichannel, multi-channel data analytics platform and our clients can communicate with customers through several communication channels.
The main contact centre communication channels being voice inbound/outbound, webchat, sms, email & social media.
- Omnichannel contact centre solution
- Data Insights / Analytics
- Speech Analytics
- Fully integrated gamification
- Email, chat and social media integration
- Blended predictive dialler
- Advanced ACD with skills based routing
- Full suite of standard reporting and wallboards with real-time statistics
- PCI-DSS Compliant Payment Processing
- AI Chatbot
- Engage customers using voice, SMS, email, chat and social media.
- Using data-mined intelligence, understand and engage your customers better.
- Increase productivity using the blended dialling modes.
- Data insights provided through a friendly interface.
- Happier staff means better performance, better performance equals greater results.
- Maximise first call resolution, reduce AHT, enforce script/compliance adherence.
- Self-service payment processing or advisor lead secure transactions.
- Highly scalable fault tolerant solution.
- AI chatbot answers questions, makes recommendations and perform actions 24x7.
- Efficiently forecast staffing requirement across all interaction channels.