This G-Cloud 9 service is no longer available to buy.

The G-Cloud 9 framework expired on Monday 1 October 2018. Any existing contracts with Datapipe are still valid.
Datapipe

Cloud Managed Service

Datapipe’s 24x7 Cloud Managed Services gives public sector organisations access to a range of scalable and cost-efficient public and private cloud infrastructure with a highly secure management overlay. Datapipe’s multi cloud managed services typically span server, storage, database and network with onboarding, security and backup delivered as standard.

Features

  • Application-aware infrastructure management with 24x7x365 access to Datapipe’s specialists
  • Comprehensive all-inclusive managed service with no hidden costs or extras
  • Hybrid and multi-cloud capable, delivered as a single service
  • ITIL-based management; seamless handling of service Changes, Requests and Incidents
  • Responsive operational teams (<10 mins) empowered to deliver customer success
  • Operating system management, including patching and anti-virus
  • Strong support for database environments
  • Workload portability between virtual and cloud environments
  • Flexible UK-sovereign and non-sovereign managed service options
  • Smart-aligned to your application and workload profiles

Benefits

  • Continuous, unmetered access to technical specialists
  • Allow your resources to concentrate on adding business value
  • Quickly on-board and off-board instances as your requirements change
  • Deliver appropriate security levels on a per application/ workload basis
  • Integrate with other cloud & physical environments rapidly & securely
  • Manage and optimise costs to retain commercial control
  • Strengthen your access and authorisation capability

Pricing

£1 a virtual machine a month

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at <removed>@b8f7fe78-89c6-477f-8c3b-ab260b893258.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 9

Service ID

2 0 1 7 1 7 8 4 0 3 9 4 7 7 8

Contact

Datapipe <removed>
Telephone: <removed>
Email: <removed>@b8f7fe78-89c6-477f-8c3b-ab260b893258.com

Planning

Planning service
No

Training

Training service provided
No

Setup and migration

Setup or migration service available
No

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security testing service
No

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
Datapipe support the following hosting services:-
- Managed UKCloud Enterprise Compute Cloud
- Managed UKCloud Enterprise Compute Cloud for Oracle
- Managed AWS
- Managed Azure

Datapipe support the following software services:-
- Microsoft Office 365

Service scope

Service constraints
This service is limited to the standard support up to and including the operating system. Additional features may be included, either as part of the managed service or added at an additional cost.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Severity One incidents are responded to within 10 minutes of the incident being logged, 24 hours a day, 7 days a week. Incidents are logged either by phone, email or the automated monitoring of infrastructure and applications.

Full details of the service response targets for incidents, changes and requests can be found in the terms and conditions.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Support levels
Datapipe's support model is all-inclusive and untiered. We offer the same level of service to every Dataipe customer. Our core customer engagement principle is to be ‘Easy to Work With’. This culture is most visible in our Operations Centre, where specialist teams work closely together with a shared understanding of our customer’s drivers and their required outcomes.

This is achieved by the following alignment structure:
> Account Team (Lead): Our Planners and Thinkers
• This team is responsible for understanding and communicating the required customer outcomes to the rest of the Datapipe business and is accountable for maintaining the partnership between the customer and Datapipe.
> Service: Our Deliverers and Analysts
• This team is responsible for managing the delivery of customer outcomes that have been set during the discovery, analysis and design phases. The service team are responsible for ensuring the customer's sevice experience meets expectations throughout live service.
> Operations: Our Engineers and Explorers
• This team is responsible for maintaining and accelerating the delivery of our customer outcomes through deep technical specialisms combined with a thorough understanding of the customer's business.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Pricing

Price
£1 a virtual machine a month
Discount for educational organisations
No

Documents

Pricing document
Pricing document
Skills Framework for the Information Age rate card
Skills Framework for the Information Age rate card
Terms and conditions document
Terms and conditions document

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at <removed>@b8f7fe78-89c6-477f-8c3b-ab260b893258.com. Tell them what format you need. It will help if you say what assistive technology you use.