Sundown Solutions Ltd

SharePoint Consultancy

We provide full, onsite consultancy for any form of SharePoint work, and provide guidance and best practice on all areas of the platform, which can often include: training, custom development, identity management, security auditing, governance planning, data integration, search configuration, branding, migration support, user adoption planning, and more. .

Features

  • Experts in all areas of Office 365 and SharePoint Online
  • Experts in all areas of Azure including automation
  • Our staff are former Microsoft O365 Engineers
  • Security Auditing and Governance Planning
  • Custom Development - Apps, Solutions, and more
  • Fully customised branding; all guaranteed to work on any device
  • All work is compliant with WCAG 2.0 AA standard
  • Data integration with any other DB or API enabled system
  • All Staff resident and vetted in the UK
  • Real-time 24/7 365 Service Desk Support

Benefits

  • Microsoft Certified Masters and Microsoft MVPs run each project
  • Lancashire Red Rose Winner 2018 - Best Digital Agency
  • Cyber Essentials Certified Platform
  • DSP Toolkit Compliant
  • ICO Registered

Pricing

£180 to £750 per unit per day

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 10

198932965265780

Sundown Solutions Ltd

Heath Groves

02087 980525

Heath@sundownsoltuions.net

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints Support for all devices connected to the internet
System requirements Internet Connected device

User support

User support
Email or online ticketing support Email or online ticketing
Support response times We respond to all queries in real time - with a 24/7 call back facility with a 15 minutes SLA outside of core UK working hours
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.0 AA or EN 301 549
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Web chat
Web chat support availability 24 hours, 7 days a week
Web chat support accessibility standard WCAG 2.0 AA or EN 301 549 9: Web
Web chat accessibility testing Tested with JAWS screen readers
Onsite support Yes, at extra cost
Support levels We provide all online and email support for our Extranets to providers and local authorities free of charge.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started He provide a full on-boarding guide and process that walks the customer through the entire process.

We also work with the customer in real time during the on-boarding.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
  • Other
Other documentation formats
  • Microsoft Word
  • Microsoft Excel
End-of-contract data extraction Data can be extracted by CSV file and the whole DB can be given to the customer on request if required
End-of-contract process The transfer of data via CSV or DB is included in the cost - the customer just needs to choose the format they wish to receive their information in.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • MacOS
  • Windows
  • Windows Phone
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Mobile app is tailored to device screen size to allow for better viewing
Accessibility standards WCAG 2.0 AA or EN 301 549
Accessibility testing Complete testing with JAWS screen reader
API Yes
What users can and can't do using the API The API can be used for integration by the customer to retrieve occupancy information for other systems and partners - this allows customers to use real time data for analytic and system integration purposes.
API documentation Yes
API documentation formats
  • HTML
  • Other
API sandbox or test environment Yes
Customisation available Yes
Description of customisation A full customisation phase is included in the price so customers can determine which fields and terminology is required for their areas as well as any custom fields that are required for that particular area

Scaling

Scaling
Independence of resources We provide a true multitenant environment with full data and resource partitioning

Analytics

Analytics
Service usage metrics Yes
Metrics types We provide usage metrics and reporting. We also have a proprietary product that the customer can use to view traffic to their tenant
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Supplier-defined controls
Penetration testing frequency At least every 6 months
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
Other data at rest protection approach We utilise full drive and blade encryption as standard (Bit locker) and SQL DTE Encryption for all DBs. We also use our own patented GB Patented Encryption (Sundown Encryption GB2522096)

We are Cyber Essentials Certified and Pen Test monthly
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach Customers can export their data using Excel, APIs, RESTful interfaces and also request a physical copy via USB (encrypted) disk
Data export formats
  • CSV
  • ODF
  • Other
Other data export formats
  • SQL DB
  • RESTful API
Data import formats
  • CSV
  • Other
Other data import formats
  • RESTful API support
  • Direct SQL Attach

