Cloud based systems and printing are often at opposite ends of an organisation's information management infrastructure. Printix has been written to provide an SaaS solution managing documents and their secure release across the Enterprise. A specific version for Azure and 365 using its authentication, certified by Microsoft is available .
- Microsoft Preferred Solution to Replace print servers
- Increases productivity, enables central control of Enterprise print.
- Automates print infrastructure tasks, and facilitates increased security.
- Enables printing from any device to any networked printer BYOD
- MS Azure certified version tightly integrates with AD authentication
- Enables "Single-Sign-On" and access to Printix using Azure AD
- "Print Anywhere" enables confidential print to any Enterprise networked Printer/MFD
- Automatically installs and updates print drivers and queues.
- Supports multi-vendor network Printer/MFD devices without print specific software
- Designed for EUGDPR and improving security
- Provides the missing piece in Microsoft Azure/365 environments.
- Improves security using Microsoft authentication and "Single=Sign-On"
- Rapid deployment using Microsoft "Intune",Microsoft handles all passwords.
- Certified by Microsoft, capitalises on the inbuilt Azure-AD security levels
- Flexible management reports help drive costs down
- Highly scalable, user friendly, minimises any administration overhead
- "Print Anywhere" uses Azure-AD authentication for document release
- Design and features minimise risks of data loss under EUGDPR
- Provides a print management environment specifically designed for the Cloud
- Controls, monitors and optimises printing and the printer fleet.
£1.49 to £1.70 per user per month
- Education pricing available
- Free trial available
TeamLogic Systems Ltd
0151 342 4490
|Software add-on or extension||Yes, but can also be used as a standalone service|
|What software services is the service an extension to||Many Cloud applications are forced to use in-house print-management necessitating significant equipment, running and maintenance costs from a Hybrid solution. Printix will therefore work with any application to provide a genuine SaaS solution. The Azure Microsoft certified version extends the capabilities of Azure ASD using the inbuilt authentication and encryption.|
|Cloud deployment model||Private cloud|
|Service constraints||Conventionally the service would be hosted on a UKCloud Server providing an appropriate level of availability for the customer's needs.|
|Email or online ticketing support||Email or online ticketing|
|Support response times||
Basic contract is 8.30am to 5.30pm weekdays (not Bank Holidays)
Extended support is available at an extra cost by negotiation.
|User can manage status and priority of support tickets||No|
|Phone support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support||No|
|Onsite support||Yes, at extra cost|
Support is covered in the basic SaaS cost and is based on a maximum 2 hour response and will endeavor to provide a solution or workaround. If the problem is not resolved it will be escalated to the developers. During the incident support will use the appropriate medium.
On-site support is available by arrangement and is charged on a time and materials basis
|Support available to third parties||Yes|
Onboarding and offboarding
Printix is simple to install and use with online training available in video form. For Azure365, it is easy to install, requiring only a few of clicks from a mouse. Full user/administrator documentation is available.
Pre-installation consultancy advice and training is readily available at the relevant daily rate.
|End-of-contract data extraction||The Cloud Based Print Management Data can be exported in an agreed format for input into the new system. Much of the data is relevant to the requirements of EUGDPR which will determine the content required.|
|End-of-contract process||The content required together with its format will be determined by your plans at the time. GeDaP will provide the appropriate quotation based on volumes and content required.|
Using the service
|Web browser interface||Yes|
|Application to install||Yes|
|Compatible operating systems||
|Designed for use on mobile devices||Yes|
|Differences between the mobile and desktop service||Printix recognizes that we live in a Mobile world (BYOD) and that any device (PC, Notebook, Tablet, Smartphone etc ) may be running applications creating a document for print. Likewise the device may be used for authentication and document release. The look and feel between devices is as close as possible. Printix provides a familiar user look and feel across all devices|
|Accessibility standards||None or don’t know|
|Description of accessibility||The user interface in Printix is related to document print and release or "Print Anywhere". The process of print or print release uses the features and facilities of the printer/MFD selected not Printix. For "Print Anywhere" the release of print comes from user authentication to provide the document output. Accessibility therefore depends on the applications in use as Printix is transparent.|
|Accessibility testing||Printix is tightly coupled to Microsoft Azure and is compatible with its standards and certified for use. However the assisted technology is more relevant to the applications and operating system|
|Independence of resources||GeDaP work closely with UKCloud whose resources are highly scalable. As an application Printix is scalable to in excess of 300,000 users.|
|Service usage metrics||Yes|
A range of standard reports to manage and optimise print is provided together with a range of audit reports to help meet the requirements of the EUGDPR.
Customised reports can be readily provided, and GeDaP are happy to quote based on the standard rates.
