We are Forge Ltd

Forge Bluepoint

Forge Bluepoint is a visitor management solution (VMS) hosted on the military grade and highly secure cloud platform of Microsoft Windows Azure. It offers access control integration and innovative features to make the visitor experience seamless whilst empowering tenants, administrators and management to invite visitors their way.

Features

  • Cloud-Based
  • Remote Access
  • Multi-Tenant
  • Multi-Department
  • Real-time reporting
  • Access control integration
  • QR code identification
  • Self-check-in Kiosk
  • Calendar integration
  • Custom email invitations

Benefits

  • Better visitor experience through use of personalised email notifications
  • Quick processing of visitors
  • Automatic email notifications send to hosts when a visitor arrives
  • More cost effective through data trend analysis
  • Return on investment opportunities by lower overheads
  • Improved security with access control integration
  • GDPR compliant
  • Remote mustering in case of emergencies
  • Site settings can be configured down to the department level
  • Multi-lingual self-check-in kiosk support

Pricing

£1500 per licence per year

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 11

200045195457829

We are Forge Ltd

Forge - Paul Speariett

+44 (0)800 368 7727

sales@weareforge.io

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to REACH
Cloud deployment model Private cloud
Service constraints N/A
System requirements
  • 5mb/s down and upload would be a minimum requirement
  • Bluepoint works best on Google Chrome
  • Integration with access control requires server to have outbound internet

User support

User support
Email or online ticketing support Email or online ticketing
Support response times We usually respond within 30 minutes and use the below SLA as guideline:

1(Mission critical, unable to login to BluePoint, cannot check visitors in) Response time: 1 hour
2 (A feature is not working as it should, but I am still able to do my job) Response time: 4 hours
3 (I’d like to add this feature into BluePoint) Response Time 8 hours

Support is provided Monday - Friday 8am - 6pm GMT
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard None or don’t know
How the web chat support is accessible Unfortunately our web chat is not accessible, we would recommend them to use a phone or send us an email.
Web chat accessibility testing None
Onsite support Yes, at extra cost
Support levels 2 support levels

Standard support comes with the product

Enhanced support is additional on-site support which comes at a cost of £500 p/day.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We provide on-site/online training depending on what the customer requires. There's a self help section as well where people can easily go to find answers to their questions.
Service documentation Yes
Documentation formats HTML
End-of-contract data extraction .CSV download
End-of-contract process End of contract, the users get de-registered and the accounts deleted for GDPR purposes

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Size of mobile experience is smaller
Service interface Yes
Description of service interface Bluepoint can be access through an online portal where users can create appointments to invite their visitors. It's a web-page where users are required to log-in before they can access the functionality.
Accessibility standards None or don’t know
Description of accessibility N/a
Accessibility testing N/a
API Yes
What users can and can't do using the API Everything that can and can't be done with our API is described here: https://help.bluepoint.uk.com/article-categories/api/
API documentation Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Bluepoint can be white-labelled to what the customer likes, logos, colours, fonts.

This can be included in to the costs if it's a requirement and will be provided by us.

We customise on behalf of the customer until we further develop our product to allow customers to do it themselves.

Scaling

Scaling
Independence of resources We have an automatic scaling mechanism that manages and scales depending on the demand.

Analytics

Analytics
Service usage metrics Yes
Metrics types We can provide a large variety of metrics:
- Planned vs Unplanned appointments
- Total appointments vs cancellations vs no shows
- Total visitors per department/unit/tenant/host
- Total visitors checked-in per year/quarter/month/day/hour
- Total visitors checked-in per receptionist/kiosk
- Visitor's time spent on-site
- Real-time count of total visitors on-site
etc.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations European Economic Area (EEA)
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest Encryption of all physical media
Data sanitisation process No
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Users can download data from within BluePoint if the have the rights to do so.
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability Support SLA
Severity 1 (Mission critical, unable to login to BluePoint, cannot check visitors in) 2 (A feature is not working as it should, but I am still able to do my job) 3 (I’d like to add this feature into BluePoint)
Response Time respectively, 1 hour, 4 hours & 8 hours

Users are refunded depending on the severity and total time of outage if caused by fault of Digital Forge. No refund if out of our control.
Approach to resilience Available on request
Outage reporting Email alerts

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels We have a federation tool within Bluepoint that allows each user to be restricted in what they can and can't do.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach N/a
Information security policies and processes Available on request

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach N/a
Vulnerability management type Undisclosed
Vulnerability management approach N/a
Protective monitoring type Undisclosed
Protective monitoring approach N/a
Incident management type Undisclosed
Incident management approach N/a

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £1500 per licence per year
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Full service included in a free trial - 1 month

Service documents

pdf document: Pricing document pdf document: Terms and conditions
Service documents
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