CTI Digital

User Research and User Experience

Our UX and User testing service is a complete offering including UX Design, User testing, evaluation and iterative improvements all run from our purpose built lab

Features

  • Purpose built UX lab
  • Eye tracking
  • User recruitment
  • Remote testing
  • Specialist strategy team
  • UX Lab technician

Benefits

  • Reduced costs
  • Test and improve
  • Validate ideas
  • Iterative development on feedback
  • User driven service design

Pricing

£650 a person a day

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@ctidigital.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

2 0 0 3 8 4 5 5 4 5 1 2 5 8 7

Contact

CTI Digital Steve Gale
Telephone: 0161 713 2434
Email: tenders@ctidigital.com

Planning

Planning service
Yes
How the planning service works
Dedicated GDS experience planning team comprising Project Manager, Technical Lead and a Strategy Consultant at a minimum. Additional user researchers, designers and developers avalailbe as required.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
We are able to provide a range of training services for administrative users, development teams, marketing personal. This can be on site with you or at our training auditorium in Manchester. We have a number of set programmes, or can create a tailored programme to unique organisation needs, or for your specific application. Systems and process orientation is included in all of our services.
Training is tied to specific services
Yes
Services the training service works with
  • Google Analytics / Data Studio
  • Drupal
  • Umbraco
  • Magento
  • BigCommerce
  • Shopify

Setup and migration

Setup or migration service available
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Our UX service enables the iterative design and testing for concepts, user journeys and goal validation and development before expensive production.

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
We are flexible in our approach to services delivery and are happy to discuss your unique service requirements. We are able to work with your existing provider, give advise to help you procure a new provider, or contract via CTI Digital.

Service scope

Service constraints
No

User support

Email or online ticketing support
Email or online ticketing
Support response times
Office hours service
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
Office hours support available as part of contracted services.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
Up to Developed Vetting (DV)

Pricing

Price
£650 a person a day
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@ctidigital.com. Tell them what format you need. It will help if you say what assistive technology you use.