Itelligence Business Solutions (UK) Limited

Itelligence - SAP Business ByDesign

Manage your entire business with a single cloud ERP solution – SAP Business ByDesign. Ideally suited for upper mid-market companies and subsidiaries of large corporations, this complete and integrated SaaS suite supports financials, human resources, sales, procurement, customer service, supply chain management, and more.

Features

  • Built in Analytics with Corporate and KPI generation
  • Intercompany Trading
  • 36 Business Processes from Finance to HR
  • Web Services for Integration
  • OCR capabilities for Purchase Invoices
  • Available in over 119 countries
  • Multi Currency and Multi Lingual
  • Full Cloud solution with Disaster recovery and upgrades
  • Fully Auditable with tracking of every transaction
  • Document Flow plotting the link between all associated transactions

Benefits

  • Utilise self service tools for key adaptions in ByD
  • Map business processes into SAP ByD to determine solution fit
  • Detailed solution design prior to realisation of the cloud solution
  • Provides customised enhancements and integrations outside standard scope
  • Rapid implementation
  • SAP managed cloud implementation, solution configured to fit business needs
  • Business Task Management
  • Multiple Apps available

Pricing

£11 per user per month

Service documents

Framework

G-Cloud 11

Service ID

2 0 3 7 8 1 6 5 2 4 1 3 2 6 6

Contact

Itelligence Business Solutions (UK) Limited

Philip Newman

07554555951

philip.newman@itelligencegroup.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints
Planned maintenance is arranged in advance with customers that share the cloud service and deployed into a test environment first. There is also an option to go private where planned maintenance is subject to an individual cloud deployment.
System requirements
  • Browser Agnostic
  • Bandwidth minimum requirement

User support

Email or online ticketing support
Email or online ticketing
Support response times
Via email 24/7
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Maintenance support and system issues are supported by SAP direct, application support is provided via Itelligence.

Maintenance support is provided as part of the subscription cost and therefore at not extra charge.

24/7 for priority 1 and 2 issues. Non Business Critical support is from 8am to 6pm local time.
Support available to third parties
No

Onboarding and offboarding

Getting started
The SAP Business ByDesign solution provides you with abundant online help as well as access to the SAP Business ByDesign community.

Guided learning content for typical user tasks within the system is available in e-learning format in the Learning Centre, and contextual help is available in the Help Centre.

Each user can access the Learning Centre through the Self-Services view in the Home work centre, or through the Help Centre on every screen.

The Learning Centre offers self-paced material for tasks and business processes that you want to learn.

The solution guides you through the learning activities that are appropriate for your areas of responsibility.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
There are data download facilities to extract the data.
End-of-contract process
When the contract end's the customer can either renew or revoke their licences and stop subscribing to the service at no additional cost.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Mobile service is either used via dedicated apps or the full application through a web browser.
Service interface
No
API
Yes
What users can and can't do using the API
Our 255 Web Service APIs enable the integration of on-premise, cloud-based, and third-party solutions with SAP Business ByDesign.

With the pre-built web services, users can leverage these to connect to 3rd party applications without the need for additional software. API's can be adapted through the download of a WSDL file. Changing these are subject to authorisation.
API documentation
Yes
API documentation formats
HTML
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Customers can customise on various levels:

Personalise - Role driven changes where users can adapt their own screens to meet their needs.
Admin adaption - Field additions and changes can be made to extend the functionality of the system.
Development - A software development kit is available to extend further.

Scaling

Independence of resources
Server infrastructure inherited from proven SAP NetWeaver architecture and Cache infrastructure (Application server global and program local ones) minimises load on central components (esp. the database). Application web servers are added automatically if the load becomes compromised. We have a full security and infrastructure guide on this subject.

Analytics

Service usage metrics
Yes
Metrics types
The average availability of the productive system for the previous twelve months is displayed in an embedded report. You can ensure the availability of the system is in accordance with the availability percentage as defined in the service level agreement of your contract.

You can view the data in chart or table format.

Usage metrics are also supplied via delivered reports from our service support centre.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
SAP

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • European Economic Area (EEA)
  • Other locations
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
In-house
Protecting data at rest
Physical access control, complying with CSA CCM v3.0
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
There are a number of methods for data extraction. The most common is that ByDesign offer's links direct into Excel and data can be transferred into there via standard reports or via data sources.
Data export formats
  • CSV
  • Other
Other data export formats
  • XML
  • XLSX
Data import formats
  • CSV
  • Other
Other data import formats
  • XLSX
  • XML
  • CSV
  • TXT

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
99.5% System Availability percentage during each Month
for productive versions.
Approach to resilience
Data Centre information can be found at http://www.sapdatacenter.com/
Outage reporting
SAP data centres maintain multiple connections to several power companies, making a complete power outage highly unlikely. Even if the local power grid were to fail, the data centres supporting your SAP Cloud solution have an uninterruptible power supply for short-term outages, and a diesel generator backup power supply for longer-term outages. Therefore, power interruptions or outages are unlikely to affect customer data or solution access.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels
Network Filtering
Intrusion Prevention systems
Web application firewall
2-factor Auth
Network Admission control
Proxies and content filtering
Advanced threat management
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
PWC
ISO/IEC 27001 accreditation date
21/04/2015
What the ISO/IEC 27001 doesn’t cover
This certificate is valid for the ISMS governing the operations of the SAP Business ByDesign cloud solution
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Assured by independent validation of assertion.

SAP employees and external users are informed about changes to security policies & standards via email campaigns and articles in the SAP Intranet. As part of the on-boarding process the employee’s role in Security at SAP is outlined as well. Furthermore, mandatory security awareness training's are being conducted on a regular basis. Due to laws & regulations a detailed list of all employees operating the customer systems cannot be provided.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
A formal change management process is in place and is regularly reviewed and approved. This process ensures that change requests are planned, tested, approved recorded, tracked, maintained and an impact analysis of the change is performed prior to implementation.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Vulnerability management focuses on identifying, assessing, and mitigating common known vulnerabilities and configuration issues that might represent a potential risk to the integrity and security of systems or services. The following services are part of the Vulnerability Management system.

Vulnerability Scanning
External Penetration Testing
Customer Performed Vulnerability Assessment.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
In SAP Cloud Business Applications an automated monitoring system and operations personnel ensure the system availability 24x7. Security relevant events are logged and retained for 180 days in a SIEM (Security Information and Event Management) system.
CCTV footage must be archived for at least 90 days (or maximum allowed by local law)
• Monitoring room to be staffed 7x24
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
SAP Cloud implements formal event reporting and follows escalation procedures if an information security incident occurs. Documented security incident response plans for the cloud solutions from SAP ensure that the best possible level of service quality and availability is achieved.
Security incidents are monitored and tracked by security specialists in cooperation with defined communication channels relating to customer until resolved. A Security Breach is a confirmed security incidents in which sensitive, protected, personally identifiable information (PII) or confidential data is: exposed, transmitted, copied, viewed, stolen or used by an individual or a group unauthorised to do so.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Pricing

Price
£11 per user per month
Discount for educational organisations
No
Free trial available
No

Service documents

Return to top ↑