Phoenix Software Ltd

Pulse Device Management & Security

Pulse Device Management & Security (DMS) is a cloud based Enterprise Systems Management solution. It requires no local infrastructure and provides full Operating System Deployment, Software Deployment, Patching Management, Inventory and Windows Servicing. Bring the power of enterprise Systems Management simplified to your business.


  • Internet Based Service
  • Patch Management
  • Software Deployment
  • Operating System Deployment
  • Hardware & Software Inventory
  • Remote Device Onboarding (Requires Intune)
  • Simple Web Portal for Daily Operations
  • Bandwidth Management & Optimisation


  • Reduce Infrastructure Cost & Complexity
  • Increase Compliance & Policy Management
  • Manage Users Anywhere with an Internet Connection
  • Improve User Experience and Support
  • Improve Security Patching


£1.24 per unit per month

  • Free trial available

Service documents


G-Cloud 11

Service ID

2 0 9 5 2 6 6 5 8 8 1 5 4 5 6


Phoenix Software Ltd

Jonny Scott

01904 562200

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints Managed devices must be Microsoft Operatings Systems only and require .NET 4.5.1 and WMF 5.1. Also a current Software license for SysCtr ConfigMgr with Software Assurance, or an Active Intune license subscription.
System requirements
  • Managed devices must be Microsoft Operatings Systems Only
  • SysCtr ConfigMgr Client Management License with Software Assurance
  • Azure AD Free established with AD Connect

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Standard response hours are between 9-5 Monday - Friday. Weekends are not supported as standard
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard None or don’t know
How the web chat support is accessible Our Webchat is available from our different websites, whether this be our primary company website, our product website or directly in the Support Portal.
Web chat accessibility testing We work to the testing the vendor of our chat solution has undertaken.
Onsite support Yes, at extra cost
Support levels PowerON operate a 3 Level response Service Level based on the priority of the issue raised. Depending on the priority and the required support the request will also be escalated to senior resources for awareness and ensuring appropriate action. Each support contract is allocated an aligned support engineer.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We provide a Knowledge Transfer session day to bring the admins up to speed with the usage. This is in addition to the onboarding service that shows how to deploy agents to devices.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction PowerON can provide a data export if required.
End-of-contract process Customers access accounts are suspended. After 30 days, data is removed from the system and agents are removed.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Chrome
Application to install Yes
Compatible operating systems Windows
Designed for use on mobile devices No
Service interface Yes
Description of service interface The service is accessed via two models of interface depending on the users level of administrative access. One is a simplified Web Console that has leveraging a partners software to provide a simple web browser access model and the second is a remote application access for the full Microsoft based Administrative console.
Accessibility standards None or don’t know
Description of accessibility End Users are not required to access the portals. For IT Administrators there are two forms of access, either through a simplified HTML Web Portal for daily operations or via a remote access session to full administrative console.
Accessibility testing Usability testing has been completed, and we work with the testing that Microsoft completes on its full administrative console.
Customisation available No


Independence of resources We monitor key performance metrics and adjust sizing based on capacity and demand.


Service usage metrics Yes
Metrics types Quantity of devices for tenant, uptime, forward schedule of change.
Reporting types
  • Regular reports
  • Reports on request


Supplier type Reseller providing extra support
Organisation whose services are being resold PowerOn

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations European Economic Area (EEA)
User control over data storage and processing locations No
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest Other
Other data at rest protection approach All Data is protected within the Microsoft Azure Datacenters and all data is encrypted at rest.
For Microsoft Security Information on Azure please see the following link
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach By logging a Service Request with PowerON requesting data extraction.
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability We offer a minimum 99.95% availability, excluding planned maintenance windows.
Approach to resilience We are hosted in the Azure public cloud, which has tested Disaster Recovery and Business Continuity Procedures in place (see Azure documentation for more details). Data is hosted in multiple Availability Zones and data is backed up at all times.
Outage reporting We have an internal Dashboard highlighting performance and up/downtime with alerts configured to notify if thresholds are breached. PowerON will respond to Customer via phone and email in the event of “urgent” and “high” priority support requests and via email for all other support requests.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
Access restrictions in management interfaces and support channels PowerON use role based access controls to allow customers to establish what access permissions users require.
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for Between 1 month and 6 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for Between 1 month and 6 months
How long system logs are stored for Between 1 month and 6 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 British Assessment Bureau
ISO/IEC 27001 accreditation date 31/05/2018
What the ISO/IEC 27001 doesn’t cover We are fully certified for ISO/IEC 27001:2017 for ICT
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications
  • Azure accredited for ISO27001
  • Azure accredited for ISO28001

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes "PowerON is certified for ISO 27001. We have comprehensive information security practices in place that cover physical, network and application security.

All policies are reported to the Departmental heads at each monthly company review meetings"

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Changes to the application, infrastructure and deployment processes are documented extensively as part of an internal change control process. The security review mandates that each version is compliant with the company’s internal ISMS policies.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Out team monitors our environment using various tool-sets and manual checks at all times and responds to alerts on a real-time basis. Security patches are deployed within set timelines of being released and all changes go through stringent security checks before changes go live. In addition, we regularly conduct external penetration tests on our infrastructure.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Our security systems monitor our environment in real-time. Any threats detected trigger an alert which is assigned to PowerON personnel. We have defined internal SLAs in place for incident management.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Incident Management implemented to ensure timely and appropriate response to actual or attempted security incident or breaches. Any employee who has either noticed or suspects an information security incident in violation to the Information Security Policy has to bring it to the notice of Incident Management Team headed by the Information Security Officer. Incident Management team shall analyse the and take immediate steps to resolve it.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No


Price £1.24 per unit per month
Discount for educational organisations No
Free trial available Yes
Description of free trial PowerON provides a 1 month free trial for Pulse DMS for any customers wishing to review the service.

This is a full feature trial, with the only limitation being on 100 Devices the maximum to be brought under management

Service documents

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