Qubic Group plc
Cloud Setup & Migration
Setup, Migration and PRINCE2 Project Management through dedicated resources identifying assets in-scope and workloads impacted, ensuring no impact to users. All aspects of GDPR and data security considered with specific resources available. Closing of the migration includes old legacy infrastructure retirement, disposing of assets and any contracts correctly terminated
Features
- Discovery of locations, staff, assets, infrastructure, software and support contracts
- Business Case including KPI's, cost, functionality, automation and improvement
- User Adoption, internal communication, explanation, justification and employee buy-in
- Migration by location, staff members, environment, applications and workloads
- Retire and decommissioning, data centres, utilities, licensing, contracts
- Recycle, re-use of building , assets, certified destruction of media
- Review, KPI's, project, measure improvements and costs, measure satisfaction.
- Single point of contact and responsibility
- Single monthly bill
- Ongoing improvement review
Benefits
- Accurate identification avoids failures and poor delivery
- Ensure that organisation's priorities are achieved and within budget
- Ensures employees utilise functionality to improve the organisation efficiency
- Avoids excessive downtime and minimises disruption of day- to-day working
- Makes sure that organisations stay within agreed budget parameters
- Avoids data and environment policy breaches
- Identifies areas that need to be rectified or fine tuned
- Simplifies the management and control of ICT environment
- Reduces cost of transactions
- Ensure that the organisation maximises ICT to achieve KPI's
Pricing
£110 a person an hour
- Education pricing available
Service documents
Framework
G-Cloud 12
Service ID
2 0 3 0 0 1 7 6 1 8 3 2 7 9 5
Contact
Qubic Group plc
Charlie Riddle
Telephone: 02086017000
Email: Charlie.Riddle@qubicgroup.com
Planning
- Planning service
- Yes
- How the planning service works
-
Qubic Group offers consultancy services which include planning for the implementation:
Review of existing services;
Infrastructure review (including hardware, connectivity ;
Data mapping review;
GDPR consultation;
Cyber security review - Planning service works with specific services
- Yes
- Hosting or software services the planning service works with
-
- Amazon Web Services (AWS)
- Microsoft Azure
- Citrix Application hosting
- Public Cloud
- Private Cloud
- Hybrid Cloud
- Mitel
- URIM
- Datto
- VEEAM
Training
- Training service provided
- Yes
- How the training service works
-
Training can be delivered through a variety of methods from on-site at customer locations to classroom based at either convenient local locations or at Qubic Groups St Albans office.
Training can also be delivered online through video or web based training. - Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- Setup and migration is managed through PRINCE2 Project methodology with through dedicated resources identifying assets in-scope and workloads impacted with a maximum attention to ensuring no impact to users. After live date and completion of the migration the project will include old legacy infrastructure retirement, disposing of assets and any ensuring all contracts correctly terminated with legacy suppliers.
- Setup or migration service is for specific cloud services
- Yes
- List of supported services
-
- Amazon Web Services (AWS)
- Microsoft Azure
- Public Cloud
- Private Cloud
- Hybrid Cloud
- Mitel Cloud
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
-
Qubic Group constantly monitors the performance and behaviour of the infrastructure including all hardware, connectivity and software.
Qubic group uses monitoring tools and agents deployed against set parameters to report issues in the status of the service under monitoring.
These monitoring agents can be configured to specific requirements if necessary to meet specific customer requirements.
Performance data from the monitoring agents is stored for a period of 3 months but can be tailored to specific longer requirements if necessary subject to adequate planning and development.
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security risk management
- Security design
- Cyber security consultancy
- Security testing
- Security incident management
- Security audit services
- Certified security testers
- Yes
- Security testing certifications
-
- CREST
- Tigerscheme
- Cyber Scheme
- Other
- Other security testing certifications
- CISSP - Certified Information Systems Security Professional
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Buyer hosting or software
- Hosting or software provided by your organisation
- Hosting or software provided by a third-party organisation
- How the support service works
-
Post project management support can be provided by the following:
How:
NOC Monitoring (24/7), support 09:00-17:00 to 24/7.
NOC fix, helpdesk support, remote server support, On-site server support
Covering Services:
Monthly patches and updates, Antivirus, anti-spam monitoring and fix, system changes, user modifications, admin tasks
Hardware warranties and software license management
Software may include but is not limited to:
Windows, Linux, Citrix, Microsoft 365, Teams, VMware, Mitel, Storage Craft, Datto, Veeam.
Service scope
- Service constraints
-
The set up and migration services that are provided are managed through the project management team.
If there are any constraints these will be discussed with the customer on initial project meetings.
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
Ticket response times depend on the severity of the incident being reported.
Priority 0 - Major issues relating to severe system outages are responded to 1 hour and aimed resolution within 2 hours.
Priority 1 - Critical issues relating to severe system degradation responded to 2 hours and aimed resolution within 4 hours.
Priority 2 - Medium issues impacting an individual or single user preventing base functionality responded within 3 hours and aimed resolution within 6 hours
Priority 3 - Low issues impacting a single user responded within 4 hours and aimed resolution within 8 hours.
Further available at www.qubicgroup.com - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 A
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- No
- Support levels
-
The set up and migration services are provided and managed through the project management team.
During the project analysis and requirements gathering it will be confirmed the governance structure for the project and migration this will include how the project team will communicate, frequency of communication and all documentation relating to the project and migration
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- AWS, Microsoft Azure, Microsoft Teams, Citrix, Mitel, Datto, VEEAM, URIM
Staff security
- Staff security clearance
- Conforms to BS7858:2012
- Government security clearance
- Up to Security Clearance (SC)
Pricing
- Price
- £110 a person an hour
- Discount for educational organisations
- Yes