Smarter Business Limited

Complete Comprehensive Hospital Information System (IoT, DoT, DIT)

Medical Platform enables anytime, anywhere medical care support software. Secure EMR with RealTime IoT Integration, Diagnosis/Complaints, Lab Orders, Pharmacy Management, Linen Management, DNA management

Features

  • Anytime/anywhere access to medical records/images
  • Real-time viewing for Patients and Clinicians
  • Huge cost reductions, only pay for key-events/all modules are free
  • Theatre resource utilisation and efficiency features
  • Unique operation theatre management features
  • Telemedicine and Teleradiology features
  • IoT Real-Time integrations to improve patient care and reduce costs
  • Completely paperless Laboratory information management solution
  • Innovative IoT devices for Real-Time Patient Monitoring / Records
  • IoT Blood-Pressure/Heart-Rate/Body-Temperature/Blood-Oxygen(SpO2)/ECG/Blood-Glucose/Urine Analysis

Benefits

  • Electronic Medical records / Outpatient Clinic Management
  • Unique Consultant app allowing continuing patient-care/real-time second-opinions
  • Completely paperless Laboratory information management solution
  • Pharmacy / Linen Mangement
  • Electronic MDT / Asset Management
  • Complete bed management solution
  • Automated Check-in/Queue management solution
  • DNA Solution - automated reminders / ability to modify appointments
  • Entire clinic setting /clinic rescheduling solution
  • Automated regulatory report generation for PHIN/Regulatory-bodies

Pricing

£1 per unit

  • Education pricing available
  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

2 0 8 2 5 7 6 4 6 8 2 4 9 9 4

Contact

Smarter Business Limited

David Miller

03302235000

david.miller@smartertechnologies.com

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints
None
System requirements
Internet Connectivity

User support

Email or online ticketing support
Email or online ticketing
Support response times
Within an hour
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AAA
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
WCAG 2.1 AAA
Web chat accessibility testing
Our chat software has been tested with various web browsers which support various assistive technologies, including Dragon and Jaws.
Onsite support
Yes, at extra cost
Support levels
Monday - Friday 0800-1800 Saturday - Sunday 1000-1600

Technical Account Manager is assigned to the client for initial onboarding and on a regular basis to ensure service satisfaction
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Onsite installation, training and documentation
Service documentation
Yes
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction
XML, JSON, CSV etc.
End-of-contract process
No additional cost

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
None
Service interface
Yes
Description of service interface
Full managed API Interface
Accessibility standards
WCAG 2.1 AAA
Accessibility testing
Testing completed with Jaws and Dragon
API
Yes
What users can and can't do using the API
Full managed secure API
API documentation
Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
  • ODF
  • PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
The potential scope for Smart Buildings is huge. We can provide simple RFID asset tag tracking, through to entire building real time monitoring. Please call to discuss your specific areas of interest.

Scaling

Independence of resources
Each installation is specific to your needs. Central cloud infrastructure is based upon Azure / AWS hosting

Analytics

Service usage metrics
Yes
Metrics types
Real time smart building analytics
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
CSV, JSON, XML
Data export formats
  • CSV
  • ODF
Data import formats
  • CSV
  • ODF

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
100% Availability with Data Center Failover
Approach to resilience
100% Availability with Data Center Failover
Outage reporting
Email alerts / API

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
Local admin accounts
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
Cyber Essentials Plus

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
Other
Other security governance standards
Cyber Essentials Plus
Information security policies and processes
Cyber Essentials Plus

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Components asset tracked through lifetime
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Patches deployed weekly
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Skyhigh realtime monitoring
Incident management type
Supplier-defined controls
Incident management approach
Pre-defined processes for common events

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
Yes
Connected networks
  • Public Services Network (PSN)
  • Police National Network (PNN)
  • NHS Network (N3)
  • Health and Social Care Network (HSCN)

Pricing

Price
£1 per unit
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Free assessment of existing building services

Service documents

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