We are Forge Ltd

Forge Bluepoint

Forge Bluepoint is a visitor management solution (VMS) hosted on the military grade and highly secure cloud platform of Microsoft Windows Azure. It offers access control integration and innovative features to make the visitor experience seamless whilst empowering tenants, administrators and management to invite visitors their way.

Features

  • Cloud-Based
  • Remote Access
  • Multi-Tenant
  • Multi-Department
  • Real-time reporting
  • Access control integration
  • QR code identification
  • Self-check-in Kiosk
  • Calendar integration
  • Custom email invitations

Benefits

  • Better visitor experience through use of personalised email notifications
  • Quick processing of visitors
  • Automatic email notifications send to hosts when a visitor arrives
  • More cost effective through data trend analysis
  • Return on investment opportunities by lower overheads
  • Improved security with access control integration
  • GDPR compliant
  • Remote mustering in case of emergencies
  • Site settings can be configured down to the department level
  • Multi-lingual self-check-in kiosk support

Pricing

£1500 per licence per year

  • Education pricing available
  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

2 0 0 0 4 5 1 9 5 4 5 7 8 2 9

Contact

We are Forge Ltd

Forge - Paul Speariett

+44 (0)800 368 7727

sales@weareforge.io

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
REACH
Cloud deployment model
Private cloud
Service constraints
N/A
System requirements
  • 5mb/s down and upload would be a minimum requirement
  • Bluepoint works best on Google Chrome
  • Integration with access control requires server to have outbound internet

User support

Email or online ticketing support
Email or online ticketing
Support response times
We usually respond within 30 minutes and use the below SLA as guideline:

1(Mission critical, unable to login to BluePoint, cannot check visitors in) Response time: 1 hour
2 (A feature is not working as it should, but I am still able to do my job) Response time: 4 hours
3 (I’d like to add this feature into BluePoint) Response Time 8 hours

Support is provided Monday - Friday 8am - 6pm GMT
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Unfortunately our web chat is not accessible, we would recommend them to use a phone or send us an email.
Web chat accessibility testing
None
Onsite support
Yes, at extra cost
Support levels
2 support levels

Standard support comes with the product

Enhanced support is additional on-site support which comes at a cost of £500 p/day.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We provide on-site/online training depending on what the customer requires. There's a self help section as well where people can easily go to find answers to their questions.
Service documentation
Yes
Documentation formats
HTML
End-of-contract data extraction
.CSV download
End-of-contract process
End of contract, the users get de-registered and the accounts deleted for GDPR purposes

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Size of mobile experience is smaller
Service interface
Yes
Description of service interface
Bluepoint can be access through an online portal where users can create appointments to invite their visitors. It's a web-page where users are required to log-in before they can access the functionality.
Accessibility standards
None or don’t know
Description of accessibility
N/a
Accessibility testing
N/a
API
Yes
What users can and can't do using the API
Everything that can and can't be done with our API is described here: https://help.bluepoint.uk.com/article-categories/api/
API documentation
Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Bluepoint can be white-labelled to what the customer likes, logos, colours, fonts.

This can be included in to the costs if it's a requirement and will be provided by us.

We customise on behalf of the customer until we further develop our product to allow customers to do it themselves.

Scaling

Independence of resources
We have an automatic scaling mechanism that manages and scales depending on the demand.

Analytics

Service usage metrics
Yes
Metrics types
We can provide a large variety of metrics:
- Planned vs Unplanned appointments
- Total appointments vs cancellations vs no shows
- Total visitors per department/unit/tenant/host
- Total visitors checked-in per year/quarter/month/day/hour
- Total visitors checked-in per receptionist/kiosk
- Visitor's time spent on-site
- Real-time count of total visitors on-site
etc.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
European Economic Area (EEA)
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
Encryption of all physical media
Data sanitisation process
No
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Users can download data from within BluePoint if the have the rights to do so.
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Support SLA
Severity 1 (Mission critical, unable to login to BluePoint, cannot check visitors in) 2 (A feature is not working as it should, but I am still able to do my job) 3 (I’d like to add this feature into BluePoint)
Response Time respectively, 1 hour, 4 hours & 8 hours

Users are refunded depending on the severity and total time of outage if caused by fault of Digital Forge. No refund if out of our control.
Approach to resilience
Available on request
Outage reporting
Email alerts

Identity and authentication

User authentication needed
Yes
User authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
We have a federation tool within Bluepoint that allows each user to be restricted in what they can and can't do.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
N/a
Information security policies and processes
Available on request

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
N/a
Vulnerability management type
Undisclosed
Vulnerability management approach
N/a
Protective monitoring type
Undisclosed
Protective monitoring approach
N/a
Incident management type
Undisclosed
Incident management approach
N/a

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£1500 per licence per year
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Full service included in a free trial - 1 month

Service documents

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