Mendel Verlag GmbH & Co. KG


Since the applicability of the new EU customs law the practitioner is to work with 4 legal bases. With Custleg you keep track of the new provisions: It provides various search options and an integration with the relevant articles of UCC-DA, UCC-TDA and UCC-IA assigned to those of the UCC.


  • Legal bases of the EU customs legislation in one platform.
  • Full consolidated topical texts with rapid update service.
  • Integrated version of UCC, UCC-DA, UCC-TDA and UCC-IA.
  • Interlinked legal texts and provisions.
  • Can be integrated with other services (single sign-on).
  • May complemented with further customs legislation.


  • Quick access to all relevant texts and provisions.
  • Instant overview of related provisions by integration of legal bases.
  • Rapid navigation through legal bases with power search.
  • Finding of keywords by specialised search functionality.
  • Responsive and thus also designed for display on mobile devices.
  • All menues and contents in English.


£8750 to £87500 per licence per year

  • Free trial available

Service documents


G-Cloud 11

Service ID

2 0 1 2 4 8 9 3 5 9 5 6 6 9 1


Mendel Verlag GmbH & Co. KG

Kolja Mendel


Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints No particular technical constraints because of web service. The licence arrangement however is for a concrete contracting authority or a concrete geopraphical area (United Kingdom) and thus correspodingly limits access to the service.
System requirements Web browser

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Answers are usually provided on the same or the next working day.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support No
Support levels Support levels are L1 to L3.
Regular support is contained in the licence fees.
Support is rendered by a support team consisting of both content and technical specialists.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started The site gives the necessary instructions for its use but generally is self-explanatory for the users.

For the contracting authority a 'train the trainers' training may be offered which might assist in answering questions from the users about the service.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction As the service is specifically set-up for the contracting authority, the user data for the service is clearly separated. The user data comprises basically the registration data, which thus may be deleted when the contract ends.
End-of-contract process When the contract ends the service is terminated and the user data may be deleted. This is included in the contract price. Additional services, if required, may be rendered against a fee.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service There are no differences apart from the responsive web design adjusting the content display to the actual size of the device.
Service interface No
Customisation available Yes
Description of customisation The appearance of the web sites may be adjusted to the look and feel of the internet presence of the contracting authority in whose name the service is rendered. The customisation is done by Mendel in alignment with the contracting authority.


Independence of resources The system is horizontally scalable and allows for multiple sessions at the same time.


Service usage metrics Yes
Metrics types Number of user registrations per month.
Number of requests made by the users.
Data of newly registered users.
Reporting types Regular reports


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations European Economic Area (EEA)
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest Physical access control, complying with another standard
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach The service is intended to look up specialised information on the web, so there is no need for data export as such. User data is maintained on HTML sites and thus can be correspondingly edited or stored.
Data export formats Other
Other data export formats HTML
Data import formats Other
Other data import formats HTML

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability The service is available at least at 99.5%. There have been no exemptions in the last years and thus no refund policy had to be established.
Approach to resilience The information is available on request.
Outage reporting E-mail alerts.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Not applicable.
Access restriction testing frequency At least once a year
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users receive audit information on a regular basis
How long user audit data is stored for Between 6 months and 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for Between 6 months and 12 months
How long system logs are stored for Between 6 months and 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach Supplier-defined policies and processes compliant to the delivery of foreign trade information and data services.
Information security policies and processes Supplier-defined policies and processes compliant to the delivery of foreign trade information and data services.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Supplier-defined approach and processes compliant to the delivery of foreign trade information and data.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Supplier-defined process compliant to the delivery of foreign trade information and data.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Supplier-defined processes compliant to the delivery of foreign trade information and data.
Incident management type Supplier-defined controls
Incident management approach Supplier-defined processes compliant to the delivery of foreign trade information and data.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No


Price £8750 to £87500 per licence per year
Discount for educational organisations No
Free trial available Yes
Description of free trial Buyers may be granted limited access to the solution.

Service documents

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