Ignite Consulting Limited

Digital Service Design

Organisations are radically changing the way they release incremental value whilst embedding an approach to continuous improvement. Ignite provides leadership and support to deliver end-to-end digital service design, focusing on customer need, effectiveness, and efficiency benefits. Our scalable, agile approach delivers digital channel shift, allied with operational and cultural change.

Features

  • Full leadership of the programme or training, advice and guidance
  • Initial discovery and prioritisation of in-scope service processes
  • Development of a programme roadmap
  • Establish rapid decision-making governance
  • Customer focus groups, research, personas and customer journey mapping
  • Blueprint for the service and capabilities required to deliver it
  • Provision of specialist technology, configuration, and business architecture services
  • Stakeholder engagement and communication planning
  • Applying an agile framework to delivery
  • Provision of resources to deliver an agile approach

Benefits

  • Customers and insight are at the heart of digital innovation
  • Services are optimised for efficiency and effectiveness, aligned to strategy
  • Continuous and incremental release of value
  • True partnership approach to delivery
  • Visible tracking and monitoring of benefit realisation
  • Skilled staff for future agile digital transformation
  • In-house capability to improve digital services
  • Change-ready to become a digital organisation
  • Engaged workforce in the change journey
  • Flexible governance model

Pricing

£350 to £2,000 a person a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@ignite.org.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

1 9 9 5 0 2 6 5 6 5 6 8 7 5 0

Contact

Ignite Consulting Limited Dave Mullin
Telephone: 0203 633 6730
Email: tenders@ignite.org.uk

Planning

Planning service
Yes
How the planning service works
We provide a tailored planning solution throughout the project/programme lifecycle. Our approach is fully customisable but would include aligning the customer vision and strategy to organisational objectives and establishing a target culture and organisational values. We will identify and assess the key inputs to the project/programme design; including existing and emerging policies, constraints, and opportunities; taking into account your organisational maturity and readiness. We will also inform our planning activities by using customer insight and intelligence to embed the customer voice into the project/programme, managing and seeking feedback from stakeholders. Our business case will assess and validate potential benefits, investments, and resourcing implications, developing a roadmap which identifies the sequencing and interdependencies of the project/programme. We will help with setting up appropriate governance structures and engage with your team to deliver the outcomes of the programme. During the planning process we can draw on our specialist expertise in strategy development, programme and project management, organisational change, communications, human resources, procurement, finance, service design and technology.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
One of Ignites core values is to ‘Develop Capability’. You can be assured that we will always support your team to become better equipped to deliver change and unlock performance. Our approach establishes where you are now and where your training needs are to achieve your goals. Whether your staff have little or lots of experience in the topic or environment, we strive to help them fulfil their potential, do the best work of their lives and continue to add value long after the end of the assignment. We create tailored training plans that are right for you.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
We work with you to clearly articulate and document the objectives and scope of this service to ensure that there is absolute clarity of understanding and deliverables. Progress towards achieving deliverables can be reported as regularly as you require.

Security testing

Security services
No

Ongoing support

Ongoing support service
No

Service scope

Service constraints
None

User support

Email or online ticketing support
Email or online ticketing
Support response times
SLAs will be agreed during the planning phase.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
Our support levels include onsite, email and telephone assistance for support.
Our projects typically employ an account management structure as as part of the delivery, support and quality assurance process.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Pricing

Price
£350 to £2,000 a person a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@ignite.org.uk. Tell them what format you need. It will help if you say what assistive technology you use.