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks IPsec or TLS VPN gateway
Data protection within supplier network IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability Our SLA is 24/7 365 with the following criteria:

Severity 1 – Response within 4 hours
Used for important cases, that require an immediate fix. The definition of a sev 1 can be termed as:
“All users, cannot get to, access or use some of their data”

Severity 2 – Response within 8 hours
Used for standard issues that require investigation
“Some users, cannot get to, access or use some of their data”

Severity 3 – Response within 3 days
“Usually a request for information, training, or infrastructure work”
Approach to resilience We have two separate UK locations - Altham and Cornwall secured by site to site link with AoG in place and dedicated connections.

More data is available upon request
Outage reporting We utilise our public dashboard, social media presence and email alerts including resolution reports

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
  • Other
Other user authentication We also encrypt user logon data utilising our own GB Encryption Patent (Sundown Encryption GB2522096)
Access restrictions in management interfaces and support channels Separate management accounts for vetted and cleared staff only - more info available upon request
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password
  • Other

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications Cyber Essentials

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards Other
Other security governance standards DSP Toolkit Compliant (National Data Guardian Standards)
Information security policies and processes We have policies for Information and security governance, Business Continuity Plans, Cultural awareness, Risk Management as well as Personal and Physical security.

These are enforced and checked using the relevant technological devices where possible (Checkpoint firewall logs, server logs, pen testing, IR Sensors, CCTV, anti tamper devices, flood sensors motion trackers) and all instances are reported to the responsible member for that area - in the main reporting directly to line managers and then CTO - and ultimately to the Managing director.

Specifically with regards to information security we ensure that all logs are automatically scanned against defined patterns stated in our IS policy.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach We use a development operations model and standard CAB meetings for code drops and artefact alterations which must first go before the CAB board and be agreed by the CTO - all versions and artefacts are tracked through SharePoint versioning and audit controls within TFS and Visual Studio online:

Code —Code development and review, version control tools, code merging;
Build —Continuous integration tools, build status;
Test —Test and results determine performance;
Package —Artefact repository, application pre-deployment staging;
Release —Change management, release approvals, release automation;
Configure —Infrastructure configuration and management, Infrastructure as Code tools;
Monitor — Applications performance monitoring, end–user experience.
Vulnerability management type Supplier-defined controls
Vulnerability management approach As we are an internet facing service we treat all patches as ZERO day and implement immediately - we often have to deal with regressions in those patches because of this, but can not afford for immediate patches to exploits to not be applied.

Our Cyber Essentials certification as a base line for Penetration testing Plus Sunblast IPS logs. Internal Nessus scan monthly on all products and services as well as Nessus OWASP scans against all sites.

We are BCS Members,MS Gold Partners as well members of EC council. Registered with/receive all their alerts from NHS CareCERT
Protective monitoring type Supplier-defined controls
Protective monitoring approach We utilise scanning on the wire via checkpoint appliances, scanning on interaction with our web services and scanning on access for all content. We have an enterprise IPS license with Checkpoint, MalwareBytes, and Symantec Endpoint Protection Manager for our servers & devices.

Alerts or incidents raised go through our 24/7365 service desk covered by SLA:

Severity1 – Response within 4 hours - Used for important cases, that require an immediate fix.
Severity2 – Response within 8 hours - Used for standard issues that require investigation
Severity3 – Response within 3 days - Usually information, training, or infrastructure work
Incident management type Supplier-defined controls
Incident management approach All "anomalies" are reported to our 24/7 365 service desk - usually via email if picked up on scan.

We have a tiered SLA approach to these rules and react accordingly.

Users can call the same mechanism using the help desk number to report incidents.

Incident reports are provided no later than 10 working days after the incident - these are delivered via email.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks New NHS Network (N3)

Pricing

Pricing
Price £180 to £750 per unit per day
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Initial Consultation free of charge

Documents

Documents
Pricing document View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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