Idox Software Limited

Adult Social Care Hub

The ASC Hub establishes a comprehensive online social care marketplace of all care services, advice and guidance.
It includes a variety of self -serve options, pre-assessment and triaging tools addressing the key drivers of the Care Act.
The ASC Hub is a SaaS solution.


  • Upgrade option to All Services Hub (adds Family Services Hub)
  • Advanced data harvesting Function
  • Advanced REST API for case management integration support and wellbeing
  • Planning, triaging and assessment tools
  • Data Sharing Module and Data Harvesting Module available
  • PA Network module
  • Search Widget module for projecting your content to partner sites
  • Providers manage their listings via secure login
  • Advanced Reporting module available
  • Care Accounts module available


  • Use the UK leading solution for IAG
  • Be fully compliant with the Care Act
  • Providers update their own listings minimising admin effort
  • SLA provides fast track turnaround of support requests
  • Promote community PAs using off the shelf “PA Network”
  • Promote products using the Product Catalogue module
  • Provide “self-service” option for checking two year old funding eligibility
  • Improve usability for users with advanced search and browse options


£15000 per licence

  • Education pricing available

Service documents

G-Cloud 9


Idox Software Limited

Darren Moyes

0870 333 7101

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to Open Objects Datastore Platform
Cloud deployment model Hybrid cloud
Service constraints None
System requirements None - the Solution is provided as a SaaS solution.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times According to our published SLA
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.0 AA or EN 301 549
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Onsite support
Support levels According to our published SLA
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Onboarding on-site training and support services
Service documentation Yes
Documentation formats
  • PDF
  • Other
Other documentation formats Training video clips for core functions
End-of-contract data extraction As structured CSV
End-of-contract process Data is provided to customer

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10+
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service None
Accessibility standards WCAG 2.0 AA or EN 301 549
Accessibility testing Solutions are developed and re-checked against WCGA 2.0 AA Standards
What users can and can't do using the API Can: Extract all data on demand, and iterate to extract specific data records or sets of records
API documentation Yes
API documentation formats PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Service can be customised to adopt any banding with local configuration options and controls via web admin GUI


Independence of resources Highly redundancy and load balancing and scalable bandwidth on demand


Service usage metrics Yes
Metrics types Usage Stats and database reporting
Reporting types Real-time dashboards


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Physical access control, complying with another standard
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Via the admin user console
Data export formats CSV
Data import formats
  • CSV
  • Other
Other data import formats XML format

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Other
Other protection within supplier network Firewalls

Availability and resilience

Availability and resilience
Guaranteed availability 99.5 percent available
Approach to resilience We provide a highly redundant, load balanced environment with scalable bandwidth on demand.
Outage reporting Automated email/text notification by third party monitoring service to Sys Admin team

Identity and authentication

Identity and authentication
User authentication needed No
Access restrictions in management interfaces and support channels The service provides open access web browsing, secure access for administrator access and professional. Both single and 2 factor authentication are available as required for the role. Full role based access control is supported.
Access restriction testing frequency At least every 6 months
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 QMS International
ISO/IEC 27001 accreditation date 10/06/2015
What the ISO/IEC 27001 doesn’t cover All of Idox’s G-Cloud 9 offerings are covered by our ISO/IEC 27001 certification
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards ISO/IEC 27001
Information security policies and processes We comply with the IS0/IEC 27001 standard. Compliance is reviewed annually with monthly internal audits.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach IT change management processes are carried out using Change Requests and records are maintained within the Change Management system. All concerned parties are informed of the status of the request as changes or progress is made as applicable.
Vulnerability management type Undisclosed
Vulnerability management approach All software/hardware components used by the system have active security patch support. We monitor for patch alerts and vulnerabilities for all components within our platform architecture and patches applied as quickly as possible (immediately for critical vulnerabilities). Patch releases are tested first within our development environment before being applied with the production environment.
Protective monitoring type Undisclosed
Protective monitoring approach Monitoring of logs on the firewall and application audit logs.
Incident management type Undisclosed
Incident management approach Escalation to IT Director for evaluation

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No


Price £15000 per licence
Discount for educational organisations Yes
Free trial available No


Pricing document View uploaded document
Terms and conditions document View uploaded document
Return to top ↑