Zitec COM

Cloud Assessment, Planning & Migration Services

Zitec's CAPM (cloud assessment, planning & migration) service helps organizations efficiently adopt the public cloud. Be it an existing or a newly-developed application, our team will assist you through the entire process.

We cover Microsoft Azure, Amazon Web Services & Google Cloud Platform.

Features

• Infrastructure & software audit
• Architecture diagram for the cloud setup
• Acceptance testing environment setup
• Define the infrastructure using "Infrastructure-as-Code" concepts
• Automate the config management & deployment processes
• Fully management go-live process
• Help with deciding on a cloud platform & procurement
• Work with certified professionals (Azure, AWS, Google Cloud)

Benefits

• Robust & resilient infrastructure (less downtime)
• Reduced total-cost-of ownership
• Automated process that reduces error-prone manual interventions
• Scalable, pay-for-what-you-use model
• Reduced time-to-market

£290 to £870 a person a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at aura.dontu@zitec.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

209117134336798

Contact

Aura Dontu
0040755197154
aura.dontu@zitec.com

Planning

• Planning service: Yes
• How the planning service works: The planning process is an essential stage of the project, thus we include it in all of our CAPM project (it's essentially the A & P in CAPM).; ; This stage usually involves two activities:; - The existing infrastructure audit that helps reveal the target application's dependencies and requirements; - The architecture diagram activity, which involves documenting an optimal setup for the new hosting environment; ; Optionally, we can include a platform/vendor selection phase to help organizations decide on which platform best suits their needs.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Microsoft Azure
  • Amazon Web Services
  • Google Cloud Platform

Training

• Training service provided: Yes
• How the training service works: As an extension to the migration service, we also help organizations get up-to-speed with the essential cloud infrastructure management concepts. Trainings can be delivered both on-site or online and can range from a one-day crash course up to a full week deep-dive.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Microsoft Azure
  • Amazon Web Services
  • Google Cloud Platform

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: The migration step is the core of our CAPM service. It follows the assessment and planning stages and it usually covers the following activities:; - setting up a validation/acceptance environment; - deploying the customer applications on the acceptance environment; - defining the cloud infrastructure using declarative templates; - migrating the production data to the cloud platform; - defining and executing the go-live strategy; ; Our cloud engineers have broad experience in migrating applications between different platforms, including:; - On-premises to Azure/AWS/Google Cloud; - AWS to Azure and vice-versa; - Azure to Google Cloud
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Compatibility and performance testing are integral parts our migration services. Our QA and SysOps teams will always make sure the application 's integrity is not affected by the migration process.; ; Additionally, we can run performance or stress tests on the cloud infrastructure before going live, making sure that the performance for individual requests and the system's throughput capacity are in line with the customer's expectations.; ; We do ask our customers to provide resources for acceptance testing.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications: CREST

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Zitec usually provides infrastructure management services/support as a distinct service, it can also be included as an extension to the CAPM project.; ; Our managed services activities usually include (but are not limited to):; - Active monitoring and alerting; - Periodic infrastructure audits & optimization suggestions; - Automating routine processes; - Helpdesk

Service scope

• Service constraints: Constraints are largely dependent on the contracted services. We do our best to cover all of our customers' needs, including involving extra resources (such as development, QA or business consulting) or on-site training in order to make sure the customer's journey to the cloud is both successful and pleasant.; ; However, if a specific need cannot be met, we will try to reveal it up-front, before signing the contract.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: We use Redmine as an issue tracker and our customers are given full access to their respective projects. Some prefer to create tickets in Redmine directly, while others would rather email the team and have the project manager create and priorioritize tickets.; ; While 24/7 support is infrequently required, some customers insist on having such an option on the table as well. We are open to providing it, but there will be an extra cost for such a service. It can range from a few hundred to a few thousand GBP/month, depending on the size of the customer’s infrastructure.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: We use a self-hosted version of the Redmine issue tracker. Clients are given individual or groups accounts in order to assess and track the project’s state and development velocity.; ; Based on the agreed SLA, the Project Manager will prioritize the requests coming from the client, end users or monitoring systems. The first response will be provided in the agreed timeframe by the account manager or a development/support team member. ; ; Following the first response, depending on the evaluation and the severity of the incident, the resolution time is communicated, and the team will start working on solving the issue.; ; The customer is kept up-to-date throughout the process thanks to Redmine’s notification system.; ; If the customer is not satisfied with the response time or the quality of the response, a direct communication channel (email, web chat, phone) with the account manager will also be available and any issue can be escalated to him/her.
• Web chat accessibility testing: N/A
• Support levels: Our support engineers are available every workday, from 9 am to 5 pm UK time. Tickets can be submitted via email, phone or (preferably) via our ticketing system. ; ; The SLA distinguishes between 3 issue severity levels:; * Critical - 1 business hour response time, 8 business hours resolution time; * Normal - 4 business hours response time, 16 business hours resolution time; * Low-level - 8 business hours response time, 48 business hours resolution time; ; We will provide support free-of-charge for customers who contract infrastructure management services from Zitec. Additional consulting services (like infrastructure optimizations) will be billed at the standard hourly rate of a cloud infrastructure engineer.; ; Please see the service definition document for more details.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Developed Vetting (DV)

Pricing

• Price: £290 to £870 a person a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at aura.dontu@zitec.com. Tell them what format you need. It will help if you say what assistive technology you use.