CTI Digital
User Research and User Experience
Our UX and User testing service is a complete offering including UX Design, User testing, evaluation and iterative improvements all run from our purpose built lab
Features
- Purpose built UX lab
- Eye tracking
- User recruitment
- Remote testing
- Specialist strategy team
- UX Lab technician
Benefits
- Reduced costs
- Test and improve
- Validate ideas
- Iterative development on feedback
- User driven service design
Pricing
£650 a person a day
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at tenders@ctidigital.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 12
Service ID
2 0 0 3 8 4 5 5 4 5 1 2 5 8 7
Contact
CTI Digital
Steve Gale
Telephone: 0161 713 2434
Email: tenders@ctidigital.com
Planning
- Planning service
- Yes
- How the planning service works
- Dedicated GDS experience planning team comprising Project Manager, Technical Lead and a Strategy Consultant at a minimum. Additional user researchers, designers and developers avalailbe as required.
- Planning service works with specific services
- No
Training
- Training service provided
- Yes
- How the training service works
- We are able to provide a range of training services for administrative users, development teams, marketing personal. This can be on site with you or at our training auditorium in Manchester. We have a number of set programmes, or can create a tailored programme to unique organisation needs, or for your specific application. Systems and process orientation is included in all of our services.
- Training is tied to specific services
- Yes
- Services the training service works with
-
- Google Analytics / Data Studio
- Drupal
- Umbraco
- Magento
- BigCommerce
- Shopify
Setup and migration
- Setup or migration service available
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- Our UX service enables the iterative design and testing for concepts, user journeys and goal validation and development before expensive production.
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Buyer hosting or software
- Hosting or software provided by your organisation
- Hosting or software provided by a third-party organisation
- How the support service works
- We are flexible in our approach to services delivery and are happy to discuss your unique service requirements. We are able to work with your existing provider, give advise to help you procure a new provider, or contract via CTI Digital.
Service scope
- Service constraints
- No
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Office hours service
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AA or EN 301 549
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
- Office hours support available as part of contracted services.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Staff screening not performed
- Government security clearance
- Up to Developed Vetting (DV)
Pricing
- Price
- £650 a person a day
- Discount for educational organisations
- Yes
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at tenders@ctidigital.com.
Tell them what format you need. It will help if you say what assistive technology you use.