Qube Global Software Limited

Qube Planet

Qube Planet is an industry leading end-to-end CAFM solution, providing more than 300 organisations with a single resource for recording and tracking all reactive and planned work history, costs and documents against properties and assets. It delivers discernible business benefits, enabling facilities managers and FM contractors to maximise their operations.

Features

  • Full Facilities Management (CAFM, FMS, CMMS)
  • Planned Maintenance
  • Asset Management and Tracking
  • Workforce Management
  • Helpdesk
  • iOS & Android Mobile apps
  • GS1 Compliant
  • BIM Integration
  • SSRS Reporting
  • Employee, Supervisor, Contractor Web Portals

Benefits

  • User-friendly employee and contractor self-service portals reduces workload
  • Transparency with improved budget planning
  • Greater control with simple contractor management
  • Improved labour utilisation through greater visibility
  • Efficient stock management delivers cost control
  • Achieve regulatory compliance
  • Extend asset lifecycles through comprehensive asset management
  • Automated reporting of management information
  • Access to data anywhere with mobile working
  • Paperless environment reduces environmental impact

Pricing

£12000 per instance per year

  • Education pricing available

Service documents

G-Cloud 9

209032448945675

Qube Global Software Limited

Dee Thomas

020 3861 7100

tenders@qubeglobal.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints Scheduled Planet SaaS Infrastructure Maintenance (e.g. Routine Technical Platform Patching) is generally undertaken between the hours of 06:00 Saturday and 22:00 Sunday, two weekends per calendar quarter with notification issued to customer(s) at least 15 days in advance. Essential Planet SaaS Infrastructure Maintenance (e.g. Critical Security Patching, Device Restart) is generally undertaken between the hours of 20:00 and 00:00 Monday to Friday, or between the hours of 06:00 Saturday and 00:00 Sunday with notification issued to customer(s) at least 2 hours in advance. Note: Times shown are BST / GMT.
System requirements
  • Windows 7 or later
  • Mac OS X
  • Adobe Reader
  • Microsoft Edge, Internet Explorer 9+, Firefox 31+, Chrome 37+
  • Android 4.0+
  • IOS 6.1.0+

User support

User support
Email or online ticketing support Email or online ticketing
Support response times The standard support offering for weekends is emergency DBA support covering system access issues. An expergency phone number is provided.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels All issues should be reported to the Qube Customer Services team. This comprises of a applicatable help desk who will address the call according to our SLA or route the call to our DBA and Infrastructure team if it is an access issue. These services are provided under the SaaS fee.
In addition to this we supply a number of Business related services that assist with the Application administration, e.g. user administration. There is a separate fee for this which depends on the scope of the assistance required,
All customers have a dedicated Account Mananger.
Cloud Support is routed via our customer service team.
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started We will assign a dedicated implementation team on award, who will remain constant throughout the implementation phase. This team includes a Project Manager who will ensure we deliver all the benefits which we will agree together at the start of the project. To ensure a successful delivery, we ask that the client also forms a Project Team of key stakeholders. We will provide guidance on the roles and anticipated time commitments the customers' project team. Please note that our approach can be adapted to the availability and expertise at the client’s side.
Our teams will initially meet for planning discussions and scoping workshops to determine the exact requirements of the project. A training plan will be created for the Project Team, which forms part of our consultancy approach. We can also provide end user training. Training can be carried out either at one of our offices or on the client site. On-line webinars are available along with seminars. Regular account management visits are organised to assist with guidance on new features which may be available. During training we provide documentation for training exercises to guide users through processes.
Service documentation Yes
Documentation formats
  • HTML
  • ODF
  • PDF
  • Other
Other documentation formats
  • Microsoft Word
  • Wiki
  • Hard copy
End-of-contract data extraction Data can be exported from the system via reporting tools in CSV format to MS Excel which can then be used to import into other applications.
End-of-contract process At the end of the term, or on termination we will return all confidential information, buyer data (including personal data if applicable), other data and documents that have been disclosed or supplied during the term. A standard format for the data extract will be pre-agreed (generally CSV) and will maintain the integrity of the data. If the buyer requests that we manipulate the data, extract the data in a different specific format, or provide other assistance this will be chargeable at the current fee rates.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10+
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service The mobile application is specifically for mobile workers carrying out maintenance tasks or asset tracking. It allows time and materials to be recorded, questions answered and signatures to be captured.
Accessibility standards None or don’t know
Description of accessibility Planet is a rich desktop application accessed via RDP and not a web application.
Portal components can utilise Operating System and Browser standard accessibility features (e.g. speech reading and zoom).
Accessibility testing User focus groups and annual conference allows customer nominated users to be involved in new functionality design (including process functionality and user interface / screen design).
API Yes
What users can and can't do using the API Data templates completed by the user and standard data load APIs are used to validate and upload data into Planet as part of initial data take on. Planet supports SOAP Web Services and flat file exchange including CSV, Tab Separated and XML over SFTP (PGP / SSH) for interface exchange with 3rd party systems allowing insert / delete / update activity validated according to system processes. Specific interface requirements will be discussed and agreed with the user as part of the project implementation and associated configuration complete in partnership.
API documentation Yes
API documentation formats
  • HTML
  • ODF
  • PDF
  • Other
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Users can select which columns and field colours are displayed on tables of data and the order of function buttons. These changes are made through the standard application user interface.

