Independence Brokerage Services CIC

Supply Chain Management

In8it Supply Chain Management provides a compliant electronic framework for buyers to manage their Suppliers and Contractors. Additional integrated features allows increased risk reduction, automation and compliance for procurement departments.


  • Fully compliant with Public Contracts Regulations 2015
  • Customisable and fully cloud based DPS solution
  • intergrated workflow
  • Allows remote working
  • Intergrated Supply chain management
  • Intergrated Schedule of Rates (SOR) Option
  • Chioice of reporting and analysis capability
  • Compatible for third party integration (APIs) available
  • Integrated buyer questions with automatic evaluation
  • Geographical settings


  • Easy to use
  • Intergrated supplier management
  • Cost saving procurement solution
  • Flexibility to add new suppliers to supply chain
  • Allows joint procurement
  • Automated notifications
  • Time saving


£0 to £0 per licence per year

  • Education pricing available
  • Free trial available

Service documents


G-Cloud 11

Service ID

1 9 6 9 8 5 8 0 4 9 6 9 5 6 9


Independence Brokerage Services CIC

Jon Hines

07824 707 371

Service scope

Service scope
Software add-on or extension Yes
What software services is the service an extension to Fully Workflow Contract Management, Case management software
Cloud deployment model
  • Public cloud
  • Private cloud
Service constraints No
System requirements
  • Browser based using latest versions of browsers.
  • Avaliable on all devices

User support

User support
Email or online ticketing support Email or online ticketing
Support response times 2 Hours
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Onsite support
Support levels Customers are allocated an account manager. Service desk personnel can help with technical issues.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We provide guidance documents, Webinars and onsite training.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Within 14 days of a request.
End-of-contract process Data provided in SQL Format, other formats available at additional cost.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service None, Format changes to suit device
Service interface No
What users can and can't do using the API API's can be designed as required.
API documentation No
API sandbox or test environment Yes
Customisation available Yes
Description of customisation 1. Any part of the system can be customised.
2. Some elements users can customise
3. Us and some elements Client and users


Independence of resources We use a UK Based hosting provider with a flexible requirement provision


Service usage metrics Yes
Metrics types To customers requirements
Reporting types Reports on request


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest Other
Other data at rest protection approach Data is in a hosted environment. All data held in a secure UK based environment with password protection.
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Reporting tools available to extract required data
Data export formats
  • CSV
  • Other
Other data export formats
  • PDF
  • XML
Data import formats
  • CSV
  • Other
Other data import formats XML

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Private network or public sector network
Data protection within supplier network Other
Other protection within supplier network Private Network

Availability and resilience

Availability and resilience
Guaranteed availability 99.5% during working hours refer to our user agreement for service level agreement terms and conditions
Approach to resilience Information is available upon request, Automatic data back up.
Outage reporting We will notify any clients and customers who are affected if an outages occurs.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Access can only be used by recognised and registered operatives. User levels and access to them are controlled by the customer who can assign roles and responsibilities as required.
Access restriction testing frequency Less than once a year
Management access authentication 2-factor authentication

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach On going testing and implementation of best practice to the latest government guidelines.
Information security policies and processes Security policies and governance forms part of our core requirements and principles of our operations. All operatives must read and sign our confidentiality agreement on an annually basis.

The Managing Director is responsible for policies and processes. All processes and procedures are monitored on an ongoing basis with an a full annual review.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach All source code is tracked and commented on and changes made to our hosting environment.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach We use a variety of sources to recognise potential threats. Any code fix issues can be patched and deployed within 24 hours depending on the severity of the issue.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach We actively monitor through our processes and procedures and in unison with our host provider, this is also monitored by our managing director. If a compromise occurs and is discovered an impact assessment is undertaken and relevant authorities informed as maybe required.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Incident management process is managed by a risk assessment, the exact process would be dependent based on the type and severity of incident. Users can report incidents by phone, email or through our system. A full report is available upon out come of investigation.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No


Price £0 to £0 per licence per year
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Dummy test environment (Mock)

Service documents

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