Novacare provides a workforce management 'Software as a Service' to deliver vacancy management, recruitment, employee planning and development to UK social care standards.
Real time data dashboards deliver information from all stages of the employment and delivery processes at local, regional and national levels providing process and people management insights.
- 'Vacancy Management' to consolidate multi-channel care recruitment
- 'Recruit' to capture quality team members
- 'HR' to enhance workforce engagement, development and management
- 'Service User' to ensure correct and appropriate provision
- 'Rota Management' to automate best in class service delivery
- 'Information Dashboard' to measure and assess performance
- Best of class workforce management
- Rapid workforce planning and deployment
- Social care standards compliance
- Speed of recruitment to service delivery
- Data based decision making at every process stage
- Recruitment and retention as a competitive advantage
- Secure document capture and storage
- Automation of workforce management processes
- Instantly scaleable system
- One stop shop for off the shelf solution
£300 to £500 per unit per month
- Free trial available
New Healthcare Solutions Ltd
|Software add-on or extension||No|
|Cloud deployment model||Public cloud|
Standards based configurations available.
Occasional planned maintenance.
|System requirements||Novacare software licence|
|Email or online ticketing support||Email or online ticketing|
|Support response times||
Support service type dependant.
- Standard office hours
- Extended office hours
- Bespoke service
|User can manage status and priority of support tickets||No|
|Phone support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support||No|
|Onsite support||Yes, at extra cost|
Standard support packages:
- Standard office hours (part of standard service)
- Extended office hours
- Bespoke service
Service provision starts with technical account manager.
|Support available to third parties||Yes|
Onboarding and offboarding
- Online and /or onsite training
- User guide
|End-of-contract data extraction||Export to CSV file or data SQL dump could be provided on request.|
|End-of-contract process||Contract close out process.|
Using the service
|Web browser interface||Yes|
|Application to install||No|
|Designed for use on mobile devices||Yes|
|Differences between the mobile and desktop service||Presentation only.|
|Description of customisation||
- Module selection
- Process structure (privileges)
- Identified customer superuser nominates privileges.
|Independence of resources||Platform is service scaleable.|
|Service usage metrics||Yes|
|Metrics types||Process and people performance metrics|
|Supplier type||Not a reseller|
|Staff security clearance||Conforms to BS7858:2012|
|Government security clearance||Up to Baseline Personnel Security Standard (BPSS)|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||United Kingdom|
|User control over data storage and processing locations||No|
|Datacentre security standards||Complies with a recognised standard (for example CSA CCM version 3.0)|
|Penetration testing frequency||At least every 6 months|
|Penetration testing approach||Another external penetration testing organisation|
|Protecting data at rest||
|Data sanitisation process||Yes|
|Data sanitisation type||Deleted data can’t be directly accessed|
|Equipment disposal approach||In-house destruction process|
Data importing and exporting
|Data export approach||
Through user interface CSV file or document files.
Request based support provided.
|Data export formats||CSV|
|Data import formats||CSV|
|Data protection between buyer and supplier networks||
|Data protection within supplier network||
Availability and resilience
|Guaranteed availability||SLA's are contract dependant.|
|Approach to resilience||Microsoft Azure services - detail available on request.|
|Outage reporting||Email alerts.|
Identity and authentication
|User authentication needed||Yes|
|Access restrictions in management interfaces and support channels||
- Password and user authentication
- User defined system privileges
|Access restriction testing frequency||At least every 6 months|
|Management access authentication||
Audit information for users
|Access to user activity audit information||Users have access to real-time audit information|
|How long user audit data is stored for||User-defined|
|Access to supplier activity audit information||Users contact the support team to get audit information|
|How long supplier audit data is stored for||At least 12 months|
|How long system logs are stored for||Less than 1 month|
Standards and certifications
|ISO/IEC 27001 certification||Yes|
|Who accredited the ISO/IEC 27001||British Assessment Bureau|
|ISO/IEC 27001 accreditation date||20/03/2017|
|What the ISO/IEC 27001 doesn’t cover||All covered|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Other security certifications||No|
|Named board-level person responsible for service security||Yes|
|Security governance certified||Yes|
|Security governance standards||ISO/IEC 27001|
|Information security policies and processes||Full range of security policies as required by ISO27001.|
|Configuration and change management standard||Supplier-defined controls|
|Configuration and change management approach||
Service tracking system.
Regular penetration testing.
|Vulnerability management type||Supplier-defined controls|
|Vulnerability management approach||
Threats are handled by third party supplier (Microsoft Azure).
In house security management.
|Protective monitoring type||Supplier-defined controls|
|Protective monitoring approach||Monitoring supplied by third party (Microsoft Azure).|
|Incident management type||Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402|
|Incident management approach||
Predefined processes as per ISO27001 standard.
Ticket and email based incident reporting.
|Approach to secure software development best practice||Conforms to a recognised standard, but self-assessed|
Public sector networks
|Connection to public sector networks||No|
|Price||£300 to £500 per unit per month|
|Discount for educational organisations||No|
|Free trial available||Yes|
|Description of free trial||
For local authority and multi site service provision.
Period limited. Requires active project management and delivery.