NquiringMinds Ltd

NQM Social Care Management Suite

The NQM Social Care Management Suite (CareTeam) provides and end to end platform for citizen centric care management. Using data sharing, mobile workflow, IOT (telecare) and AI analytics it provides a method to manage coordinated care across, health, social-care workers, care agency staff, and community.

Features

  • Citizen centric care management (GDPR compliant)
  • Inter agency communication of sensitive data
  • Integration of telecare and IOT devices
  • AI analytics for sensor interpretation
  • AI analytics of care scheduling
  • Android and IPhone mobile applications
  • Real time and group based messaging

Benefits

  • Engage community and social capital for reduced care costs
  • Delay on set of formal care
  • Data informed assessments for better care commisioning
  • Higher worker efficiency through better agency coordination
  • Better outcomes for citizen, improved quality of care

Pricing

£8100 to £9100 per instance per month

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 10

208016845804051

NquiringMinds Ltd

Nicholas Allott

07714145711

nick@nqminds.com

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to All NQM applications are based on the NQM TDX (Trusted Data Exchange).

All applications come with the requisite licenses and technical modules and integration, to ensure the application works at the appropriate scaling level
Cloud deployment model Hybrid cloud
Service constraints None
System requirements Minimum browser level required for full UI

User support

User support
Email or online ticketing support Email or online ticketing
Support response times 4 hours
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard None or don’t know
How the web chat support is accessible Web link
Web chat accessibility testing None
Onsite support Yes, at extra cost
Support levels SFIA rate card costs
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Users can self-provision through the website.

Normal onboarding will entail workshop and training (2 day) with access to web-based documentation
Service documentation Yes
Documentation formats HTML
End-of-contract data extraction Our core platform supports several models fo data extraction

* Download as CSV
* Complete database replication
* Custom export process through open API
End-of-contract process At end of contract user will be notified to extract key data (30 day notice) then the machines(s) will be wiped and decommissioned.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Mobile site is optimised for use on small screens
Accessibility standards None or don’t know
Description of accessibility NA
Accessibility testing None
API Yes
What users can and can't do using the API Fully documented REST API avialable on website
API documentation Yes
API documentation formats HTML
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Licensed third party users can extend the solution in many ways
- new data sources
- new data visualisation
- new data analytics components
- integrated with 3rd party enterprise systems and website
- integrate with mobile applications

Scaling

Scaling
Independence of resources Real-time monitoring and dynamic machine provisioning

Analytics

Analytics
Service usage metrics Yes
Metrics types Uptime
Transactions
Network traffic
Disk usage
CPU load
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • Other locations
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach We support standard methods via
- CSV
- JSON
- XML
Customer exporters can be written
Data export formats
  • CSV
  • ODF
  • Other
Other data export formats JSON
Data import formats
  • CSV
  • ODF
  • Other
Other data import formats JSON

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability 99.5, assured by contractual commitment
Approach to resilience Available on request
Outage reporting Dashboard
API
Email and SMS alerts

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
Other user authentication We support a plugin architecture for authentication that can be adapted to multiple scenarios
Access restrictions in management interfaces and support channels Core TDX platform supports multiple tiers of access restriction from access control list to certificate assertions. These are documented in our security whitepaper
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach Assured by independent validation of assertion
Information security policies and processes Internal policy

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Yes, assured by independent validation of assertion
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Yes, assured by independent validation of assertion
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Yes, assured by independent validation of assertion
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Yes, assured by independent validation of assertion

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £8100 to £9100 per instance per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Limited 1-month trial of basic services

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
Return to top ↑