The metrics can be used to optimise printers and drive print costs down
|Supplier type||Reseller providing extra features and support|
|Organisation whose services are being resold||GeDaP is the distributor for Printix in the United Kingdom|
|Staff security clearance||Conforms to BS7858:2012|
|Government security clearance||Up to Security Clearance (SC)|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||
|User control over data storage and processing locations||Yes|
|Datacentre security standards||Complies with a recognised standard (for example CSA CCM version 3.0)|
|Penetration testing frequency||At least every 6 months|
|Penetration testing approach||‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider|
|Protecting data at rest||Physical access control, complying with SSAE-16 / ISAE 3402|
|Data sanitisation process||No|
|Equipment disposal approach||Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001|
Data importing and exporting
|Data export approach||
Beyond determining the next step in the document life cycle end users will have no access to the data.
The administrator will have responsibility for the database working with GeDaP to determine the format required.
|Data export formats||
|Other data export formats||Only an administrator can access the database and audit trail|
|Data import formats||Other|
|Other data import formats||
|Data protection between buyer and supplier networks||
|Data protection within supplier network||
Availability and resilience
|Guaranteed availability||UKCloud provides a guaranteed 99.90% availability|
|Approach to resilience||The UKCloud Service is designed for deployment across a number of sites, regions and zones. Each zone is designed to eliminate single points of failure (like power, network & hardware). GeDaP encourages customers to ensure that their solution spans multiple sites, regions or zones to ensure continuity of service even if a failure occurs.|
All outages will be reported via the Software Service Status page and the notifications service within the UKCloud portal. Outages are identified as Planned Maintenance, Emergency Maintenance and platform issues.
In addition the Technical Support Manager will contact the designated customer contact,
Identity and authentication
|User authentication needed||Yes|
|Access restrictions in management interfaces and support channels||Printix provides print management, and access to management information is via Administrative rights assigned at installation. All other access is controlled by the applications in use|
|Access restriction testing frequency||At least every 6 months|
|Management access authentication||
Audit information for users
|Access to user activity audit information||You control when users can access audit information|
|How long user audit data is stored for||User-defined|
|Access to supplier activity audit information||Users have access to real-time audit information|
|How long supplier audit data is stored for||User-defined|
|How long system logs are stored for||User-defined|
Standards and certifications
|ISO/IEC 27001 certification||No|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Other security certifications||Yes|
|Any other security certifications||Printix is integrated into Microsoft Azure which has Security|
|Named board-level person responsible for service security||Yes|
|Security governance certified||Yes|
|Security governance standards||ISO/IEC 27001|
|Information security policies and processes||
Though an SME, GeDaP has its own security policies in place and regularly reviews its capability against both the current Data Protection requirements and EUGDPR.
Customer Data is processed on UKCloud which is dedicated to customer processing and which is regularly assessed against ISO20000, ISO27002, and ISO27018 by LRQA a UKAS certified audit body.
|Configuration and change management standard||Supplier-defined controls|
|Configuration and change management approach||GeDaP operate a system to track changes to Printix, and those components like drivers supplied by Printer/MFD manufacturers . If required, a test bed can be provided allowing a short period of testing and approval prior to the update.|
|Vulnerability management type||Supplier-defined controls|
|Vulnerability management approach||
GeDaP provides their service based on UKCloud Servers which offer a high degree of security.
Printix is an internal application and sits between the user application and the Printer/MFD with no direct external exposure. Printer/MFDs create the risk from Zero-Day defects. With its ability to roll out drivers automatically once approved Printix can mitigate risk.
GeDaP is established in Cyber Security and are members of Cyber Exchange
|Protective monitoring type||Supplier-defined controls|
|Protective monitoring approach||GeDaP has a documented approach based on ISO20000 and ISO27001. Any potential incidents identified by staff are monitored controlled and resolved.|
|Incident management type||Supplier-defined controls|
|Incident management approach||GeDaP has a documented incident management and reporting system based on the requirements of ISO20000 and ISO 27001. Any incident raised from reporting or raised by members of staff are resourced,tracked, and resolved.|
|Approach to secure software development best practice||Supplier-defined process|
Public sector networks
|Connection to public sector networks||Yes|
|Price||£1.49 to £1.70 per user per month|
|Discount for educational organisations||Yes|
|Free trial available||Yes|
|Description of free trial||GeDaP provides a free trial (pilot) for an identified test sample (department/location) for an agreed period of normally 30 days. The pilot requires identified quantifiable aims and objectives for review at the conclusion of the period. At the conclusion of the pilot (full software) the results are evaluated.|
|Pricing document||View uploaded document|
|Skills Framework for the Information Age rate card||View uploaded document|
|Service definition document||View uploaded document|
|Terms and conditions document||View uploaded document|