IGspectrum Ltd

IGpaas - Platform as a Service

Provides the highest level of security to Healthcare Service providers without the cost and timescales involved in developing and commissioning a secure platform for confidential patient data.


  • Secure service which can be deployed quickly and effectively
  • Fully compliant with regulations including DoH and IGSOC2 (IG Toolkit)
  • Protected by periodic penetration testing – see IGsecurity service
  • Hosted at secure facilities managed by experienced BS27001 accredited staff
  • 100% guaranteed network and infrastructure uptime
  • Delivery partners are world leaders in hosting, computing and security
  • N3 (to be HSCN) Connection available


  • Uptime guarantee ensures that your database is always available
  • Hosted configuration meets your required service levels and subsequent dependencies
  • Cost effective
  • Availability requirements can be satisfied
  • Annual cyber-security test
  • Help desk during normal working hours
  • 24/7 Help Desk available
  • Maintenance and enhancment services available
  • Capacity management included


£9600 to £20000 per unit per year

Service documents

G-Cloud 9


IGspectrum Ltd

Paul Gillot

07774 929 823


Service scope

Service scope
Service constraints There are no constraints
System requirements There are no system requirements. PaaS built to your requirements

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Standard issues - 1 business day.
Critical issues - 1 hour
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.0 AA or EN 301 549
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels The support is generally available during the standard working day and is chargeable. Special arrangements can be accommodated and are also chargeable.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We provide initial support to determine PaaS requirements free of charge to include processor, disk, memory, resilience, software, operating system and security requirements. Once the PaaS is configured we hand-hold through the testing and migration process. Additional early life support is provided to ensure smooth running of the service.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction We work with the user to provide an extract in the most common formats. If any other formats are required we can look to satisfy these. When data has been extracted we provide a certificate of destruction if required.
End-of-contract process Extract in a standard format - no charge
Extract in a non-standard format - price on application
Destruction of data and certificate of same - no charge
Destruction of applications etc. - no charge
Movement of data and or applications to a third party - price on application

Using the service

Using the service
Web browser interface No
Command line interface No


Scaling available Yes
Scaling type Automatic
Independence of resources We are alerted to excessive resource usage and can scale resources if needed.
Usage notifications Yes
Usage reporting
  • Email
  • Other


Infrastructure or application metrics Yes
Metrics types
  • CPU
  • Disk
  • Memory
Reporting types
  • Regular reports
  • Reports on request


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
Data sanitisation process No
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Backup and recovery Yes
What’s backed up
  • Virtual machines
  • Databases
  • Storage devices
  • Dedicated servers
Backup controls Back-ups can be configured to meet user's requirements - there maybe an additional charge.
Standard back-ups take place on a periodic basis - no charge
Datacentre setup
  • Multiple datacentres with disaster recovery
  • Multiple datacentres
  • Single datacentre with multiple copies
  • Single datacentre
Scheduling backups Supplier controls the whole backup schedule
Backup recovery Users contact the support team

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability 99.99% assured by independent validation of assertion; contract determines any refunds if availability levels are not met
Approach to resilience Available on request
Outage reporting Via Email alerts or by other means if required and available.

Identity and authentication

Identity and authentication
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Username or password
Access restrictions in management interfaces and support channels We can satisfy any user requirement access management and restriction.
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Username or password
Devices users manage the service through
  • Dedicated device on a government network (for example PSN)
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 BSI
ISO/IEC 27001 accreditation date 21/10/2009
What the ISO/IEC 27001 doesn’t cover No exclusions
ISO 28000:2007 certification No
CSA STAR certification Yes
CSA STAR accreditation date 31/12/2009
CSA STAR certification level Level 5: CSA STAR Continuous Monitoring
What the CSA STAR doesn’t cover No exclusions
PCI certification No
Other security accreditations No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards Other
Other security governance standards SSAE ISAE
Information security policies and processes IG Statement of Compliance

IG Toolkit Level 2

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Full lifetime tracking is deployed. No changes are made without a full security assessment.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach All existing and new treat types are evaluated and if necessary the appropriate action is taken.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Threat detection and prevention require a combination of people, process, and security experts who monitor, analyse, and alert any incidents on a 24x7 basis. Threat intelligence is monitored to provide continuous protection for your sensitive data.

A full plan is in place to respond to any real or potential compromise. This plan can be initiated at any time on a 24/7 basis.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Pre-defined processes exist.

Users report to the service desk.

Incident reports are provided as needed.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart Yes
Who implements virtualisation Supplier
Virtualisation technologies used VMware
How shared infrastructure is kept separate VMware and database segregation.

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes


Price £9600 to £20000 per unit per year
Discount for educational organisations No
Free trial available No


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