Qubic Group plc

Cloud Setup & Migration

Setup, Migration and PRINCE2 Project Management through dedicated resources identifying assets in-scope and workloads impacted, ensuring no impact to users. All aspects of GDPR and data security considered with specific resources available. Closing of the migration includes old legacy infrastructure retirement, disposing of assets and any contracts correctly terminated

Features

  • Discovery of locations, staff, assets, infrastructure, software and support contracts
  • Business Case including KPI's, cost, functionality, automation and improvement
  • User Adoption, internal communication, explanation, justification and employee buy-in
  • Migration by location, staff members, environment, applications and workloads
  • Retire and decommissioning, data centres, utilities, licensing, contracts
  • Recycle, re-use of building , assets, certified destruction of media
  • Review, KPI's, project, measure improvements and costs, measure satisfaction.
  • Single point of contact and responsibility
  • Single monthly bill
  • Ongoing improvement review

Benefits

  • Accurate identification avoids failures and poor delivery
  • Ensure that organisation's priorities are achieved and within budget
  • Ensures employees utilise functionality to improve the organisation efficiency
  • Avoids excessive downtime and minimises disruption of day- to-day working
  • Makes sure that organisations stay within agreed budget parameters
  • Avoids data and environment policy breaches
  • Identifies areas that need to be rectified or fine tuned
  • Simplifies the management and control of ICT environment
  • Reduces cost of transactions
  • Ensure that the organisation maximises ICT to achieve KPI's

Pricing

£110 a person an hour

  • Education pricing available

Service documents

Framework

G-Cloud 12

Service ID

2 0 3 0 0 1 7 6 1 8 3 2 7 9 5

Contact

Qubic Group plc Charlie Riddle
Telephone: 02086017000
Email: Charlie.Riddle@qubicgroup.com

Planning

Planning service
Yes
How the planning service works
Qubic Group offers consultancy services which include planning for the implementation:
Review of existing services;
Infrastructure review (including hardware, connectivity ;
Data mapping review;
GDPR consultation;
Cyber security review
Planning service works with specific services
Yes
Hosting or software services the planning service works with
  • Amazon Web Services (AWS)
  • Microsoft Azure
  • Citrix Application hosting
  • Public Cloud
  • Private Cloud
  • Hybrid Cloud
  • Mitel
  • URIM
  • Datto
  • VEEAM

Training

Training service provided
Yes
How the training service works
Training can be delivered through a variety of methods from on-site at customer locations to classroom based at either convenient local locations or at Qubic Groups St Albans office.

Training can also be delivered online through video or web based training.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Setup and migration is managed through PRINCE2 Project methodology with through dedicated resources identifying assets in-scope and workloads impacted with a maximum attention to ensuring no impact to users. After live date and completion of the migration the project will include old legacy infrastructure retirement, disposing of assets and any ensuring all contracts correctly terminated with legacy suppliers.
Setup or migration service is for specific cloud services
Yes
List of supported services
  • Amazon Web Services (AWS)
  • Microsoft Azure
  • Public Cloud
  • Private Cloud
  • Hybrid Cloud
  • Mitel Cloud

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Qubic Group constantly monitors the performance and behaviour of the infrastructure including all hardware, connectivity and software.

Qubic group uses monitoring tools and agents deployed against set parameters to report issues in the status of the service under monitoring.

These monitoring agents can be configured to specific requirements if necessary to meet specific customer requirements.

Performance data from the monitoring agents is stored for a period of 3 months but can be tailored to specific longer requirements if necessary subject to adequate planning and development.

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
Certified security testers
Yes
Security testing certifications
  • CREST
  • Tigerscheme
  • Cyber Scheme
  • Other
Other security testing certifications
CISSP - Certified Information Systems Security Professional

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
Post project management support can be provided by the following:

How:
NOC Monitoring (24/7), support 09:00-17:00 to 24/7.
NOC fix, helpdesk support, remote server support, On-site server support

Covering Services:
Monthly patches and updates, Antivirus, anti-spam monitoring and fix, system changes, user modifications, admin tasks
Hardware warranties and software license management

Software may include but is not limited to:
Windows, Linux, Citrix, Microsoft 365, Teams, VMware, Mitel, Storage Craft, Datto, Veeam.

Service scope

Service constraints
The set up and migration services that are provided are managed through the project management team.

If there are any constraints these will be discussed with the customer on initial project meetings.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Ticket response times depend on the severity of the incident being reported.  
Priority 0 - Major issues relating to severe system outages are responded to 1 hour and aimed resolution within 2 hours.
Priority 1 - Critical issues relating to severe system degradation responded to 2 hours and aimed resolution within 4 hours.
Priority 2 - Medium issues impacting an individual or single user preventing base functionality responded within 3 hours and aimed resolution within 6 hours
Priority 3 - Low issues impacting a single user responded within 4 hours and aimed resolution within 8 hours.
Further available at www.qubicgroup.com
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 A
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Support levels
The set up and migration services are provided and managed through the project management team.

During the project analysis and requirements gathering it will be confirmed the governance structure for the project and migration this will include how the project team will communicate, frequency of communication and all documentation relating to the project and migration

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
AWS, Microsoft Azure, Microsoft Teams, Citrix, Mitel, Datto, VEEAM, URIM

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Security Clearance (SC)

Pricing

Price
£110 a person an hour
Discount for educational organisations
Yes

Service documents