New Healthcare Solutions Ltd


Novacare provides a workforce management 'Software as a Service' to deliver vacancy management, recruitment, employee planning and development to UK social care standards.
Real time data dashboards deliver information from all stages of the employment and delivery processes at local, regional and national levels providing process and people management insights.


  • 'Vacancy Management' to consolidate multi-channel care recruitment
  • 'Recruit' to capture quality team members
  • 'HR' to enhance workforce engagement, development and management
  • 'Service User' to ensure correct and appropriate provision
  • 'Rota Management' to automate best in class service delivery
  • 'Information Dashboard' to measure and assess performance


  • Best of class workforce management
  • Rapid workforce planning and deployment
  • Social care standards compliance
  • Speed of recruitment to service delivery
  • Data based decision making at every process stage
  • Recruitment and retention as a competitive advantage
  • Secure document capture and storage
  • Automation of workforce management processes
  • Instantly scaleable system
  • One stop shop for off the shelf solution


£300 to £500 per unit per month

  • Free trial available

Service documents


G-Cloud 11

Service ID

2 0 2 3 4 0 9 6 4 6 0 3 5 6 6


New Healthcare Solutions Ltd

Stephen Wilson


Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints Standards based configurations available.
Occasional planned maintenance.
System requirements Novacare software licence

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Support service type dependant.
- Standard office hours
- Extended office hours
- Bespoke service
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Standard support packages:
- Standard office hours (part of standard service)
- Extended office hours
- Bespoke service
Service provision starts with technical account manager.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started - Online and /or onsite training
- User guide
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Export to CSV file or data SQL dump could be provided on request.
End-of-contract process Contract close out process.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Presentation only.
Service interface No
Customisation available Yes
Description of customisation What
- Module selection
- Branding
- Process structure (privileges)
- Identified customer superuser nominates privileges.


Independence of resources Platform is service scaleable.


Service usage metrics Yes
Metrics types Process and people performance metrics
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach Through user interface CSV file or document files.
Request based support provided.
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability SLA's are contract dependant.
Approach to resilience Microsoft Azure services - detail available on request.
Outage reporting Email alerts.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels - SSL
- Password and user authentication
- User defined system privileges
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for Less than 1 month

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 British Assessment Bureau
ISO/IEC 27001 accreditation date 20/03/2017
What the ISO/IEC 27001 doesn’t cover All covered
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Full range of security policies as required by ISO27001.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Service tracking system.
Unit testing.
Code reviews.
Regular penetration testing.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Threats are handled by third party supplier (Microsoft Azure).
In house security management.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Monitoring supplied by third party (Microsoft Azure).
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Predefined processes as per ISO27001 standard.
Ticket and email based incident reporting.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No


Price £300 to £500 per unit per month
Discount for educational organisations No
Free trial available Yes
Description of free trial For local authority and multi site service provision.
Period limited. Requires active project management and delivery.

Service documents

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