TeamLogic Systems Ltd

GeDaP Printix Cloud Based Print Management

Cloud based systems and printing are often at opposite ends of an organisation's information management infrastructure. Printix has been written to provide an SaaS solution managing documents and their secure release across the Enterprise. A specific version for Azure and 365 using its authentication, certified by Microsoft is available .

Features

  • Replaces print servers to optimise and manage print.
  • Increases productivity, enables central control of Enterprise print.
  • Automates print infrastructure tasks, and facilitates increased security.
  • Enables printing from any device to any networked printer BYOD
  • MS Azure certified version tightly integrates with AD authentication
  • Enables "Single-Sign-On" and access to Printix using Azure AD
  • "Print Anywhere" enables confidential print to any Enterprise networked Printer/MFD
  • Automatically installs and updates print drivers and queues.
  • Supports multi-vendor network Printer/MFD devices without print specific software
  • Designed for EUGDPR and improving security

Benefits

  • Provides the missing piece in Microsoft Azure/365 environments.
  • Improves security using Microsoft authentication and "Single=Sign-On"
  • Rapid deployment using Microsoft "Intune",Microsoft handles all passwords.
  • Certified by Microsoft, capitalises on the inbuilt Azure-AD security levels
  • Flexible management reports help drive costs down
  • Highly scalable, user friendly, minimises any administration overhead
  • "Print Anywhere" uses Azure-AD authentication for document release
  • Design and features minimise risks of data loss under EUGDPR
  • Provides a print management environment specifically designed for the Cloud
  • Controls, monitors and optimises printing and the printer fleet.

Pricing

£1.49 to £1.70 per user per month

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 10

199214398385650

TeamLogic Systems Ltd

Ian Young

0151 342 4490

enquiries@gedap.co.uk

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to Many Cloud applications are forced to use in-house print-management necessitating significant equipment, running and maintenance costs from a Hybrid solution. Printix will therefore work with any application to provide a genuine SaaS solution. The Azure Microsoft certified version extends the capabilities of Azure ASD using the inbuilt authentication and encryption.
Cloud deployment model Private cloud
Service constraints Conventionally the service would be hosted on a UKCloud Server providing an appropriate level of availability for the customer's needs.
System requirements
  • Printix is not demanding of resources
  • Users are recommended to authenticate using a 2FA
  • Azure/365 users will authenticate using AzureAD

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Basic contract is 8.30am to 5.30pm weekdays (not Bank Holidays)
Extended support is available at an extra cost by negotiation.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Support is covered in the basic SaaS cost and is based on a maximum 2 hour response and will endeavor to provide a solution or workaround. If the problem is not resolved it will be escalated to the developers. During the incident support will use the appropriate medium.
On-site support is available by arrangement and is charged on a time and materials basis
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Printix is simple to install and use with online training available in video form. For Azure365, it is easy to install, requiring only a few of clicks from a mouse. Full user/administrator documentation is available.
Pre-installation consultancy advice and training is readily available at the relevant daily rate.
Service documentation Yes
Documentation formats
  • ODF
  • PDF
End-of-contract data extraction The Cloud Based Print Management Data can be exported in an agreed format for input into the new system. Much of the data is relevant to the requirements of EUGDPR which will determine the content required.
End-of-contract process The content required together with its format will be determined by your plans at the time. GeDaP will provide the appropriate quotation based on volumes and content required.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
  • Other
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Printix recognizes that we live in a Mobile world (BYOD) and that any device (PC, Notebook, Tablet, Smartphone etc ) may be running applications creating a document for print. Likewise the device may be used for authentication and document release. The look and feel between devices is as close as possible. Printix provides a familiar user look and feel across all devices
Accessibility standards None or don’t know
Description of accessibility The user interface in Printix is related to document print and release or "Print Anywhere". The process of print or print release uses the features and facilities of the printer/MFD selected not Printix. For "Print Anywhere" the release of print comes from user authentication to provide the document output. Accessibility therefore depends on the applications in use as Printix is transparent.
Accessibility testing Printix is tightly coupled to Microsoft Azure and is compatible with its standards and certified for use. However the assisted technology is more relevant to the applications and operating system
API No
Customisation available No

Scaling

Scaling
Independence of resources GeDaP work closely with UKCloud whose resources are highly scalable. As an application Printix is scalable to in excess of 300,000 users.

