Impress Distribute
Impress Distribute is a user-friendly, cloud-based Hybrid Mail platform. It gives you the flexibility to send documents via multiple channels, to meet the preferences of you and your customers. Impress will support batch output from your back-office systems or individually generated communications from a desktop.
Features
- Hybrid Mail
- Centralised Print Solution
- Multi Channel Output (mail, SMS, Email, Fax,)
- Supports Remote Working
- Compatible with AdHoc generated correspondence
- Delivered across Microsoft Azure
- Real time user dashboard - shows status of document
- Letter approval available
- Version, Content and Template Control
- Cost control
Benefits
- Reduce cost of customer mail
- Transform to digital communications
- Enable staff to produce and send professional correspondence from anywhere
- Reduce costs for stationery procurement and storage
- Access to archive copy via simple, user friendly search
- No need to keep updated, always latest version
- Additional users easily added
- Business rules improve compliance with GDPR
- Improved customer experience from compliance and speed of delivery
- Reduce cost of Print and Mail hardware
Pricing
£40 to £200 a licence a month
Service documents
Request an accessible format
Framework
G-Cloud 12
Service ID
2 0 8 0 8 3 6 0 6 1 7 3 3 3 1
Contact
QUADIENT UK LIMITED
Aga Detka
Telephone: 01708746000
Email: a.detka@quadient.com
Service scope
- Software add-on or extension
- Yes, but can also be used as a standalone service
- What software services is the service an extension to
-
E-delivery
Digital archive
Template Management (see CCM) - Cloud deployment model
- Public cloud
- Service constraints
- None
- System requirements
-
- PC Operating System must be Windows 7, 8 or 10
- Web browser - Chrome (version 41 onwards)
- Web browser - Mozilla Firefox (version 37 onwards)
- Web browser - Microsoft Internet Explorer 11
- Web browser - Microsoft Internet Explorer 10
- Web browser - Microsoft Internet Explorer 9
- Permissions to esker.com for Cookies
- Permissions to esker.com for trusted site
- Permissions to esker.com for Pop Up
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- All calls are responded to within 4 working hours.
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- Web chat
- Web chat support availability
- 24 hours, 7 days a week
- Web chat support accessibility standard
- None or don’t know
- How the web chat support is accessible
- Chat box 24/7 - if question cannot be resolved by bot, call passed to member of customer support team (during office hours).
- Web chat accessibility testing
- Software provider tests and details available on request
- Onsite support
- Yes, at extra cost
- Support levels
- Support levels are agreed and priced as part of the service. All customers will be allocated an account manager and a support email/ number specific to their service.
- Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- A combination of on-site and off-site training (depending on client requirements), as well as user documentation
- Service documentation
- Yes
- Documentation formats
- HTML
- End-of-contract data extraction
- This will be agreed as part of data retention
- End-of-contract process
-
At the end of the contract term agreed the service will either automatically renew, or if cancellation is requested, access to the platform will cease.
All data will be digitally destroyed.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 8
- Internet Explorer 9
- Internet Explorer 10
- Firefox
- Chrome
- Application to install
- Yes
- Compatible operating systems
- Windows
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- No difference for the user
- Service interface
- No
- API
- No
- Customisation available
- Yes
- Description of customisation
- Solution can be set up to customer requirements for user access, automation, branding and approval for release of communications
Scaling
- Independence of resources
- We actively monitor system resources and automatically monitor resource utilisation. This can scale responsively.
Analytics
- Service usage metrics
- Yes
- Metrics types
- CPU, number of users
- Reporting types
-
- Real-time dashboards
- Regular reports
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2012
- Government security clearance
- Up to Security Clearance (SC)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- No
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least every 6 months
- Penetration testing approach
- In-house
- Protecting data at rest
-
- Physical access control, complying with CSA CCM v3.0
- Encryption of all physical media
- Data sanitisation process
- Yes
- Data sanitisation type
- Deleted data can’t be directly accessed
- Equipment disposal approach
- Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001
Data importing and exporting
- Data export approach
- Users can download the finished communication and store as a PDF. User access to the portal allows a view of the communication. Data storage is agreed with the customer.
- Data export formats
- CSV
- Data import formats
-
- CSV
- Other
- Other data import formats
-
- Word
Data-in-transit protection
- Data protection between buyer and supplier networks
- TLS (version 1.2 or above)
- Data protection within supplier network
-
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
- Legacy SSL and TLS (under version 1.2)
Availability and resilience
- Guaranteed availability
- 98.7 assured by independent validation of assertion.
- Approach to resilience
- Available on request
- Outage reporting
- Email alerts
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- 2-factor authentication
- Username or password
- Access restrictions in management interfaces and support channels
- LDAP BIND
- Access restriction testing frequency
- At least once a year
- Management access authentication
- Username or password
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- User-defined
- Access to supplier activity audit information
- Users have access to real-time audit information
- How long supplier audit data is stored for
- User-defined
- How long system logs are stored for
- User-defined
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- QMS
- ISO/IEC 27001 accreditation date
- 18/01/2017
- What the ISO/IEC 27001 doesn’t cover
- All areas of ISO27001 are covered and compliant
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Other security certifications
- Yes
- Any other security certifications
- Cyber Essentials
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
- Information Security Policy available on request
Operational security
- Configuration and change management standard
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Configuration and change management approach
- The status, location and configuration of service component (both hardware and software) are tracked throughout their lifetime. Changes to the service are assessed for potential security impact. Then managed and tracked through to completion. Alerting and notifications are present.
- Vulnerability management type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Vulnerability management approach
- Potential new threats, vulnerabilities or exploitation techniques which could affect service are assessed and corrective action is taken. Relevant sources of information relating to threat, vulnerability and exploitation techniques are monitored. The severity of threats and vulnerabilities is considered within the context of the service and this information is used to prioritise the implementation of migrations. Our change management process, known vulnerabilities are tracked until migrations have been deployed. We track service provider timescales for implementing migrations.
- Protective monitoring type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Protective monitoring approach
- The service generates adequate audit events to support the effective identification of suspicious activity. We operate a 'deny all' policy on access. Events are analysed to identify potential compromises or inappropriate use of service, these are prioritised and scheduled. Prompt and appropriate action to address incidents is scheduled, depening on priority.
- Incident management type
- Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
- Incident management approach
- We have an Incident Management Policy, which is covered under our ISO27001 standard. Users can report issues via the customer ticketing system and incident reports provided during and upon conclusion of the incident.
Secure development
- Approach to secure software development best practice
- Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)
Public sector networks
- Connection to public sector networks
- No
Pricing
- Price
- £40 to £200 a licence a month
- Discount for educational organisations
- No
- Free trial available
- No