Celerity's secure cloud platform is hosted and supported in our UK IaaS environment, giving access to development tools on Wintel, LINUX and AIX. Celerity also provides access to the IBM Bluemix Platform that provides mobile and web developers access to IBM software for integration, security, transaction and other key functions.
- Reporting and Analytics
- Flexible contract - Managed Platform
- Secure multi-tenanted virtual environment or Dedicated Servers
- High availability N+1 optional
- Accredited to industry standards including ISO27001
- Multiple carrier circuits via diverse routes
- 24x7 infrastructure monitoring
- Options 24x7 Service/application monitoring
- Optional BaaS and/or DRaaS
- Intel – Windows/LINUX, IBM Power - AIX/LINUX, Oracle - Solaris/LINUX
- Cost efficient
- Greater Platform Flexibility
- Mitigate Compliance risks
- Data and Service Protection
- Remove Resource Burdens
- Intelligent automation and orchastration
- Improved Time to Market
- Access to development tools and service
- Simplicity and speed - Reduce the downtime of redeploying applications
£156.34 to £377.10 per virtual machine per month
- Free trial available
The service shall be allocated a maintenance window between the hours of 00:00 and 05:00 weekly
Celerity will not provide any application or middleware support as part of the service.
Celerity is not responsible and cannot be held liable for degraded performance or response time in case of physical limitations of the of the purchased platform or software.
The Customer is required to ensure network connectivity via the internet using CESG approved secure VPN service/appliance.
|System requirements||Customer responsibility to ensure integrity/content of data|
|Email or online ticketing support||Yes, at extra cost|
|Support response times||4 Hours Response, Monday to Friday (excluding bank/public holidays)|
|User can manage status and priority of support tickets||Yes|
|Online ticketing support accessibility||WCAG 2.0 AA or EN 301 549|
|Phone support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support||No|
|Onsite support||Yes, at extra cost|
Standard Specification Monthly Fees — inclusive of Hardware, OS, Hypervisor, OS Patching and Monitoring, PostgreSQL or MySQL, Tomcat.
vCPU 1, vRAM 2, Cost per Month £156.34. vCPU 1, vRAM 4, Cost per Month £176.98. vCPU 1, vRAM 8, Cost per Month £198.77. vCPU 1, vRAM 16, Cost per Month £254.12. vCPU 2, vRAM 4, Cost per Month £189.01. vCPU 2, vRAM 8, Cost per Month £212.15. vCPU 2, vRAM 16, Cost per Month £255.90. vCPU 2, vRAM 32, Cost per Month £291.51. vCPU 4, vRAM 8, Cost per Month £212.90. vCPU 4, vRAM 16, Cost per Month £289.25. vCPU 4, vRAM 32, Cost per Month £377.10
|Support available to third parties||Yes|
Onboarding and offboarding
|Getting started||Celerity provides training and documentation for both on-boarding and off-boarding process. Training can be provided both remotely and onsite (at an additional cost).|
|End-of-contract data extraction||
The replication virtual machines are stored in a mixture of VMware and proprietary formats. You can only get access to available recovery points via the provided failover mechanism in Live or Test modes. When a VM is failed over, the data is available in the same format in which it was stored.
Professional services will be required to extract and return consumer generated data. Such services will be quantified based on the volume and nature of the consumer generated data. Professional services will be based on our standard rate card. Celerity will erase all consumer data at the end of the contract period. This is confirmed by a CoF.
|End-of-contract process||The customer has the right to terminate the agreement at any point and must give notice to terminate before the contract end date. Each agreement carries an economic break point, any termination of the agreement within the economic break point will attract a cost.|
Using the service
|Web browser interface||Yes|
|Using the web interface||
Choice of shared or dedicated infrastructure, giving flexibility on CPU, memory, storage, monitoring, geographic location, backup, firewall, database, anti-virus & spyware and insurance.
The website is flexible, allowing users to make changes on the fly.
|Web interface accessibility standard||WCAG 2.0 AA or EN 301 549|
|Web interface accessibility testing||CH|
|What users can and can't do using the API||CH|
|API automation tools||
|API documentation formats||Open API (also known as Swagger)|
|Command line interface||Yes|
|Command line interface compatibility||
|Using the command line interface||
Order/create virtual servers.
Virtual server order options.
List virtual server credentials.
Get details for a virtual server.
Sync DNS records.
Edit a virtual server's details.
List virtual servers.
Manage network settings.
Pauses an active virtual server.
Power off an active virtual server.
Power on a virtual server.
Check if a virtual server is ready.
Reboot an active virtual server.
