Dynistics

Active Dashboards

Active Dashboards empowers businesses to turn actionable insights into productivity and growth. The intuitive data visualisation software extracts and aggregates data from multiple platforms, presenting it through interactive dashboards, which provide both top line intelligence and the ability to drill down through layers of data.

Features

  • Easy to understand top-level dashboards showing key metrics
  • Advanced drill-drown functionality down through multiple levels of data
  • Access the source data from within the software
  • Triangulate data from multiple sources
  • Predictive analytics and benchmarking capabilities
  • Fully customisable with SQL, CSS and Javascript
  • Visual query builder enables non-technical users to build dashboards
  • Automated alerts provide notification of issues, achievements and performance
  • Access via a browser on any device
  • Google Maps Connector for easy to use geomapping functionality

Benefits

  • Make faster, better-informed business decisions to drive revenue growth
  • Find and trust one source of the truth
  • Measure and maximise employee productivity
  • Promote a company-wide culture of accountability
  • Highlight areas for concern with time to intervene effectively
  • Reduce reliance on IT for reports, decreasing the bottleneck
  • Balance data availability and data security with governable permissions
  • Reduce overheads / resource spent on data-entry and report writing
  • Improve operational efficiency
  • Identify trends and patterns in performance

Pricing

£20000 per instance

  • Education pricing available

Service documents

G-Cloud 10

205512583456529

Dynistics

Robert Dagge

08006120892

robert.dagge@dynistics.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints There are no known constraints on the software. A technical review is carried out prior to the start of a project to confirm that the buyer's own server or hardware does not provide any constraints.
System requirements
  • Software: Microsoft Windows Server 2008, 2012 or 2016
  • Hardware: Physical or Virtual server environments.
  • Security: Microsoft Active Directory Windows Authentication Layer
  • Microsoft .NET Framework: Version 4.6

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Initial response will be provided within 4 hours within working hours, which are 09:30-17:30 (UK time), Monday - Friday (excluding public holidays).
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard None or don’t know
How the web chat support is accessible The web chat is available on every page of the Dynistics website, displayed as a tab at the bottom of the browser. The tab is clearly titled "Let's chat" or "Leave a message" depending on whether an adviser is online and available to chat at that time.

This is a written text-only instant message function however a user can request a phone call with an adviser. Using the zoom function on a browser the text size can be increased by 200% and the chat function will still be functional.

The purpose of each link can be determined from the link text alone and advisers are trained to provide clear instructions when user input is required.
Web chat accessibility testing No web chat testing has been carried out with assistive technology users.
Onsite support Yes, at extra cost
Support levels There are three major support levels.

Level 1 is standard support offered to all of our clients. This is included within our contract cost and usage levels are not tracked or limited. This support level covers queries from users who wish to know how to maximise the use of the product and basic troubleshooting. Level 1 support can be accessed via email, web chat or phone call.

Level 2 support deals with technical issues that require on site support by one of our Dynistics Consultants.
Level 3 is the top level of support where technical issues have been escalated to developer-led support.

Both levels 2 and 3 are billed by time and materials, at a rate of £1000 per day. However, if the technical issue lies with the Dynistics software rather than the user's hardware/software/configurations, the user is not charged for this service.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Each contract commences with a two day training course hosted at Dynistics Technical Office. Typically two report writers or technical staff from the new client will attend this and will come away with an extensive training manual and hands-on experience of designing a number of different dashboards.

In addition to the developer training course, an Implementation Consultant will come to site so assist in installation and initial builds. Clients have the opportunity to book in further consultancy if required for project scoping or develop the dashboards further.

All clients have access to an online portal, providing a number of downloadable pdf user guides and access to a community portal, where other users can post tips or raise questions to be discussed.

We are also in the process of developing a Basis SQL course, so that non-technical users with little or know SQL writing experience can learn the basics to expand their design abilities.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Because Active Dashboards sits within a company's infrastructure, Dynistics do not hold any of the data displayed within the product. All the data will already be stored somewhere on the client's servers, wherever the source data is extracted from.

However, if copies of particular data mashups carried out by Active Dashboards are required, all dashboard items can be manually downloaded as Excel or CSV files. Snapshots of graphs and charts can also be downloaded as .png files, PDFs, Word or PowerPoint documents.
End-of-contract process The contract provides a specified number of concurrent licences to access the product for the time period stated in the contract. It also includes Level 1 support and designer licences.

If a contract is cancelled/not renewed the licence will expire, and the user's login credentials will no longer provide access to the software. There would be no further contractual obligations.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Optimisation for the device characteristics is made to provide a better user experience to access features.

The mobile Dashboard design is more compact than the Dashboard design output for non-mobile devices where large screens are expected. As a result some functions are in different locations, making them easier to operate on smaller devices.

