Smarter Business Limited

Complete Comprehensive Hospital Information System (IoT, DoT, DIT)

Medical Platform enables anytime, anywhere medical care support software. Secure EMR with RealTime IoT Integration, Diagnosis/Complaints, Lab Orders, Pharmacy Management, Linen Management, DNA management

Features

  • Anytime/anywhere access to medical records/images
  • Real-time viewing for Patients and Clinicians
  • Huge cost reductions, only pay for key-events/all modules are free
  • Theatre resource utilisation and efficiency features
  • Unique operation theatre management features
  • Telemedicine and Teleradiology features
  • IoT Real-Time integrations to improve patient care and reduce costs
  • Completely paperless Laboratory information management solution
  • Innovative IoT devices for Real-Time Patient Monitoring / Records
  • IoT Blood-Pressure/Heart-Rate/Body-Temperature/Blood-Oxygen(SpO2)/ECG/Blood-Glucose/Urine Analysis

Benefits

  • Electronic Medical records / Outpatient Clinic Management
  • Unique Consultant app allowing continuing patient-care/real-time second-opinions
  • Completely paperless Laboratory information management solution
  • Pharmacy / Linen Mangement
  • Electronic MDT / Asset Management
  • Complete bed management solution
  • Automated Check-in/Queue management solution
  • DNA Solution - automated reminders / ability to modify appointments
  • Entire clinic setting /clinic rescheduling solution
  • Automated regulatory report generation for PHIN/Regulatory-bodies

Pricing

£1 per unit

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 11

208257646824994

Smarter Business Limited

Dave Welsh

+44(0)20 3951 7320

dave.welsh@smarterbusiness.co.uk

Service scope

Service scope
Software add-on or extension No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints None
System requirements Internet Connectivity

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Within an hour
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.1 AAA
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Web chat
Web chat support availability 24 hours, 7 days a week
Web chat support accessibility standard WCAG 2.1 AAA
Web chat accessibility testing Our chat software has been tested with various web browsers which support various assistive technologies, including Dragon and Jaws.
Onsite support Yes, at extra cost
Support levels Monday - Friday 0800-1800 Saturday - Sunday 1000-1600

Technical Account Manager is assigned to the client for initial onboarding and on a regular basis to ensure service satisfaction
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Onsite installation, training and documentation
Service documentation Yes
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction XML, JSON, CSV etc.
End-of-contract process No additional cost

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
Designed for use on mobile devices Yes
Differences between the mobile and desktop service None
Accessibility standards WCAG 2.1 AAA
Accessibility testing Testing completed with Jaws and Dragon
API Yes
What users can and can't do using the API Full managed secure API
API documentation Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
  • ODF
  • PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation The potential scope for Smart Buildings is huge. We can provide simple RFID asset tag tracking, through to entire building real time monitoring. Please call to discuss your specific areas of interest.

Scaling

Scaling
Independence of resources Each installation is specific to your needs. Central cloud infrastructure is based upon Azure / AWS hosting

Analytics

Analytics
Service usage metrics Yes
Metrics types Real time smart building analytics
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach CSV, JSON, XML
Data export formats
  • CSV
  • ODF
Data import formats
  • CSV
  • ODF

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability 100% Availability with Data Center Failover
Approach to resilience 100% Availability with Data Center Failover
Outage reporting Email alerts / API

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels Local admin accounts
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications Cyber Essentials Plus

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards Other
Other security governance standards Cyber Essentials Plus
Information security policies and processes Cyber Essentials Plus

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Components asset tracked through lifetime
Vulnerability management type Supplier-defined controls
Vulnerability management approach Patches deployed weekly
Protective monitoring type Supplier-defined controls
Protective monitoring approach Skyhigh realtime monitoring
Incident management type Supplier-defined controls
Incident management approach Pre-defined processes for common events

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks
  • Public Services Network (PSN)
  • Police National Network (PNN)
  • NHS Network (N3)
  • Health and Social Care Network (HSCN)

Pricing

Pricing
Price £1 per unit
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Free assessment of existing building services

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Terms and conditions
Service documents
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