Itelligence Business Solutions (UK) Limited

Itelligence - SAP Business ByDesign

Manage your entire business with a single cloud ERP solution – SAP Business ByDesign. Ideally suited for upper mid-market companies and subsidiaries of large corporations, this complete and integrated SaaS suite supports financials, human resources, sales, procurement, customer service, supply chain management, and more.


  • Built in Analytics with Corporate and KPI generation
  • Intercompany Trading
  • 36 Business Processes from Finance to HR
  • Web Services for Integration
  • OCR capabilities for Purchase Invoices
  • Available in over 119 countries
  • Multi Currency and Multi Lingual
  • Full Cloud solution with Disaster recovery and upgrades
  • Fully Auditable with tracking of every transaction
  • Document Flow plotting the link between all associated transactions


  • Utilise self service tools for key adaptions in ByD
  • Map business processes into SAP ByD to determine solution fit
  • Detailed solution design prior to realisation of the cloud solution
  • Provides customised enhancements and integrations outside standard scope
  • Rapid implementation
  • SAP managed cloud implementation, solution configured to fit business needs
  • Business Task Management
  • Multiple Apps available


£11 per user per month

Service documents


G-Cloud 11

Service ID

2 0 3 7 8 1 6 5 2 4 1 3 2 6 6


Itelligence Business Solutions (UK) Limited

Philip Newman


Service scope

Service scope
Software add-on or extension No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints Planned maintenance is arranged in advance with customers that share the cloud service and deployed into a test environment first. There is also an option to go private where planned maintenance is subject to an individual cloud deployment.
System requirements
  • Browser Agnostic
  • Bandwidth minimum requirement

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Via email 24/7
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels Maintenance support and system issues are supported by SAP direct, application support is provided via Itelligence.

Maintenance support is provided as part of the subscription cost and therefore at not extra charge.

24/7 for priority 1 and 2 issues. Non Business Critical support is from 8am to 6pm local time.
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started The SAP Business ByDesign solution provides you with abundant online help as well as access to the SAP Business ByDesign community.

Guided learning content for typical user tasks within the system is available in e-learning format in the Learning Centre, and contextual help is available in the Help Centre.

Each user can access the Learning Centre through the Self-Services view in the Home work centre, or through the Help Centre on every screen.

The Learning Centre offers self-paced material for tasks and business processes that you want to learn.

The solution guides you through the learning activities that are appropriate for your areas of responsibility.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction There are data download facilities to extract the data.
End-of-contract process When the contract end's the customer can either renew or revoke their licences and stop subscribing to the service at no additional cost.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Mobile service is either used via dedicated apps or the full application through a web browser.
Service interface No
What users can and can't do using the API Our 255 Web Service APIs enable the integration of on-premise, cloud-based, and third-party solutions with SAP Business ByDesign.

With the pre-built web services, users can leverage these to connect to 3rd party applications without the need for additional software. API's can be adapted through the download of a WSDL file. Changing these are subject to authorisation.
API documentation Yes
API documentation formats HTML
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Customers can customise on various levels:

Personalise - Role driven changes where users can adapt their own screens to meet their needs.
Admin adaption - Field additions and changes can be made to extend the functionality of the system.
Development - A software development kit is available to extend further.


Independence of resources Server infrastructure inherited from proven SAP NetWeaver architecture and Cache infrastructure (Application server global and program local ones) minimises load on central components (esp. the database). Application web servers are added automatically if the load becomes compromised. We have a full security and infrastructure guide on this subject.


Service usage metrics Yes
Metrics types The average availability of the productive system for the previous twelve months is displayed in an embedded report. You can ensure the availability of the system is in accordance with the availability percentage as defined in the service level agreement of your contract.

You can view the data in chart or table format.

Usage metrics are also supplied via delivered reports from our service support centre.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request


Supplier type Reseller providing extra features and support
Organisation whose services are being resold SAP

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • European Economic Area (EEA)
  • Other locations
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach In-house
Protecting data at rest Physical access control, complying with CSA CCM v3.0
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach There are a number of methods for data extraction. The most common is that ByDesign offer's links direct into Excel and data can be transferred into there via standard reports or via data sources.
Data export formats
  • CSV
  • Other
Other data export formats
  • XML
  • XLSX
Data import formats
  • CSV
  • Other
Other data import formats
  • XLSX
  • XML
  • CSV
  • TXT

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability 99.5% System Availability percentage during each Month
for productive versions.
Approach to resilience Data Centre information can be found at
Outage reporting SAP data centres maintain multiple connections to several power companies, making a complete power outage highly unlikely. Even if the local power grid were to fail, the data centres supporting your SAP Cloud solution have an uninterruptible power supply for short-term outages, and a diesel generator backup power supply for longer-term outages. Therefore, power interruptions or outages are unlikely to affect customer data or solution access.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels Network Filtering
Intrusion Prevention systems
Web application firewall
2-factor Auth
Network Admission control
Proxies and content filtering
Advanced threat management
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 PWC
ISO/IEC 27001 accreditation date 21/04/2015
What the ISO/IEC 27001 doesn’t cover This certificate is valid for the ISMS governing the operations of the SAP Business ByDesign cloud solution
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Assured by independent validation of assertion.

SAP employees and external users are informed about changes to security policies & standards via email campaigns and articles in the SAP Intranet. As part of the on-boarding process the employee’s role in Security at SAP is outlined as well. Furthermore, mandatory security awareness training's are being conducted on a regular basis. Due to laws & regulations a detailed list of all employees operating the customer systems cannot be provided.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach A formal change management process is in place and is regularly reviewed and approved. This process ensures that change requests are planned, tested, approved recorded, tracked, maintained and an impact analysis of the change is performed prior to implementation.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Vulnerability management focuses on identifying, assessing, and mitigating common known vulnerabilities and configuration issues that might represent a potential risk to the integrity and security of systems or services. The following services are part of the Vulnerability Management system.

Vulnerability Scanning
External Penetration Testing
Customer Performed Vulnerability Assessment.
Protective monitoring type Supplier-defined controls
Protective monitoring approach In SAP Cloud Business Applications an automated monitoring system and operations personnel ensure the system availability 24x7. Security relevant events are logged and retained for 180 days in a SIEM (Security Information and Event Management) system.
CCTV footage must be archived for at least 90 days (or maximum allowed by local law)
• Monitoring room to be staffed 7x24
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach SAP Cloud implements formal event reporting and follows escalation procedures if an information security incident occurs. Documented security incident response plans for the cloud solutions from SAP ensure that the best possible level of service quality and availability is achieved.
Security incidents are monitored and tracked by security specialists in cooperation with defined communication channels relating to customer until resolved. A Security Breach is a confirmed security incidents in which sensitive, protected, personally identifiable information (PII) or confidential data is: exposed, transmitted, copied, viewed, stolen or used by an individual or a group unauthorised to do so.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No


Price £11 per user per month
Discount for educational organisations No
Free trial available No

Service documents

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