Software Box Limited (SBL)

SBL Cloud Readiness Discovery Workshop

Maintaining GCS (Government Classification Scheme) compliant access to sensitive information in the cloud, requires regular reminders to staff and managers of their obligations. SBL’s bespoke ‘Security Training in the Cloud’ portfolio developed by our Information Assurance Consultants, helps minimise risk exposure and aids migration from GPMS (Government Protective Marking Scheme).

Features

  • Bespoke training portfolio designed by Information Assurance (IA) specialists.
  • PSN/RLI connected facility in which solutions can be hosted.
  • Can involve information with security levels of Official /Official Sensitive.
  • SV/DV cleared technicians can deploy services.
  • Advice beginning at small cloud migrations to full cloud infrastructures.
  • Consultancy on current network and infrastructure to ensure cloud readiness.
  • Offerings from managed to self-managed services for varied capability levels.
  • Knowledge transfers to include a range technical expertise levels.
  • Focus for training can include security, cost efficiency and optimisation.
  • ISO 9001, ISO 14001, ISO 27001 and BS OSHAS18001 accredited.

Benefits

  • Ensure continued GCS (Government Classification Scheme) Compliance.
  • Migrate users from GPMS (Government Protective Marking Scheme) to GCS.
  • Accredited to most secure tier of IL3 protection.
  • Provides independence from consultancy in a Cloud-First environment.
  • Reduce downtime with short manageable projects.
  • Market leaders in cloud technology for transferring knowledge.
  • Low ongoing maintenance costs after initial cloud migrations.
  • Optimise infrastructure and reduce datacentre storage burdens through cloud migration.
  • Vast experience in cloud solutions, with in-house information assurance specialists.
  • High-availability solutions for minimal downtime.

Pricing

£2250 per unit

  • Education pricing available

Service documents

G-Cloud 10

204782047167835

Software Box Limited (SBL)

Danielle Connor

01347 812100

tenders@softbox.co.uk

Planning

Planning
Planning service Yes
How the planning service works SBL's Cloud Specialists will arrange to scope the current infrastructure for compatibility with the implementation of the service required. Scoping sessions can be carried out on the customer site or through call, dependent on the customers preferences. Running concurrent to the technical feasibility assessments, the Account Manager will establish the desired outcomes of the proposed services, and compare this to the business objectives of the customer. Utilising this information, a planning consultancy workshop will take place. An implementation plan will be designed, inclusive of the aims of the relevant stakeholders and the Technical Specialists knowledge of the infrastructure. This will be presented to the customer for review and approval. This will be refined where necessary, and implemented upon acceptance. Throughout implementation, Cloud Consultants will be available to offer advice at any stage and will provide full knowledge transfers following the new services.
Planning service works with specific services No

Training

Training
Training service provided Yes
How the training service works SBL provide a range of training solutions across cloud technologies to deliver a broad selection of outcomes at all levels of an organisation. This can range from single day workshops to bespoke transformation consultancy. If required, SBL will deliver training and consultancy to a manufacturer/vendor/industry accredited qualification scheme e.g. CISSP, MCP, VCP, AWS, Cloud Migration.

All training will be delivered in a format that meets the organisation's requirements, either in SBL's in-house, designated training facility, or at the customer's chosen location. Following training, a detailed training record will be provided. Training can either be structured around specific technologies, vendors/manufacturers or to address practical need.

In addition to this, SBL can utilise our dedicated training platform to provide real time evaluation of ability, using a test environment that replicates the organisations infrastructure and estate. This will provide the organisation with hands on practical experience without posing a risk to any live system.
Training is tied to specific services No

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works Following the planning phase and sign off of the implementation plan, SBL will work with the authority to establish key milestones, KPIs and deliverables, which will govern the lifecycle of the migration. This engagement will be led by suitably qualified project managers (PRINCE2), technical and security (SC/DV) staff, where required. Throughout the migration/setup, review meetings will be held as required to ensure the continued success and progress of the project.

Prior to any work commencing, clear back up strategies will be put in place in the event of system downtime. These procedures will follow industry and best practice advice/legislation.

Upon completion of the implementation/migration an agreed, detailed and thorough user acceptance test will be carried out. Once this has been formally accepted, the setup/migration will be complete. Should any issues arise, SBL will work with the authority to rectify these in the most cost and time effective way possible.
Setup or migration service is for specific cloud services No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works SBL will start by conducting a bench marking exercise to establish the objectives they would like to achieve and any associated metrics, or success criteria. A review of the service to be tested will then be carried out to ensure that these criteria can be evaluated in the most appropriate and effective way. Consequently, a thorough testing methodology will be produced and presented for review.

Following acceptance of the methodology, SBL will carry out the agreed tests in the proposed manner. A detailed report will be produced following the conclusion of the testing/assurance phase. This will include actionable recommendations should the service not have achieved the desired result. The report will be drafted by a technical expert in the relevant field with a suitable level of expertise in report writing.

The report will be reviewed by SBL and the Authority to put together a detailed action plan to ensure that the service/solution will deliver the desired objectives. As part of this review, SBL will carry out vendor independent assessments to ensure that the technology is technically compliant and cost effective.

Security testing

Security testing
Security services Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
Certified security testers Yes
Security testing certifications
  • CHECK
  • CREST
  • Tigerscheme

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works SBL will support organisations cloud hosting and software services with dedicated and qualified technical staff. SBL will work with organisations to get a detailed understanding of the support requirement and environment in which this must operate. We will also acquire a thorough understanding of the solution to be supported with a focus upon identifying what is business critical.

SBL can also provide consultancy surrounding business continuity or disaster recovery objectives. This will ensure that critical infrastructure and operations can continue to function in the event of service/software failure.

Service scope

Service scope
Service constraints There are no foreseeable constraints to this service.

User support

User support
Email or online ticketing support Yes, at extra cost
Support response times The SBL helpdesk acknowledges all tickets within fifteen minutes. Response times vary between 2 hours to 72 hours, depending on the severity level of the incident.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Yes, at an extra cost
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard None or don’t know
How the web chat support is accessible This functionality for web chat is currently in design, therefore, we are unable to describe accessibility at this stage. However, we will work with any customers that require this function to meet accessibility requirements.
Web chat accessibility testing This functionality for web chat is currently in design, therefore, we are unable to describe web testing that has been done. However, we will work with customers to test the web chat function to their standards.
Support levels Included as standard will be the following:
SBL helpdesk (non-technical, working hours)
24/7 reporting portal
Account management
Purchasing
Customer Service.

In addition to the above, SBL can provide:
SBL Technical helpdesk
24/7 technical support
Additional technical or cloud resources

The costs for these are calculated on a case by case basis dependent on the requirement. Each customer utilising these services will receive a dedicated technical account manager or support engineer.

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold A broad portfolio of organisations.

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Pricing

Pricing
Price £2250 per unit
Discount for educational organisations Yes

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Terms and conditions document View uploaded document
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