PLANISWARE UK LTD

Planisware Orchestra

Planisware Orchestra is a collaborative project portfolio management tool, ideal for organisations that need to unite their project stakeholders on one easy-to-adopt platform.

With Orchestra, gain real-time visibility over your project portfolios, foster collaboration, and ensure your best practices are adopted.

Features

• Idea Management
• Reporting and Dashboards
• Supports collaborative planning methods (Agile, Waterfall and Stage-Gate)
• Resource Management
• Strategic Portfolio Management
• Portfolio Prioritization
• Easy personalisation of the platform
• Cost Management
• Web based access
• Clear and easy user interface

Benefits

• Creates a single source of truth for your projects
• Gives you confidence in the accuracy of your project data
• Enables effective decision making
• Designed to encourage collaboration between teams
• Enables you to prioritize, plan and execute projects
• Provides a fully integrated work management suite
• Cultivates a strong project management culture
• Quick start-up and support to get you up and running
• Potential for growth as you grow in PPM maturity
• Strong user community for learning and sharing best practice

£6.00 to £150.00 a user

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jericho.mayor@planisware.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

205633309566820

Contact

Jericho Mayor
0161 240 9180
jericho.mayor@planisware.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: No
• System requirements: Web browsers : Chrome, Firefox, Microsoft Edge

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 2 hours of issue being reported. Only on open help desk hours (not weekends)
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Functional questions
• Web chat accessibility testing: None
• Onsite support: Yes, at extra cost
• Support levels: Level 1 support is covered by the SaaS Service and available to limited key users. ; ; We can offer at a cost (6 000 £ per year) :; - The annual Prime assistance which consists of:; o The assignment to the customer account of a dedicated Planisware Expert; o 2 hours per month of functional assistance through web meetings; o 4 days per year of functional assistance on site; ; - The annual migration package at a cost (5 000 £) which consists of:; o Two (2) upgrades on a major or minor release; o Test and validate the upgrade for customer specific configuration and interfaces
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Planisware offers training programs to help end users adopt the system, and administrators to improve system utilisation. These are the different training possibilities: ; 1. Training for administrators (remote or onsite): Our aim is to help you become as proactive as possible with your configuration and gain strong ownership of your system. ; 2. Continued online education for end users: Regularly scheduled, one- to two-hour “bite-sized” training sessions are available on request making it easier to fit learning into busy schedules. A live instructor and access to a training database provide guidance and practice. ; 3. Onsite education for end users: Planisware has an Orchestra training program that can be delivered on site on request for 6 to 8 users at a time. ; 4 Self-training program through videos available online covering specific PPM processes.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Planisware will make available to the customer a file of the Customer Data within thirty (30) days of the contract termination, if the customer requests it at the time of termination. Planisware has no obligation to retain the Customer Data, and may delete such Customer Data thirty (30) days after termination without any liability to the customer.
• End-of-contract process: Planisware makes available the Customer Data within thirty (30) days of termination if the customer requests it at the time of termination.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Our mobile application is limited to collaboration (notifications, ...) and to dashboard reporting
• Service interface: Yes
• Description of service interface: Web GUI interface
• Accessibility standards: None or don’t know
• Description of accessibility: Via Https
• Accessibility testing: No
• API: Yes
• What users can and can't do using the API: Our API are documented
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Data Model, Workflow, User Interface can be customised through our Orchestra Designer that is accessible for the administrator license

Scaling

• Independence of resources: Orchestra is hosted as a Private Cloud solution. Each customer has its own virtual server.

Analytics

• Service usage metrics: Yes
• Metrics types: Orchestra Analytics is an option to provide usage statistics. The collected data comes from the production databases and is centralized on specific reporting tables.The customer can access the reporting tables with its own reporting tool.
• Reporting types:
  • Real-time dashboards
  • Regular reports

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with SSAE-16 / ISAE 3402
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Orchestra users can extract data from within the application using Excel exports on loadplans : budget and resources. Most standard reports have export capabilities to PDF, PPT and Excel. Orchestra includes an option called Orchestra Analytics which export data regularly in a reporting database available for the users reporting tools.
• Data export formats:
  • CSV
  • Other
• Other data export formats: Excel
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network: Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: Average Annual Application Availability is 99,5%
• Approach to resilience: We can provide an option to mirror the database in a backup datacenter.
• Outage reporting: Via email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Planisware Orchestra Solution offer several authentication schemes. uthentication can be managed via a local LDAP directory for basic authentication using a login and password, or via Single Sign On (SSO), leveraging the SAML 2 web-based authentication standard. For SSO, 2-factor authentication is available by leveraging your identity provider (IDP).
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: PECB MS - Montréal, Canada
• ISO/IEC 27001 accreditation date: 19/02/2020
• What the ISO/IEC 27001 doesn’t cover: It covers our Datacenters. Planisware manages its own datacenters worldwide.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Other security certifications: Yes
• Any other security certifications:
  • SOC 1 Type II
  • SOC 2 Type II

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Planisware has established information security policies and; procedures that are made readily available for review by; all impacted personnel and external business relationships. Annual reviews of those security policies are performed. Employment agreements that incorporate provisions and/or terms for adherence to established information governance and security policies must be signed by newly hired or on-boarded workforce personnel (e.g., full or part-time; employee or contingent staff) prior to granting workforce personnel user; access to corporate facilities, resources, and assets.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Changes are managed through a change management process for all vendor supplied patches, configuration changes, or changes to our; organization's internally developed software. Upon request, we can; inform the customer (tenant) of policies and procedures and identified; weaknesses especially if customer (tenant) has some shared responsibility over implementation of control.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Vulnerability scans are performed on each server. Planisware monitors dashboards and reviews monthly reports. Web pages are served using the HTTPS protocol only. We can make the results of vulnerability scans available to the customers upon request.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Pro-active monitoring. System supervision, disaster recovery, and pro-active monitoring are all a part of Planisware Live. We monitor system up-time, performance, user adoption and we manage backups and most upgrades. Our logging and monitoribg framework allow isolation of an incident to each customer. We respond within our SLA's. Guranteed response time is 1 hour.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Planisware has put in place mechanisms to monitor and quantify the types, volumes and costs of information security incidents. We make security incident information available to affected customers through our support portal.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Price: £6.00 to £150.00 a user
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: We offer:; - Free trial : 2 weeks trial / Sandbox demo environment / Customer onboarding + livechat assistance

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jericho.mayor@planisware.com. Tell them what format you need. It will help if you say what assistive technology you use.