Analytics

Analytics
Service usage metrics Yes
Metrics types A range of standard reports to manage and optimise print is provided together with a range of audit reports to help meet the requirements of the EUGDPR.
Customised reports can be readily provided, and GeDaP are happy to quote based on the standard rates.
The metrics can be used to optimise printers and drive print costs down
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold GeDaP is the distributor for Printix in the United Kingdom

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process No
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Beyond determining the next step in the document life cycle end users will have no access to the data.
The administrator will have responsibility for the database working with GeDaP to determine the format required.
Data export formats
  • CSV
  • ODF
  • Other
Other data export formats Only an administrator can access the database and audit trail
Data import formats Other
Other data import formats
  • User data consists of documents for print
  • The format is determined by the applications used

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Bonded fibre optic connections
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability UKCloud provides a guaranteed 99.90% availability
Approach to resilience The UKCloud Service is designed for deployment across a number of sites, regions and zones. Each zone is designed to eliminate single points of failure (like power, network & hardware). GeDaP encourages customers to ensure that their solution spans multiple sites, regions or zones to ensure continuity of service even if a failure occurs.
Outage reporting All outages will be reported via the Software Service Status page and the notifications service within the UKCloud portal. Outages are identified as Planned Maintenance, Emergency Maintenance and platform issues.
In addition the Technical Support Manager will contact the designated customer contact,

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels Printix provides print management, and access to management information is via Administrative rights assigned at installation. All other access is controlled by the applications in use
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information You control when users can access audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications Printix is integrated into Microsoft Azure which has Security

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Though an SME, GeDaP has its own security policies in place and regularly reviews its capability against both the current Data Protection requirements and EUGDPR.
Customer Data is processed on UKCloud which is dedicated to customer processing and which is regularly assessed against ISO20000, ISO27002, and ISO27018 by LRQA a UKAS certified audit body.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach GeDaP operate a system to track changes to Printix, and those components like drivers supplied by Printer/MFD manufacturers . If required, a test bed can be provided allowing a short period of testing and approval prior to the update.
Vulnerability management type Supplier-defined controls
Vulnerability management approach GeDaP provides their service based on UKCloud Servers which offer a high degree of security.
Printix is an internal application and sits between the user application and the Printer/MFD with no direct external exposure. Printer/MFDs create the risk from Zero-Day defects. With its ability to roll out drivers automatically once approved Printix can mitigate risk.
GeDaP is established in Cyber Security and are members of Cyber Exchange
Protective monitoring type Supplier-defined controls
Protective monitoring approach GeDaP has a documented approach based on ISO20000 and ISO27001. Any potential incidents identified by staff are monitored controlled and resolved.
Incident management type Supplier-defined controls
Incident management approach GeDaP has a documented incident management and reporting system based on the requirements of ISO20000 and ISO 27001. Any incident raised from reporting or raised by members of staff are resourced,tracked, and resolved.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks
  • Public Services Network (PSN)
  • Police National Network (PNN)
  • New NHS Network (N3)
  • Joint Academic Network (JANET)
  • Scottish Wide Area Network (SWAN)
  • Other

Pricing

Pricing
Price £1.49 to £1.70 per user per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial GeDaP provides a free trial (pilot) for an identified test sample (department/location) for an agreed period of normally 30 days. The pilot requires identified quantifiable aims and objectives for review at the conclusion of the period. At the conclusion of the pilot (full software) the results are evaluated.

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
Return to top ↑