Software for Data Analysis Limited (SDA)

InfoTap® Cloud Support

InfoTap® is our Cloud Support service, designed for all cloud-based operations, including our SCROLL® Survey Software managed service.
Whatever your data sources, we'll extract, transform and load your information in the most appropriate format for consistent querying and reproducible research, dashboard outputs, and reporting and presentation.

Features

  • InfoTap helps rationalise your data
  • InfoTap contributes to its integrity
  • InfoTap provides intuitive query facilities
  • InfoTap delivers meaningful reporting

Benefits

  • Removes the headache of multiple data sources
  • Provides a single version of your truth...
  • ...Available to whoever needs it
  • Enables new insight from non-technical queries
  • Helps to build business intelligence

Pricing

£550 to £1,280 a person a day

Service documents

Framework

G-Cloud 12

Service ID

2 0 9 4 9 7 2 2 4 0 1 9 8 9 4

Contact

Software for Data Analysis Limited (SDA) Michael Hart
Telephone: 020 7183 5703
Email: Michael.Hart@sda-ltd.com

Planning

Planning service
Yes
How the planning service works
Discovery - including business analysis and user journeys
Alpha - including service/solution design and iteration
Beta - including iteration and preparation for live services.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
Tailored end-user training to meet the customers specific requirements.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Infotap can accommodate all aspects of onboarding (or crossboarding) from other cloud services, either in partnership with the client or as part of the managed service envelope.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
We provide data integrity testing and quality assurance.
Performance is calibrated and optimised during the alpha and beta iterations.

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
Hosting or software provided by your organisation
How the support service works
We support user and service management as required, and helpdesk support.

Service scope

Service constraints
Our support availability is confined to Monday to Friday 9 - 5, excluding public holidays.

Additional support services are available at SFIA rates

User support

Email or online ticketing support
Email or online ticketing
Support response times
We aim to answer email support requests within 24 hours, Monday to Friday, 9am to 5pm excluding weekends and Bank Holidays.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
We provide first and second line support included in the global cost of service
A technical account manager will be assigned.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Pricing

Price
£550 to £1,280 a person a day
Discount for educational organisations
No

Service documents