KIN AND CARTA PARTNERSHIPS LTD

Sitecore Services

As a Sitecore Digital Experience Platform implementation partner, we provide professional services to both new and existing Sitecore clients, including solution design, development and infrastructure architecting. We also provide platform onboarding, training and ongoing support, maintenance and optimisation services to maximise the value of Sitecore.

Features

  • Strategic platform consultancy
  • Experience Design, continuously optimised around insight
  • Technical design and implementation
  • Programme management and coordination of third parties
  • Agile, collaborative approach
  • Platform migration
  • Support onboarding
  • Platform optimisation
  • Data driven optimisation

Benefits

  • Improved content workflow processes
  • Full marketing feature enabled implementation
  • Regular maintenance and updates to evolve over time
  • Prefered cloud hosting for reduced costs and improved performance
  • Delivery of an optimised and robust platform
  • Commitment to helping you gain maximum value from the platform
  • Focus on up-skilling your team
  • Access to knowledge and insights from our communities of practice
  • Flexible support framework from break-fix through to continuous optimisation

Pricing

£600 to £2,000 a person a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at marco.osullivan@kinandcarta.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

2 0 7 3 9 1 7 4 3 2 7 7 6 0 6

Contact

KIN AND CARTA PARTNERSHIPS LTD Marco O'Sullivan
Telephone: 07710020516
Email: marco.osullivan@kinandcarta.com

Planning

Planning service
Yes
How the planning service works
Our Sitecore specialists work with clients to fully understand their ambitions as well as their overall requirements to ensure that the solution is tailored to them with a focus on delivering value to the business and a great experience for their customers.

For cloud hosting requirements, we expore the benefits of IaaS and PaaS approaches as well as potential hybird approaches to deliver the right hosting for clients. Where specific security or on-premise integrations are required we tailor the overall solution to meet these requirements to ensure compliance with regulations.

We will undertake an initial Discovery Phase which allows us to build an understanding of your organisation, the skills and knowledge within the teams, and the end-user goals. From here, we'll devise a strategy to implement a technical solution that delivers on your objectives, following an agile methodology.

The key benefits of our approach are:

* Fixed budget with variable scope as features are prioritised
* Embraces ongoing requirements analysis and embraces change for competitive advantage
* Priority focus delivers key / complex features quickly to facilitate early build and testing
* Complete transparency due to focus on working products
Planning service works with specific services
Yes
Hosting or software services the planning service works with
  • Sitecore Experience Platform
  • Sitecore Experience Database
  • Microsoft Azure
  • Amazon Web Services
  • Custom data integrations

Training

Training service provided
Yes
How the training service works
We provide the ability to get your content editors trained on the Sitecore platform ahead of user testing and onboarding, with training sessions tailored to your implementation. Where migrating from a legacy CMS, we can work to map old CMS content editing tasks to the new Sitecore processes, helping ease the transition to the new platform for new users.

We provide instructor-led classroom-based and 'train the trainer' courses, both face to face and remotely. Bespoke implementation specific training materials and documents are supplied.
Training is tied to specific services
Yes
Services the training service works with
Sitecore Experience Platform

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Our Sitecore specialists will explore the requirements of the platform to help identify the best and most effective architecture for the solution.

As part of the hosting exploration we will identify the levels of control, any custom or compliance requirements to ensure the approach is both technically sound but also cost effective.

As part of a migration or an upgrade process our developers will audit the existing solution and identify any custom code or integrations that may need remedial action in order for them to be compatible with the proposed cloud architecture.
Setup or migration service is for specific cloud services
Yes
List of supported services
  • Microsoft Azure
  • Amazon Web Services

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
We take an integrated approach to delivering quality. Every member of our cross-functional teams are involved - from Product Owners or Project Managers, to Designers, Developers and Testers. We believe quality requires high standards and attention to detail at every stage of delivery, and a range of tools and techniques. Throughout our development process, we continuously apply a range of testing techniques and methodologies covering behavioural, functional, exploratory, regression, performance, security, usability and accessibility. These are applied on both a manual and automated basis.

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
Hosting or software provided by a third-party organisation
How the support service works
Whether as a follow on from a successful project delivery, or as part of a take on of an existing DXP platform, we provide operational support to clients that want to continually improve their platform.

We will work with your team to understand your support requirements from business, operational, technical and user viewpoints, taking into account any existing internal support solutions and teams.

From this, we will define a support service model and identify the key actions and stakeholders required to ensure effective operation. The resultant service model will typically cover service hours, service desk, escalation and resolution path through 1st-3rd line support. processes, tooling, team roles and responsibilities, third parties, reporting, SLAs.

We can offer working hours, extended hours and 24x7 support.

Service scope

Service constraints
As the software that this offering relates to is managed and provided by Episerver, their terms of service govern the use of the platform.

User support

Email or online ticketing support
Email or online ticketing
Support response times
SLAs are typically finalised and agreed during the development of the Service Model. We will operate a standard set of SLAs with response times based on ticket priority.

Standard service hours are: Monday - Friday 09:00 - 17:30 GMT/BST, excluding statutory Bank Holidays for England and Wales. Additional hours of support or 24/7 provision can be incorporated into the Service Model.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Support levels
SLAs are typically finalised and agreed during the development of the Service Model. We operate a set of SLAs with response times based on priority:-

P1 - The service has been subjected to a serious security breach or outage.
P2 - Service unavailability that will stop, or has the potential to stop, significant parts of the business operation and will have an immediate impact on users and/or result in lost revenue
P3 - Service is operational but degraded functionality - customer journey impact and/or revenue loss will not be recognised for 1-3 days
P4 - Degraded functionality is affecting parts of the business operation, but the customer journey and revenue is not impacted
P5 - Request for information or change that is not a related to abnormal behaviour of the service

Response times vary between 15 mins and 8 hours, depending on priority.

Based on the Service Model, we can provide a fixed price support allowance per month, T&M or fixed price depending on the nature of the issue or change.

We will appoint a Service Manager, who has day to day responsibility for the smooth running of the service including issue and escalation management, reporting, key relationships and communications

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Microsoft, Google Cloud, G-Suite, HCL, Acoustic, VMware Tanzu, IBM

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Pricing

Price
£600 to £2,000 a person a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at marco.osullivan@kinandcarta.com. Tell them what format you need. It will help if you say what assistive technology you use.