Just After Midnight

Managed Cloud Support Google

The expert team at Just After Midnight can design, deliver and integrate your Google hosting platform. We help businesses get the most from the Google offering - hosting open-source to .NET based systems including Sitecore and Kentico to designing architectures for JAMStack / Headless applications.

Features

  • Managed Cloud Consulting from Google Cloud experts
  • IaaS, PaaS or Hybrid
  • Infrastructure review/design with most appropriate provisioning
  • Third party licensing and security provisioning
  • Collaborative working
  • Automated and “Eyes on” up-time monitoring all day, every day
  • 24/7 managed service with global teams
  • Dedicated support line number and email
  • 24/7 Incident management and reporting
  • Website and Application hosting support

Benefits

  • Easy to reach, by phone, email or text 24/7
  • Full custom status tool
  • Under 15-minute standard response time
  • Security first approach
  • 24/7 team to minimise any peak downtime for maintenance
  • Fully managed to reduce client staff overheads
  • Reduces business risk and costs
  • Each customer has their own infrastructure, no shared services
  • Provision of application level support as part of managed hosting
  • Experienced in multiple CMS and application specific issues

Pricing

£2880 per instance per year

  • Education pricing available

Service documents

G-Cloud 11

206403258070204

Just After Midnight

Sam Booth

02032909247

info@justaftermidnight247.com

Planning

Planning
Planning service Yes
How the planning service works Most buyers generally ask us to manage the following 4 key steps:
Consultation - we review business needs along with any existing setup, system/stack preferences and performance/security requirements for a full brief.
Design - We then design the most appropriate architecture to suit your needs
Provision - We can manage everything from procurement of the infrastructure to build and third party license management and implementation to get you up and running
Manage - Once set up, we can provide you with ongoing management and support of your hosting through 24/7 automated and eyes on monitoring, reporting, continual optimisation, security reviews and patching and also include web/application support if required.
However, we can work collaboratively and undertake the first step(s) only on a more consultative basis to support client team development and in-house ownership.
Planning service works with specific services No

Training

Training
Training service provided No

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works We
Setup or migration service is for specific cloud services No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works We provide quality assurance of all our deliverables from recommendations reports through to support, service provision and management. We can conduct high level performance testing and make further changes/recommendations based on any results but always recommend that performance testing is carried out by an independent third party.

Security testing

Security testing
Security services Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security incident management
  • Security audit services

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
How the support service works We provide cloud hosting support for all main providers including AWS, Azure, Google and Alibaba. We offer tiered levels of support which are tweaked for each individual client's needs. We provide automated monitoring as well as 24/7 "eyes on" monitoring to ensure any incidents or potential issues are addressed within minutes through alerting and validation of issue. We also have Level 2 support engineers available 24/7 to address any hosting issues such as emergency patching. Just After Midnight does define SLAs for both response and target resolution times. These again can be client specific but our general SLAs as an indication are:
P1 issues: Initial acknowledgement within 15 minutes, a response time with diagnosis of 1 hour and a target resolution time of 4 hours.
P2 issues: Initial acknowledgement within 30 minutes, a response time with diagnosis of 1 hour and a target resolution time of 12 hours.
We can also provide P3 and P4 support levels. Any significant changes that are required eg increased traffic requiring a higher spec will be discussed with you. Clients can request specialist SLAs for events or expected traffic peaks eg an application window.

Service scope

Service scope
Service constraints Standard cloud hosting constraints.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times We have 24/7 support teams across global offices so response times are unaffected by weekends/public holidays. We offer tiered levels of support which can be adjusted to each individual client's needs. Just After Midnight defines SLAs for both response and target resolution times. General, indicative SLAs are:
P1 issues: Initial acknowledgement within 15 minutes and a target resolution time of 4 hours.
P2 issues: Initial acknowledgement within 30 minutes and a target resolution time of 12 hours.
We can also provide P3 and P4 support levels.
Clients can request specialist SLAs for events/expected traffic peaks eg application window.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.1 AA or EN 301 549
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Support levels We offer tiered levels of support which can be adjusted to each individual client's needs. There are too many variables to provide standard support costs as the number of support elements required can vary significantly - including infrastructure, environments, level and hours of support, licensing and implementation eg SSL and CDN etc. Just After Midnight defines SLAs for both response and target resolution times. These can be client specific but our general indicative SLAs are:
P1 issues: Initial acknowledgement within 15 minutes, a response time with diagnosis of 1 hour and a target resolution time of 4 hours.
P2 issues: Initial acknowledgement within 30 minutes, a response time with diagnosis of 1 hour and a target resolution time of 12 hours.
We can also provide P3 and P4 support levels.
Clients can request specialist SLAs for events or expected traffic peaks eg an application window, providing an advanced SLA. This is available upon request. Just After Midnight has several Technical Account Managers on hand to provide support as required. As it is cloud based service, onsite support is rarely required. However, for consultancy and if on premise work is required then this can be handled on an ad hoc basis.

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold AWS, Azure and other Cloud hosting, CDN and SSL providers

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Pricing

Pricing
Price £2880 per instance per year
Discount for educational organisations Yes

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions
Service documents
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