Customer defined Planet system administrator can customise the field labels used throughout the system. Users can be restricted to a subset of the data by the use of enforced filters.

Scaling

Scaling
Independence of resources Planet SaaS utilises VMware to provide clustered host resource pools (vCPU, RAM, Storage) and features including High Availability (HA) and Distributed Resource Scheduler (DRS) which ensure resources are available to support current and future growth of customer systems. Each customer has dedicated virtual images (Application and Database Server) with appropriate resource reservations (vCPU, RAM, Storage) according to user and business process needs (these can be increased as system needs change / necessary without requiring downtime).

Analytics

Analytics
Service usage metrics Yes
Metrics types Planet portal allows support metrics to be viewed by customer defined users. Customer defined Planet System Administrators have the ability to view point-in-time user levels and historic data changes. Uptime SLA reports are available quarterly tracking system uptime against contracted SLA.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Data can be easily exported in the user interface from any table in the system in Fixed Width, CSV or Excel format if the Office option is taken. Reports can be exported in a variety of formats including Excel, PDF and HTML.
Data export formats
  • CSV
  • ODF
  • Other
Other data export formats
  • Fixed Width
  • Excel
Data import formats
  • CSV
  • ODF
  • Other
Other data import formats Microsoft Excel

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability Provide a 99% uptime for the production Planet system per calendar quarter. This analysis is based on a 24-hour day and excludes downtime that is planned or essential, so relates to unplanned outages only.
Approach to resilience Planet SaaS is resident from the Global Switch 2 (GS2) Tier 3 data centre in London Docklands, Europe's largest purpose built data centre and the Level 3 Communications London City (Goswell Road) Tier 3 data centre in North London. Each Planet SaaS Data Centre operates the same technical architecture and hosts active production systems according to the same service level agreements. Planet SaaS utilises VMware to provide clustered host resource pools (vCPU, RAM, Storage) and features including High Availability (HA) and Distributed Resource Scheduler (DRS) which ensure resources are available to support current and future growth of customer systems.
Outage reporting Planet's help desk is used to manage customer / support interaction for specific customer system issues. E-mail advisories are in place and used to alert multiple customers / contacts of unplanned outages. Quarterly SLA reports are available as part of Account / Support Management Reviews.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Management interfaces and support channels are managed according to ISO 27001:2013 ISMS controls and processes. The least privilege required for a role principal is followed in all areas. At the implementation phase we define the principle customer contacts and allow only these authorised users to request management changes. We verify user identity as part of change request process.
Access restriction testing frequency At least every 6 months
Management access authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation No
Security governance approach Data centre Infrastructure and associated services are managed according to ISO 27001:2013 controls and processes. Planet security and processes are used to manage the Application Platform. We are working towards Cyber Essentials certification.
Information security policies and processes Data centre Infrastructure and associated services are managed according to ISO 27001:2013 controls and processes. Planet security and processes are used to manage the Application Platform. We are working towards Cyber Essentials certification.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Planet SaaS Infrastructure is managed according to ISO 27001:2013 ISMS including technical platform patching (e.g. non-production testing, sign off), risk assessment and corrective action tracking. Planet is developed using a Vault repository, allowing code changes to be tracked at line level. Executables are built from Vault and subjected to separate Development and System Test cycles within dedicated non-customer environments. Releases to customer environments are authorised by the customer via a release notice and sign-off test plan. An external Application / Penetration Test is undertaken annually against the latest Planet Application build.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Data centre vulnerabilities are managed according to ISO 27001:2013 ISMS controls and processes which allow risks to be tracked throughout the risk life (identification, assessment and treatment). Quarterly Scheduled Maintenance is undertaken to ensure that the technical platform is routinely patched to the latest available security guidelines / patches. Short notice (2 hours) Essential Maintenance may be undertaken based on a risk assessment to ensure that critical vulnerabilities are addressed outside of Quarterly Scheduled Maintenance as required. 3rd party security forums and alert services (e.g. ISC) are subscribed to along with automatic security device signature updates.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Protective monitoring and associated responses are managed according to ISO 27001:2013 ISMS controls and processes utilising a mixture of automated features at security device level (e.g. automatic blocking based on severity / signatures) and manual interaction based on alerts (e.g. manual investigation of alert before intervention).
Incident management type Supplier-defined controls
Incident management approach Incidents are managed according to ISO 27001:2013 ISMS controls and processes which includes a defined "Security Incident Management Policy" including reporting mechanisms for both Information Technology and Physical Security incidents, incident logging, communication to internal and external parties, escalation, reporting, planning, implementation of preventative actions, securing / forensic evidence and continued improvement / incident review.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £12000 per instance per year
Discount for educational organisations Yes
Free trial available No

Documents

Documents
Pricing document View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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