All My Systems

Microsoft Dynamics 365 Consultancy

Helping organisations to properly succeed and achieve their potential by managing the full Dynamics 365 lifecycle from requirement gathering, to build and implementation, providing world-class training and ongoing support. We're experts at maximising Dynamics using both out of the box configurtion and through customisation and integration to deliver digital transformation.

Features

  • Real time reporting
  • Remote access to customer data
  • Single database with centalised data
  • Integrate wth Office 365
  • Mobile app and multi device access
  • Outlook integration
  • Granular security model

Benefits

  • Manage sales pipeline and opportunities
  • Forecast future monthly sales
  • Gain certainty on your numbers
  • Automate repetitive tasks
  • Deliver memorable customer service

Pricing

£800 per person per day

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 11

208759956753567

All My Systems

Mark Pullar

01422 824831

mark@allmysystems.co.uk

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints N/A
System requirements
  • Multi device
  • Modern internet browser
  • Latest versions of MS Office recommended

User support

User support
Email or online ticketing support Email or online ticketing
Support response times 09:00 - 17:00 Monday to Friday. Out of hours support can be arranged
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Onsite support
Support levels Happy Users Support starting from £20 per user per month
Consumption support with tiered amounts per month for amount of time purchased
Ad hoc support on an hourly rate

All provided by a Dynamics 365 expert
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Onsite training with thorough Training Needs Analysis conducted to ensure our sessions are relevant to the user groups. Remote training using screenshare. User documentation supplied.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Data exports or database backup
End-of-contract process The buyer pays licencing to continue using the CRM system. All configuration and data remains accessible in the system as long as licencing has been paid

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service None
Service interface No
API Yes
What users can and can't do using the API Full Software Development Kit to manage the entire system and data
API documentation Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
  • PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation The whole system is bespoked to meet the needs of the buyer.

Scaling

Scaling
Independence of resources Microsoft handle load balancing on their infrastructure.

Analytics

Analytics
Service usage metrics Yes
Metrics types Storage space consumed. Number of records created.

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Microsoft

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations Yes
Datacentre security standards Supplier-defined controls
Penetration testing frequency Less than once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Encryption of all physical media
Data sanitisation process No
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach Excel exports. Database backups. Third party data extraction software e.g. Scribe
Data export formats
  • CSV
  • Other
Other data export formats
  • XML
  • XLS
  • SQL
Data import formats
  • CSV
  • Other
Other data import formats
  • XML
  • XLS

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability 99.9% uptime financially backed Microsoft SLA
Approach to resilience Available on request - Microsoft's Azure infrastructure.
Outage reporting Email alerts.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels Security roles.
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach Regular 3 monthly review.
Information security policies and processes Any information security issues are reported to the managing director. Induction and onboarding cover information security policies and processes

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Version control. Documentation.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Microsoft perform vulnerability testing on their software and infrastructure. We only perform supported configuration which is covered by Microsoft.
Protective monitoring type Supplier-defined controls
Protective monitoring approach N/A
Incident management type Undisclosed
Incident management approach Undisclosed

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £800 per person per day
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Fully operational for 30 days

Service documents

pdf document: Pricing document pdf document: Terms and conditions
Service documents
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