QUADIENT UK LIMITED

Impress Distribute

Impress Distribute is a user-friendly, cloud-based Hybrid Mail platform. It gives you the flexibility to send documents via multiple channels, to meet the preferences of you and your customers. Impress will support batch output from your back-office systems or individually generated communications from a desktop.

Features

  • Hybrid Mail
  • Centralised Print Solution
  • Multi Channel Output (mail, SMS, Email, Fax,)
  • Supports Remote Working
  • Compatible with AdHoc generated correspondence
  • Delivered across Microsoft Azure
  • Real time user dashboard - shows status of document
  • Letter approval available
  • Version, Content and Template Control
  • Cost control

Benefits

  • Reduce cost of customer mail
  • Transform to digital communications
  • Enable staff to produce and send professional correspondence from anywhere
  • Reduce costs for stationery procurement and storage
  • Access to archive copy via simple, user friendly search
  • No need to keep updated, always latest version
  • Additional users easily added
  • Business rules improve compliance with GDPR
  • Improved customer experience from compliance and speed of delivery
  • Reduce cost of Print and Mail hardware

Pricing

£40 to £200 a licence a month

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at a.detka@quadient.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

2 0 8 0 8 3 6 0 6 1 7 3 3 3 1

Contact

QUADIENT UK LIMITED Aga Detka
Telephone: 01708746000
Email: a.detka@quadient.com

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
E-delivery
Digital archive
Template Management (see CCM)
Cloud deployment model
Public cloud
Service constraints
None
System requirements
  • PC Operating System must be Windows 7, 8 or 10
  • Web browser - Chrome (version 41 onwards)
  • Web browser - Mozilla Firefox (version 37 onwards)
  • Web browser - Microsoft Internet Explorer 11
  • Web browser - Microsoft Internet Explorer 10
  • Web browser - Microsoft Internet Explorer 9
  • Permissions to esker.com for Cookies
  • Permissions to esker.com for trusted site
  • Permissions to esker.com for Pop Up

User support

Email or online ticketing support
Email or online ticketing
Support response times
All calls are responded to within 4 working hours.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Chat box 24/7 - if question cannot be resolved by bot, call passed to member of customer support team (during office hours).
Web chat accessibility testing
Software provider tests and details available on request
Onsite support
Yes, at extra cost
Support levels
Support levels are agreed and priced as part of the service. All customers will be allocated an account manager and a support email/ number specific to their service.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
A combination of on-site and off-site training (depending on client requirements), as well as user documentation
Service documentation
Yes
Documentation formats
HTML
End-of-contract data extraction
This will be agreed as part of data retention
End-of-contract process
At the end of the contract term agreed the service will either automatically renew, or if cancellation is requested, access to the platform will cease.

All data will be digitally destroyed.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Firefox
  • Chrome
Application to install
Yes
Compatible operating systems
Windows
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
No difference for the user
Service interface
No
API
No
Customisation available
Yes
Description of customisation
Solution can be set up to customer requirements for user access, automation, branding and approval for release of communications

Scaling

Independence of resources
We actively monitor system resources and automatically monitor resource utilisation. This can scale responsively.

Analytics

Service usage metrics
Yes
Metrics types
CPU, number of users
Reporting types
  • Real-time dashboards
  • Regular reports

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
In-house
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Users can download the finished communication and store as a PDF. User access to the portal allows a view of the communication. Data storage is agreed with the customer.
Data export formats
CSV
Data import formats
  • CSV
  • Other
Other data import formats
  • PDF
  • Word

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
98.7 assured by independent validation of assertion.
Approach to resilience
Available on request
Outage reporting
Email alerts

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels
LDAP BIND
Access restriction testing frequency
At least once a year
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
QMS
ISO/IEC 27001 accreditation date
18/01/2017
What the ISO/IEC 27001 doesn’t cover
All areas of ISO27001 are covered and compliant
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
Cyber Essentials

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Information Security Policy available on request

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
The status, location and configuration of service component (both hardware and software) are tracked throughout their lifetime. Changes to the service are assessed for potential security impact. Then managed and tracked through to completion. Alerting and notifications are present.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Potential new threats, vulnerabilities or exploitation techniques which could affect service are assessed and corrective action is taken. Relevant sources of information relating to threat, vulnerability and exploitation techniques are monitored. The severity of threats and vulnerabilities is considered within the context of the service and this information is used to prioritise the implementation of migrations. Our change management process, known vulnerabilities are tracked until migrations have been deployed. We track service provider timescales for implementing migrations.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
The service generates adequate audit events to support the effective identification of suspicious activity. We operate a 'deny all' policy on access. Events are analysed to identify potential compromises or inappropriate use of service, these are prioritised and scheduled. Prompt and appropriate action to address incidents is scheduled, depening on priority.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
We have an Incident Management Policy, which is covered under our ISO27001 standard. Users can report issues via the customer ticketing system and incident reports provided during and upon conclusion of the incident.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Pricing

Price
£40 to £200 a licence a month
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at a.detka@quadient.com. Tell them what format you need. It will help if you say what assistive technology you use.