Software for Data Analysis Limited (SDA)
InfoTap® Cloud Support
InfoTap® is our Cloud Support service, designed for all cloud-based operations, including our SCROLL® Survey Software managed service.
Whatever your data sources, we'll extract, transform and load your information in the most appropriate format for consistent querying and reproducible research, dashboard outputs, and reporting and presentation.
Features
- InfoTap helps rationalise your data
- InfoTap contributes to its integrity
- InfoTap provides intuitive query facilities
- InfoTap delivers meaningful reporting
Benefits
- Removes the headache of multiple data sources
- Provides a single version of your truth...
- ...Available to whoever needs it
- Enables new insight from non-technical queries
- Helps to build business intelligence
Pricing
£550 to £1,280 a person a day
Service documents
Framework
G-Cloud 12
Service ID
2 0 9 4 9 7 2 2 4 0 1 9 8 9 4
Contact
Software for Data Analysis Limited (SDA)
Michael Hart
Telephone: 020 7183 5703
Email: Michael.Hart@sda-ltd.com
Planning
- Planning service
- Yes
- How the planning service works
-
Discovery - including business analysis and user journeys
Alpha - including service/solution design and iteration
Beta - including iteration and preparation for live services. - Planning service works with specific services
- No
Training
- Training service provided
- Yes
- How the training service works
- Tailored end-user training to meet the customers specific requirements.
- Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- Infotap can accommodate all aspects of onboarding (or crossboarding) from other cloud services, either in partnership with the client or as part of the managed service envelope.
- Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
-
We provide data integrity testing and quality assurance.
Performance is calibrated and optimised during the alpha and beta iterations.
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
- Hosting or software provided by your organisation
- How the support service works
- We support user and service management as required, and helpdesk support.
Service scope
- Service constraints
-
Our support availability is confined to Monday to Friday 9 - 5, excluding public holidays.
Additional support services are available at SFIA rates
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- We aim to answer email support requests within 24 hours, Monday to Friday, 9am to 5pm excluding weekends and Bank Holidays.
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
-
We provide first and second line support included in the global cost of service
A technical account manager will be assigned.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2012
- Government security clearance
- Up to Baseline Personnel Security Standard (BPSS)
Pricing
- Price
- £550 to £1,280 a person a day
- Discount for educational organisations
- No