Cloud Managed Service
Datapipe’s 24x7 Cloud Managed Services gives public sector organisations access to a range of scalable and cost-efficient public and private cloud infrastructure with a highly secure management overlay. Datapipe’s multi cloud managed services typically span server, storage, database and network with onboarding, security and backup delivered as standard.
Features
- Application-aware infrastructure management with 24x7x365 access to Datapipe’s specialists
- Comprehensive all-inclusive managed service with no hidden costs or extras
- Hybrid and multi-cloud capable, delivered as a single service
- ITIL-based management; seamless handling of service Changes, Requests and Incidents
- Responsive operational teams (<10 mins) empowered to deliver customer success
- Operating system management, including patching and anti-virus
- Strong support for database environments
- Workload portability between virtual and cloud environments
- Flexible UK-sovereign and non-sovereign managed service options
- Smart-aligned to your application and workload profiles
Benefits
- Continuous, unmetered access to technical specialists
- Allow your resources to concentrate on adding business value
- Quickly on-board and off-board instances as your requirements change
- Deliver appropriate security levels on a per application/ workload basis
- Integrate with other cloud & physical environments rapidly & securely
- Manage and optimise costs to retain commercial control
- Strengthen your access and authorisation capability
Pricing
£1 a virtual machine a month
Service documents
Request an accessible format
Framework
G-Cloud 9
Service ID
2 0 1 7 1 7 8 4 0 3 9 4 7 7 8
Contact
Datapipe
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Planning
- Planning service
- No
Training
- Training service provided
- No
Setup and migration
- Setup or migration service available
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- No
Security testing
- Security testing service
- No
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Hosting or software provided by your organisation
- Hosting or software provided by a third-party organisation
- How the support service works
-
Datapipe support the following hosting services:-
- Managed UKCloud Enterprise Compute Cloud
- Managed UKCloud Enterprise Compute Cloud for Oracle
- Managed AWS
- Managed Azure
Datapipe support the following software services:-
- Microsoft Office 365
Service scope
- Service constraints
- This service is limited to the standard support up to and including the operating system. Additional features may be included, either as part of the managed service or added at an additional cost.
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
Severity One incidents are responded to within 10 minutes of the incident being logged, 24 hours a day, 7 days a week. Incidents are logged either by phone, email or the automated monitoring of infrastructure and applications.
Full details of the service response targets for incidents, changes and requests can be found in the terms and conditions. - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- No
- Support levels
-
Datapipe's support model is all-inclusive and untiered. We offer the same level of service to every Dataipe customer. Our core customer engagement principle is to be ‘Easy to Work With’. This culture is most visible in our Operations Centre, where specialist teams work closely together with a shared understanding of our customer’s drivers and their required outcomes.
This is achieved by the following alignment structure:
> Account Team (Lead): Our Planners and Thinkers
• This team is responsible for understanding and communicating the required customer outcomes to the rest of the Datapipe business and is accountable for maintaining the partnership between the customer and Datapipe.
> Service: Our Deliverers and Analysts
• This team is responsible for managing the delivery of customer outcomes that have been set during the discovery, analysis and design phases. The service team are responsible for ensuring the customer's sevice experience meets expectations throughout live service.
> Operations: Our Engineers and Explorers
• This team is responsible for maintaining and accelerating the delivery of our customer outcomes through deep technical specialisms combined with a thorough understanding of the customer's business.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2012
- Government security clearance
- Up to Baseline Personnel Security Standard (BPSS)
Pricing
- Price
- £1 a virtual machine a month
- Discount for educational organisations
- No
Documents
- Pricing document
- Pricing document
- Skills Framework for the Information Age rate card
- Skills Framework for the Information Age rate card
- Terms and conditions document
- Terms and conditions document