The multi-select control for drop-down menus has been enhanced for mobile users. The (Select All) option is retained but is shown as Select all and expanding upon this a Deselect all option has been added for mobile users.
Accessibility standards None or don’t know
Description of accessibility Because Active Dashboards is a bespoke product, built differently by each user, a significant level of responsibility is placed on the user to determine accessibility. However, we have ensured that:

All non-text content can have text labels attached to it.
Text can be resized according to requirements.
The flashing features cannot be programmed to flashes more than three times in any one second period.
The designer programme is mostly text based and provides alternative wording for any non-text or colour indications.
Accessibility testing This would be carried out by users rather than Dynistics.
API No
Customisation available Yes
Description of customisation Each client will have a number of designer licenses, which designated users can use to build their dashboards and customise the product. This is done through property selection and can be enhanced with SQL code.

Users can design as many dashboards as they like, dictating the data that is fed into the dashboards, customising what items are displayed, what type of graphs or charts are used and the colour and style of both the overall design and the individual items.

Additional customisation, such as animation, can be carried out with web technology javascript and CSS.

Basic customisation can be carried out by any user with a designer licence using the drag and drop visual query builder, however SQL knowledge substantially widens the customisation possibilities.

Scaling

Scaling
Independence of resources In terms of the product, each client is a single instance/applications and would therefore never have an impact on any other client. The product sits on the clients' own server so there is no bandwidth competition.

In terms of the service, Dynistics has formed strategic alliances with partners with whom we can reach out to in both the UK and internationally. These partners have been trained to support the software and provide an equivalent service.

Analytics

Analytics
Service usage metrics Yes
Metrics types Usage logs are provided, documenting when users have logged into the software and the activity during each session.
Reporting types Real-time dashboards

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Supplier-defined controls
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Other
Other data at rest protection approach We do not retain any of our clients' data, Active Dashboards is an on-premise solution so we do not have any control over the data at rest. Data is protected by user's infrastructure.
Data sanitisation process No
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach The data displayed on users dashboards can be exported in the following formats:
Excel
CSV
PNG
PowerPoint (snapshots)
Word (snapshots)
PDF (snapshots)

Original source data cannot be exported as a whole, only the data that is displayed on a dashboard.
Data export formats
  • CSV
  • Other
Other data export formats
  • Excel
  • Word
  • PowerPoint
  • PDF
  • PNG
Data import formats
  • CSV
  • Other
Other data import formats A data warehousing tool-set extracts data from existing data sources

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks IPsec or TLS VPN gateway
Data protection within supplier network IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability EULA
Approach to resilience N/A
Outage reporting Monitoring is not in-built to the product but is achievable via log shipping using with third party monitoring of product audited events or of the Platform logs eg web server.

Third parties can also monitor web site using ping detection.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels Username / Password access is used with group management, potentially tied to other security directories controlling access to key functions.
Access restriction testing frequency Less than once a year
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach All information is treated as confidential and controlled to restrict access to key Groups as necessary, including, establishing this as part of contracts and/or Non-disclosure Agreements.
Information security policies and processes In line with ICO's policy for the General Data Protection Regulation the following process is in place for information security.

Alerts via self identification and/or random audits carried out by team leaders and line managers.

Any incident would then be escalated to one of two dedicated data officers, who would then escalate to the Managing Director, who's responsibility it is to notify the ICO within the legally required time frame (72 hours). If further legal action is required, the board is the top level escalation point.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach We use an internal change management system to control releases and changes made to each release/patch.

Each product released is version controlled and assigned a unique product version number with documentation detailing all changes.

Each change is logged with a unique Id and associated with a product version/patch.

This allows us to track product release version back to the changes made. Archiving and versioning code file changes allows us to track the exact code changed line by line.

We adopt best practice when considering changes and deploying new product versions. We prefer proven technologies from best of breed third parties.
Vulnerability management type Undisclosed
Vulnerability management approach When issues are identified we actively manage the issue through a Ticketing system to assess through Support/development stream the required actions to assess the outcome needed based on severity which can include the Patching / Re-issuance of a new product version withdrawing an old legacy version.
Protective monitoring type Supplier-defined controls
Protective monitoring approach The product is deployed into organisation premises and can be configured for logging. With additional facilities including monitoring potential compromise may be found.

We do not directly monitor our product as it is with the client organisation and they will have the responsibility. For product issue we look to address issues quickly.
Incident management type Undisclosed
Incident management approach Incidents are reported to support and/or line managers and acted upon accordingly and reported upwards in a form suitable to the incident (email, telephone).

We use a blended approach between ITIL and ITSM as a framework.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks New NHS Network (N3)

Pricing

Pricing
Price £20000 per instance
Discount for educational organisations Yes
Free trial available No

Documents

Documents
Pricing document View uploaded document
Terms and conditions document View uploaded document
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