NOC365 LTD

Cloud Backup Service (Veeam Cloud Connect)

NOC365's Backup as a Service using Veaam Cloud Connect (VCC) allows customers who are currently utilising Veaam to implement an off-site backup, without the cost and complexity of implementing your own infrastructure at a secondary site.

Features

  • Encrypted and Secure (using AES-256 encryption)
  • End-to-end data encryption - At-rest and in-transit
  • Secure and Compliant to government standards
  • Stored in secure ISO 27001 certified UK datacentres
  • Connection secured with SSL (No VPN required)
  • Easy to use and quick integration. Simple 3 step process
  • Deduplication & compression (save on storage costs)
  • VM-level and file-level restores

Benefits

  • Meets 3-2-1 Backup Rule
  • Quickly recover data directly from the backup console
  • Seemlessly integrates with existing business continuity plan
  • No second site investment required for off-site backup copies
  • No investment into additional equipment, licences fees or datacentre fees
  • Under your complete control operated from your on-premise management console
  • No inbound or outbound bandwidth fees
  • Customer holds the encryption keys
  • Low cost per GB, no setup fees.
  • Free, no commitment trial available

Pricing

£0.08 to £0.16 per gigabyte per month

  • Free trial available

Service documents

G-Cloud 10

196651043873815

NOC365 LTD

Zeshan Tahir

01254 959333

gcloud@noc365.com

Service scope

Service scope
Service constraints Support covers the cloud connect service only. The customer is responsible for their on-premise Veeam infrastructure.
System requirements
  • Veeam v8 or above licensed On-Premise
  • Enterprise edition of Veeam on-premise is required for WAN acceleration
  • Valid Veeam software maintenance

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Standard support hours are Monday - Friday, 8:30 AM - 6:00 PM, excluding public holidays. We also have an on-call engineer for any out-of-hours or critical faults. Out-of-hours support will be charged on an hourly basis. Response times are as follows: Critical - 30 minutes, High - 1 hour, Medium - 2 hours, Low - 24 hours.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels We offer standard support (8:30 AM - 6:00 PM, Monday to Friday, excluding public holidays) or 24x7 support, the cost of which depends on the agreed support package based on number of users and the number of devices supported. We can provide either a technical account manager or cloud support engineer, based on the level of the issue.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started NOC365 will provide an on-boarding document including IP addresses, credentials and a simple step by step process of setting up the Veeam Cloud Connect repository to the NOC365 Cloud. Once setup the backups can be copied into the cloud repository and restored as and when required.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction All backups (including cloud connect services) are managed from the customers existing Veeam console and can be restored back on-premise if required.
End-of-contract process To cancel the service, the customer will have the option to extract a copy of all their data from our servers. The customer will then agree for all data to be removed and the repository to be deleted.

Using the service

Using the service
Web browser interface Yes
Using the web interface Veeam offer the Enterprise manager to manage all backups.
With the Veeam Enterprise Manager web client you can federate multiple backup servers from multiple locations in a single pane of glass, without having to log into the company network.
Web interface accessibility standard None or don’t know
How the web interface is accessible This is a 3rd party service interface from Veeam: https://www.veeam.com/
Details on accessing the web interface can be found here: https://helpcenter.veeam.com/docs/backup/em/accessing_management_website.html?ver=95
Web interface accessibility testing Not Applicable
API Yes
What users can and can't do using the API The Veeam Enterprise Manager full API reference can be found here:
https://helpcenter.veeam.com/docs/backup/rest/em_web_api_reference.html?ver=95
API automation tools Other
API documentation No
Command line interface No

Scaling

Scaling
Scaling available Yes
Scaling type Manual
Independence of resources Quota limits are set for individual customers to ensure customers are not affected by another user on the same platform. In addition to this, our networking monitoring services, daily & monthly storage reporting, combined with Veaam's flexible architecture allows us to scale backend resources quickly as and when required without impacting any of our customers.
Usage notifications Yes
Usage reporting Email

