LifeBox ePOA provides patient centred digital health pre-assessment. Developed through collaboration with patients, clinicians and technology experts.
Clinically proven to enhance patient assessment, and patient education through unique AV media support whilst improving clinician decision making, leading to increased patient optimisation. Financially proven to deliver efficiency savings without compromising safety.
- AWS cloud hosted platform built for scalability
- Security built in by design
- Secure patient registration and login protected using industry grade mechanisms
- Comprehensive pre-assessment questionnaires developed from national guidance
- Intelligent clinical notes and task driven actions for patient optimisation
- Clinical assessments including VTE, Frailty, Dementia, Falls, METS, DASI scores
- Unique Integrated procedure specific educational videos and outcome scores
- User-friendly responsive design supporting multiple devices and browsers
- System integration to EPR, pathology, radiology, supports HL7 and FHIR
- MHRA, CE, NHS Data Security and Protection Toolkit and ISO9001/27001
- Digital one- stop patient assessment, procedure education and outcome scoring
- Empowers patients by allowing access to assessment information securely anywhere
- 92% of patient episodes completed remotely on computer, tablet, smartphone
- Clinically proven enhanced patient knowledge retention of procedure and consent
- Significant reduction in clinical complications resulting from better patient preparation
- Early risk stratification reduces face to face assessments by 60%
- Unique nurse validation of patient responses based on national guidance
- 24/7 access for anaesthetists, nurses and clinicians for patient review
- Assessment driven ICD-10 and OPCS-4 coding improving income generation
- Financially proven to reduce costs and time of assessment service
£4.5 to £5 per unit
|Software add-on or extension||No|
|Cloud deployment model||Public cloud|
|System requirements||Web connected device (PC, Tablet, Phone)|
|Email or online ticketing support||Email or online ticketing|
|Support response times||
Support is provided from Monday to Friday 9 a.m. to 5 p.m. (GMT) excluding Bank Holidays.
Priority 1 - Operation of the Service is critically affected (not responding to requests or serving content) for a large number of users; no workaround available.
Response time: 2 Hours
Priority 2 - Service is responding and functional but performance is degraded, and/or Incident has potentially severe impact on operation of the Service for multiple users.
Response time: 1 Day
Priority 3 - Non-critical issue; no significant impact on performance of the Service but user experience may be affected.
Response time: 3 Days
|User can manage status and priority of support tickets||No|
|Phone support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support||Web chat|
|Web chat support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support accessibility standard||WCAG 2.1 AA or EN 301 549|
|Web chat accessibility testing||N/A|
|Onsite support||Onsite support|
|Support levels||Support is provided from Monday to Friday 9 a.m. to 5 p.m. (GMT) excluding Bank Holidays, through Phone, email, SMS & WebChat. Account & support managers will manage all interactions.|
|Support available to third parties||Yes|
Onboarding and offboarding
|Getting started||On-site training is provided as well as 1:1 coaching where required. Training / instructional materials are available to all users.|
|End-of-contract data extraction||All relevant data is provided in a printable format as part of the POA process. This represents a full data delivery and negates the requirement for end of contract for additional data extracts.|
|End-of-contract process||The product is a cloud hosted Software-as-a-Service and is charged based on usage. At the end of the contract, access to the service will be removed and the customer’s users (including the authentication) will be erased using approved techniques.|
Using the service
|Web browser interface||Yes|
|Application to install||No|
|Designed for use on mobile devices||Yes|
|Differences between the mobile and desktop service||LifeBox Health app is a responsive web app so there is no difference|
|Independence of resources||LifeBox Health is designed and built upon a Serverless architecture so has the ability to infinitely scale to the capacity of the cloud providers global scale.|
|Service usage metrics||Yes|
|Metrics types||Monthly usage, other data is available on request.|
|Supplier type||Not a reseller|
|Staff security clearance||Other security clearance|
|Government security clearance||Up to Baseline Personnel Security Standard (BPSS)|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||United Kingdom|
|User control over data storage and processing locations||No|
|Datacentre security standards||Complies with a recognised standard (for example CSA CCM version 3.0)|
|Penetration testing frequency||At least once a year|
|Penetration testing approach||Another external penetration testing organisation|
|Protecting data at rest||Encryption of all physical media|
|Data sanitisation process||No|
|Equipment disposal approach||A third-party destruction service|
Data importing and exporting
|Data export approach||Data is exported as a PDF and then managed via the clients own processes. We can provide custom CSV extracts to support performance metrics.|
|Data export formats||
|Other data export formats||
|Data import formats||Other|
|Other data import formats||
|Data protection between buyer and supplier networks||TLS (version 1.2 or above)|
|Data protection within supplier network||TLS (version 1.2 or above)|
Availability and resilience
