LifeBox Health

LifeBox Health

LifeBox ePOA provides patient centred digital health pre-assessment. Developed through collaboration with patients, clinicians and technology experts.

Clinically proven to enhance patient assessment, and patient education through unique AV media support whilst improving clinician decision making, leading to increased patient optimisation. Financially proven to deliver efficiency savings without compromising safety.


  • AWS cloud hosted platform built for scalability
  • Security built in by design
  • Secure patient registration and login protected using industry grade mechanisms
  • Comprehensive pre-assessment questionnaires developed from national guidance
  • Intelligent clinical notes and task driven actions for patient optimisation
  • Clinical assessments including VTE, Frailty, Dementia, Falls, METS, DASI scores
  • Unique Integrated procedure specific educational videos and outcome scores
  • User-friendly responsive design supporting multiple devices and browsers
  • System integration to EPR, pathology, radiology, supports HL7 and FHIR
  • MHRA, CE, NHS Data Security and Protection Toolkit and ISO9001/27001


  • Digital one- stop patient assessment, procedure education and outcome scoring
  • Empowers patients by allowing access to assessment information securely anywhere
  • 92% of patient episodes completed remotely on computer, tablet, smartphone
  • Clinically proven enhanced patient knowledge retention of procedure and consent
  • Significant reduction in clinical complications resulting from better patient preparation
  • Early risk stratification reduces face to face assessments by 60%
  • Unique nurse validation of patient responses based on national guidance
  • 24/7 access for anaesthetists, nurses and clinicians for patient review
  • Assessment driven ICD-10 and OPCS-4 coding improving income generation
  • Financially proven to reduce costs and time of assessment service


£4.5 to £5 per unit

Service documents

G-Cloud 11


LifeBox Health

Allan Smith


Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints None
System requirements Web connected device (PC, Tablet, Phone)

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Support is provided from Monday to Friday 9 a.m. to 5 p.m. (GMT) excluding Bank Holidays.

Priority 1 - Operation of the Service is critically affected (not responding to requests or serving content) for a large number of users; no workaround available.
Response time: 2 Hours

Priority 2 - Service is responding and functional but performance is degraded, and/or Incident has potentially severe impact on operation of the Service for multiple users.
Response time: 1 Day

Priority 3 - Non-critical issue; no significant impact on performance of the Service but user experience may be affected.
Response time: 3 Days
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard WCAG 2.1 AA or EN 301 549
Web chat accessibility testing N/A
Onsite support Onsite support
Support levels Support is provided from Monday to Friday 9 a.m. to 5 p.m. (GMT) excluding Bank Holidays, through Phone, email, SMS & WebChat. Account & support managers will manage all interactions.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started On-site training is provided as well as 1:1 coaching where required. Training / instructional materials are available to all users.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction All relevant data is provided in a printable format as part of the POA process. This represents a full data delivery and negates the requirement for end of contract for additional data extracts.
End-of-contract process The product is a cloud hosted Software-as-a-Service and is charged based on usage. At the end of the contract, access to the service will be removed and the customer’s users (including the authentication) will be erased using approved techniques.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service LifeBox Health app is a responsive web app so there is no difference
Customisation available No


Independence of resources LifeBox Health is designed and built upon a Serverless architecture so has the ability to infinitely scale to the capacity of the cloud providers global scale.


Service usage metrics Yes
Metrics types Monthly usage, other data is available on request.
Reporting types
  • Regular reports
  • Reports on request


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Encryption of all physical media
Data sanitisation process No
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Data is exported as a PDF and then managed via the clients own processes. We can provide custom CSV extracts to support performance metrics.
Data export formats
  • CSV
  • Other
Other data export formats
  • Integration via HL7 & FHIR
  • Integration via JSON
Data import formats Other
Other data import formats
  • Integration via HL7 & FHIR
  • Integration via JSON

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability Target Availability. LifeBox will use commercially reasonable efforts to make each Service available with an uptime of 99.8% of each calendar month. If there is a verified failure of a Service to meet Target Availability in two consecutive months, then Client may at its discretion provide service credits by sending written notice within thirty days after the end of the second such month. This right is Client's sole and exclusive remedy, and LifeBox's sole and exclusive liability, for LifeBox's failure to meet the Target Availability.
Approach to resilience LifeBox Health resilience is achieve through a distributed infrastructure and services running in three different UK geographic locations.
Outage reporting Via email alerts

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels Only individual, named, users can perform management actions within the LifeBox app. Actions available to users are controlled via role-based access.
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password
  • Other
Description of management access authentication Cloud account access is managed via AWS Identity and Access Management (IAM). Multiple AWS Organisation Units where accounts have restricted privileges based on an individuals role and responsibilities

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 QMS
ISO/IEC 27001 accreditation date 17/05/2019
What the ISO/IEC 27001 doesn’t cover Our Statement of Applicability is available upon request
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications CyberEssentials

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards CyberEssentials & NHS Data Security and Protection Toolkit
Information security policies and processes The CEO is accountable for ensuring that appropriate security and compliance controls are identified, implemented and maintained. The CEO ensures that: Risks are managed and mitigated; All applicable legal and regulatory requirements have been understood and complied with; Appropriate resources are provided to implement and maintain the information security management system (ISMS); All staff sign the information security agreement prior to joining and receive awareness training of all relevant policies during induction. Annual ISMS training is given to all staff.

Our information security policies and procedures are aligned with ISO27001:2013/Cyber Essentials and the NHS Data Security and Protection Toolkit.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach LifeBox Health's change management process is certified against ISO/IEC 27001:2013 and is regularly audited and managed. All software changes are subject to industry standard controls and processes to ensure there is an audit trail of changes and robust recovery processes.

Every change is reviewed by multiple members of the team to include assessment of any potential security impacts. Automated testing is built in to ensure regular and repeatable coverage. Regular penetration testing is undertaken by external security impacts to highlight any potential vulnerabilities.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Infrastructure management, security and patching are undertaken by the Cloud provider, Amazon Web Services. LifeBox Health libraries are automatically monitored and patched for vulnerabilities as part of the continuous integration pipeline.

Information regarding potential threats and security alerts come from a range of sources including NIST's National Vulnerability Database, The National Cyber Security Centre, and which are actively monitored by LifeBox Health team members.
Protective monitoring type Supplier-defined controls
Protective monitoring approach LifeBox Health have a defined Information Security policy. Incidents are escalated to CEO as a priority and are investigated in line with information governance policies.
Once an incident has been raised, a thorough investigation is immediately begun to understand its scope and severity. If there is reason to suspect the incident affects Personally Identifiable Information, then appropriate steps are taken in line with best practice and established policies.
LifeBox Health information governance policies are regularly reviewed and tested to ensure fit and appropriateness.
Incident management type Supplier-defined controls
Incident management approach LifeBox health have defined and educated staff in the security incident policy which details how incidents should be reported, tracked and where appropriate escalated.
All incidents are recorded in an incident log and monitored to ensure the appropriate response is given and any remedial actions are implemented. All affected parties will be informed about the incident and any resolution and/or impacts.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No


Price £4.5 to £5 per unit
Discount for educational organisations No
Free trial available No

Service documents

pdf document: Pricing document pdf document: Service definition document pdf document: Terms and conditions
Service documents
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