Analytics

Analytics
Infrastructure or application metrics Yes
Metrics types Other
Other metrics
  • Total No. of Virtual Machines
  • Total Amount of Backup Storage Used
  • Data Growth Statistics
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach A third-party destruction service

Backup and recovery

Backup and recovery
Backup and recovery Yes
What’s backed up
  • Virtual machines (VMware vSphere)
  • Virtual machines (Hyper-V)
  • Files
  • Databases
  • Applications
Backup controls Backups are completely customisable by the end user. This is all controlled in the same manner as local backups would be from the Veeam console.
Datacentre setup Multiple datacentres with disaster recovery
Scheduling backups Users schedule backups through a web interface
Backup recovery Users can recover backups themselves, for example through a web interface

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability Platform availability SLA is 99.9% excluding any scheduled maintenance.
See service description/manual for more information.
Approach to resilience All datacentre infrastructure is N+1 as a minimum. The platform itself uses multiple components at each level. Further information is available upon request.
Outage reporting Our outage & scheduled maintenance notification platform is hosted off-network and includes a dashboard, e-mail alerts & SMS alerts.

Identity and authentication

Identity and authentication
User authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
Access restrictions in management interfaces and support channels The cloud connect is accessed directly from the on-premise Veeam console, any authentication on-premise need to be entered to access the cloud repository. In addition to this, the connection to the repository requires a username/password & Certificate.
Access restriction testing frequency At least every 6 months
Management access authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password
Devices users manage the service through Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications
  • ISO 27001 accreditation in progress
  • Cyber Essentials accreditation in progress

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach NOC365 operates an ISMS (Information Security Management System) which is currently in the process of being accredited and audited to ISO 27001 by an external party.
Information security policies and processes NOC365's directors are ultimately responsible for the security and integrity of our platform and services; including customer environments, all of which are responsible for internal processes and procedures, ensuring they are followed inline with internal and ISO 27001 standards (accreditation pending).
The internal security staff report directly to the board, and are responsible for following, monitoring and improving systems and process as well as keeping up to date with a number of key elements, including:
- Physical security to Data Centres; Co-location Racks and all office locations
- Environmental Controls within Data Centres
- Access Management to platforms and customer networks
- Network Infrastructure and Integrity; this also cover DDOS protection, Disaster Recovery, customer SLA's and single points of failure
- Human Resources to cover background checks and screening of employees who must also undertake security awareness and training on procedures and documentation
- Operational Security which covers incident management, patching and updates, documentation, training, accreditation, certification and continual improvement

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach NOC365's change process is aligned to ITIL standards and ties in to our ISO27001 ISMS. Our change control process includes provision for assessing potential changes for security impact, including senior approvals for any security related change.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach This process also forms part of our ISO 27001 ISMS.
Our engineers monitor CVE and other supplier bulletins for vulnerabilities that could potentially affect our platform.
Patches are deployed at varying intervals dependent on the risk and ability to exploit the vulnerability.
Our engineers and technical architects also regularly attend industry training sessions to understand generic risks and how to combat them.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Proactive monitoring forms part of our ISO 27001 ISMS.
We have detailed incident response processes in place which have varying levels of responsiveness and actions dependent on the specific circumstances.
Our processes include notification of clients and regulatory bodies.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach We have established processes for incident and outage management. All incidents, are classified, handled, reviewed, resolved and documented using internal processes to aid in business continuity and business recovery activities. Customers can contact us to report incidents, or in some cases we will report these to customers where there are predefined events triggered by suspicious activity picked up by our monitoring systems (unauthorised activity, or critical IPS/ IDS alerts).

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart Yes
Who implements virtualisation Supplier
Virtualisation technologies used VMware
How shared infrastructure is kept separate Separation using network controls (VLAN's, access lists, etc.)

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes

Pricing

Pricing
Price £0.08 to £0.16 per gigabyte per month
Discount for educational organisations No
Free trial available Yes
Description of free trial 14 day free trial available for 250GB data

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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