|Guaranteed availability||Target Availability. LifeBox will use commercially reasonable efforts to make each Service available with an uptime of 99.8% of each calendar month. If there is a verified failure of a Service to meet Target Availability in two consecutive months, then Client may at its discretion provide service credits by sending written notice within thirty days after the end of the second such month. This right is Client's sole and exclusive remedy, and LifeBox's sole and exclusive liability, for LifeBox's failure to meet the Target Availability.|
|Approach to resilience||LifeBox Health resilience is achieve through a distributed infrastructure and services running in three different UK geographic locations.|
|Outage reporting||Via email alerts|
Identity and authentication
|User authentication needed||Yes|
|Access restrictions in management interfaces and support channels||Only individual, named, users can perform management actions within the LifeBox app. Actions available to users are controlled via role-based access.|
|Access restriction testing frequency||At least once a year|
|Management access authentication||
|Description of management access authentication||Cloud account access is managed via AWS Identity and Access Management (IAM). Multiple AWS Organisation Units where accounts have restricted privileges based on an individuals role and responsibilities|
Audit information for users
|Access to user activity audit information||Users contact the support team to get audit information|
|How long user audit data is stored for||At least 12 months|
|Access to supplier activity audit information||Users contact the support team to get audit information|
|How long supplier audit data is stored for||At least 12 months|
|How long system logs are stored for||At least 12 months|
Standards and certifications
|ISO/IEC 27001 certification||Yes|
|Who accredited the ISO/IEC 27001||QMS|
|ISO/IEC 27001 accreditation date||17/05/2019|
|What the ISO/IEC 27001 doesn’t cover||Our Statement of Applicability is available upon request|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Other security certifications||Yes|
|Any other security certifications||CyberEssentials|
|Named board-level person responsible for service security||Yes|
|Security governance certified||Yes|
|Security governance standards||
|Other security governance standards||CyberEssentials & NHS Data Security and Protection Toolkit|
|Information security policies and processes||
The CEO is accountable for ensuring that appropriate security and compliance controls are identified, implemented and maintained. The CEO ensures that: Risks are managed and mitigated; All applicable legal and regulatory requirements have been understood and complied with; Appropriate resources are provided to implement and maintain the information security management system (ISMS); All staff sign the information security agreement prior to joining and receive awareness training of all relevant policies during induction. Annual ISMS training is given to all staff.
Our information security policies and procedures are aligned with ISO27001:2013/Cyber Essentials and the NHS Data Security and Protection Toolkit.
|Configuration and change management standard||Supplier-defined controls|
|Configuration and change management approach||
LifeBox Health's change management process is certified against ISO/IEC 27001:2013 and is regularly audited and managed. All software changes are subject to industry standard controls and processes to ensure there is an audit trail of changes and robust recovery processes.
Every change is reviewed by multiple members of the team to include assessment of any potential security impacts. Automated testing is built in to ensure regular and repeatable coverage. Regular penetration testing is undertaken by external security impacts to highlight any potential vulnerabilities.
|Vulnerability management type||Supplier-defined controls|
|Vulnerability management approach||
Infrastructure management, security and patching are undertaken by the Cloud provider, Amazon Web Services. LifeBox Health libraries are automatically monitored and patched for vulnerabilities as part of the continuous integration pipeline.
Information regarding potential threats and security alerts come from a range of sources including NIST's National Vulnerability Database, The National Cyber Security Centre, www.gov.uk/government/policies/cyber-security and ico.org.uk which are actively monitored by LifeBox Health team members.
|Protective monitoring type||Supplier-defined controls|
|Protective monitoring approach||
LifeBox Health have a defined Information Security policy. Incidents are escalated to CEO as a priority and are investigated in line with information governance policies.
Once an incident has been raised, a thorough investigation is immediately begun to understand its scope and severity. If there is reason to suspect the incident affects Personally Identifiable Information, then appropriate steps are taken in line with best practice and established policies.
LifeBox Health information governance policies are regularly reviewed and tested to ensure fit and appropriateness.
|Incident management type||Supplier-defined controls|
|Incident management approach||
LifeBox health have defined and educated staff in the security incident policy which details how incidents should be reported, tracked and where appropriate escalated.
All incidents are recorded in an incident log and monitored to ensure the appropriate response is given and any remedial actions are implemented. All affected parties will be informed about the incident and any resolution and/or impacts.
|Approach to secure software development best practice||Supplier-defined process|
Public sector networks
|Connection to public sector networks||No|
|Price||£4.5 to £5 per unit|
|Discount for educational organisations||No|
|Free trial available||No|