Amberjack

Talentsee

An asynchronous video interviewing platform allowing collection of high volumes of video interviews ready for review by multiple assessors.

Features

  • Video interviewing and assessment
  • Fully branded and customisable
  • Integrates seamlessly with your recruitment process and existing HR tech
  • Pre-recorded/on demand interviews
  • Positive candidate experience
  • Custom scoring and tagging
  • Mobile enabled, compatible with iOS and Android devices
  • Text or video-based questions
  • Involve your colleagues
  • Multi-language and time-zone functionality

Benefits

  • Hire more efficiently using on-demand (pre-recorded) interviews
  • Stand out from the competition to showcase your culture
  • Proven in the most regulated business environments and sectors
  • Save time and costs with no scheduling required
  • 86% of candidates had a positive experience with Talentsee
  • Tag candidate answers with positive indicators of behaviours you need
  • Ideal for candidates on the move
  • Provides an equal chance of candidate success by eliminating bias
  • Multiple reviewers can assess candidates and share comments and ratings
  • Get access to your candidates across the globe

Pricing

£2.50 to £10 per instance per month

Service documents

Framework

G-Cloud 11

Service ID

1 9 7 5 5 1 8 4 6 1 8 5 8 1 9

Contact

Amberjack

Emily Hyde

01635 584130

marketing@weareamberjack.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints As with all software services, Amberjack will, with due notice, periodically provision service upgrades and platform maintenance that may require a period of planned downtime. Typically this downtime will be planned outside of key operating hours.
System requirements
  • Google Chrome or Firefox browser
  • Web cam with minimum 800x600 resolution
  • Desktop or notebook computer running MacOS or Windows.
  • Internet Access

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Depending on the severity of fault, between 2 hours and 1 day.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support No
Support levels Reactive support is included in the price. This provides working day telephone and email support with 4 levels of ticket categorisation.
Technical account management is offered to provide proactive management of the service including service reviews, reporting and strategic support.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started A configuration and training service is provided in order to use the service.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Amberjack will provide a data extract in the format required by the client at the end of the contract. Data retention/archive/deletion policies will match the requirements of the client.
End-of-contract process Typically at the end of the contract, an exit plan will be put in place to define the timeline for closure of system for new registration, removing access for candidates and client users, data extraction and decommissioning.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
Application to install No
Designed for use on mobile devices No
Service interface Yes
Description of service interface The client service interface allows clients to manage candidates, configure video interview questions, response duration and invite candidates.
Assessors can review recorded videos and score candidates responses.
The candidate service interface allows candidates to take an interview under timed conditions and submit for review.
Accessibility standards None or don’t know
Description of accessibility Supporting accessibility standards is an ongoing element of the Amberjack technical development roadmap and we are happy to work with each client to discuss requirements and adapt our services appropriately. For example we can offer alternative processes or views to accommodate reasonable adjustments.
Accessibility testing SortSite has been used to assess our solutions for accessibility. Supporting accessibility standards is an ongoing element of the Amberjack technical development roadmap.
In addition NVDA has been used in a Proof of Concept capacity to understand compatibility with screen readers.
API Yes
What users can and can't do using the API API integration can be discussed as part of initial partnership dialogue.
API documentation Yes
API documentation formats HTML
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Talentsee can be branded using logos and colour schemes.
Interview questions, and response times are fully configurable. In addition, 'thinking' time can be configured to provide a candidate with an opportunity to consider their answers before committing to camera.

Scaling

Scaling
Independence of resources TalentSee is hosted in Microsoft Azure. Capacity usage, based on information in our monitoring tools, can be adjusted as necessary to ensure high levels of performance and availability.

Analytics

Analytics
Service usage metrics Yes
Metrics types Metrics are specific to each organisation depending on their implementation design and will typically be a combination of built in and custom reports alongside analysis provided by technical account managers.
Reporting types
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations No
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Physical access control, complying with another standard
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Data can be exported on request through raising a service ticket.
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability Availability target of 99.9% excluding planned maintenance.
Service penalties are agreed with each client individually.
Approach to resilience TalentSee is hosted in Microsoft Azure datacentres in The Netherlands with backup in Ireland. TalentSee takes full advantage of the resilience features in Azure.
Outage reporting External probes monitor availability of the service with notifications being served to Amberjack all hours support. Clients will be alerted via emails trigger by Amberjack for service outages.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels Privileged Access Management tools are in place to control access to infrastructure. Monitoring is in place to alert of unauthorised access attempts.
Access to management interfaces and support channels are authorised through an existing ticketing system to approve access to infrastructure, databases and support systems for starters, leavers and movers.
Access restriction testing frequency At least every 6 months
Management access authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information No audit information available
Access to supplier activity audit information No audit information available
How long system logs are stored for Between 6 months and 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security No
Security governance certified No
Security governance approach Amberjack have a set of processes that align with ISO27001 in order to manage information security. These are owned by a dedicated Information Security Manager who is a permanent employee of Amberjack.
Information security policies and processes All employees are subject to both an IT Security policy and a Data Protection policy. These policies cover, amongst other things, the acceptable use of the company's information and IT equipment. Employees also undertake mandatory security awareness training and are required to successfully complete a security examination.

The IT Security policy is owned by the Information Security Manager, and the Data Security policy is owned by the Data Protection Officer. The individuals performing these roles report directly to Board Members within the organisation.

Regular audits are performed internally by a dedicated Quality and Compliance team to ensure processes are being adhered to.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Amberjack follow ISO27001 aligned processes for configuration and change management. Client requested changes are documented and responded to with a scope of work. A point of release a change note documents the changes and is authorised by each client. All documentation is stored centrally for future reference.
3rd party configuration changes are also documented in a similar way with change notes issued for review and authorisation. Change notes will include roll back plans, security risks, timing of maintenance windows and details of the changes being made.
Vulnerability management type Supplier-defined controls
Vulnerability management approach A risk management framework has been deployed across the organisation to ensure a consistent risk-based approach is taken to assess any potential threats. Patch management is defined within the organisation's IT Security policy. Security-related patches are deployed to critical servers within a defined timely manner. Other servers are configured to automatically apply patches once released. Information about potential threats is obtained from various sources, including threat intelligence notifications and vendors' announcements.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Security controls have been deployed to detect, prevent and alert on any potential compromise of the organisation's assets. Details of responses to any potential compromise are published in the organisation's Data Breach Incident Management Guide. This document defines the roles and responsibilities of the incident management team, the steps to be taken to contain an incident, assessing the extent and severity of an incident, and what actions for notification are to be taken. Incidents are responded to on a case by case basis, and always in accordance with all legal and regulatory requirements.
Incident management type Supplier-defined controls
Incident management approach Incident management is key to enabling fast resolution and transparent communications to clients. The Amberjack incident management process is based on ISO27001 controls and covers roles and responsibilities, ownership, communications plan and action logging. Depending on the scale of the incident, client facing service tickets may be used to track and communicate progress, or for larger incidents dedicated communication paths are defined for each affected client. Following an incident a reason for outage (RFO) report is authored to advise clients on any remedial activities and opportunities for improvement.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £2.50 to £10 per instance per month
Discount for educational organisations No
Free trial available No

Service documents

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