Reload operating system on a virtual server.
Reboot into a rescue image.
Resumes a paused virtual server.
Upgrade a virtual server.
|Independence of resources||Infrastructure is allocated a set amount of resource which is guaranteed and not shared and quality of service is configured to ensure sufficient bandwidth on the network.|
|Infrastructure or application metrics||Yes|
|Supplier type||Not a reseller|
|Staff security clearance||Other security clearance|
|Government security clearance||Up to Security Clearance (SC)|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||
|User control over data storage and processing locations||Yes|
|Datacentre security standards||Managed by a third party|
|Penetration testing frequency||At least once a year|
|Penetration testing approach||‘IT Health Check’ performed by a CHECK service provider|
|Protecting data at rest||
|Data sanitisation process||Yes|
|Data sanitisation type||Explicit overwriting of storage before reallocation|
|Equipment disposal approach||Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001|
Backup and recovery
|Backup and recovery||Yes|
|What’s backed up||
|Backup controls||Users have access to the software's interface, which allows the user to configure and schedule backups.|
|Datacentre setup||Multiple datacentres with disaster recovery|
|Scheduling backups||Users schedule backups through a web interface|
|Backup recovery||Users can recover backups themselves, for example through a web interface|
|Data protection between buyer and supplier networks||
|Data protection within supplier network||
Availability and resilience
|Guaranteed availability||Services are available 365 days x 24 hrs with guaranteed SLA of 99% of availability.|
|Approach to resilience||Available on request.|
|Outage reporting||A dashboard is available to all customers providing information on the utilisation of the service and any incidents or outages. An API is also available allowing the customer to integrate probe results directly into their applications. Celerity's system monitors the environment 24 hours a day and automatically sends e-mail reports of any outages to named individuals.|
Identity and authentication
|Access restrictions in management interfaces and support channels||Access is restricted by the user accounts, VLAN on the network and access to the network interface. Routing restrictions are in place with registered MAC addresses and access to the routers is restricted to admin’s only. VPN’s are in place to ensure the data to secure during transit.|
|Access restriction testing frequency||At least once a year|
|Management access authentication||
|Devices users manage the service through||Directly from any device which may also be used for normal business (for example web browsing or viewing external email)|
Audit information for users
|Access to user activity audit information||Users contact the support team to get audit information|
|How long user audit data is stored for||User-defined|
|Access to supplier activity audit information||Users contact the support team to get audit information|
|How long supplier audit data is stored for||User-defined|
|How long system logs are stored for||User-defined|
Standards and certifications
|ISO/IEC 27001 certification||Yes|
|Who accredited the ISO/IEC 27001||The British Assessment Bureau|
|ISO/IEC 27001 accreditation date||13/11/2014|
|What the ISO/IEC 27001 doesn’t cover||Our certification covers all requirements within the ISO27001:2013 standard.|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Other security certifications||No|
|Named board-level person responsible for service security||Yes|
|Security governance certified||Yes|
|Security governance standards||ISO/IEC 27001|
|Information security policies and processes||Celerity follows all security process documented within our Information Security Management System (ISMS) Policy Manual. Adhering to our ISO27001 accreditation.|
|Configuration and change management standard||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Configuration and change management approach||Celerity have a formal Change Management process in place. The Change Management Board meet once a week discuss, assess, approve or reject request for changes to ensure the integrity of the process. The CMB also provide approval for emergency change requests based on the merit and impact of the RFC.|
|Vulnerability management type||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Vulnerability management approach||Celerity use a number of tools to ensure that the environment provided is suitably patched at a level to provide a secure service. Potential threats are identified through comparing our environment against industry recommendations. Patches and security updates are applied based on the severity and the importance and given an appropriate resource if approved through by CMB for a timely deployment.|
|Protective monitoring type||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Protective monitoring approach||Risk assessments are carried out to identify potential compromises. Risks are measured against a baseline of controls and any weakness or threats are addressed accordingly.|
|Incident management type||Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402|
|Incident management approach||The Information Security Officer, in conjunction with the Technical Director, will assess the seriousness of the situation and will take any necessary immediate action to limit any potential impact. The Information Security Officer (or nominated employee) is responsible for completing a Security Incident Management form and for logging this in the Security Incidents Log. Incidents are identified by a simple classification (High / Medium / Low) based on the nature of the incident and its source. This classification is used for prioritisation and for subsequent trend analysis.|
|Approach to secure software development best practice||Conforms to a recognised standard, but self-assessed|
Separation between users
|Virtualisation technology used to keep applications and users sharing the same infrastructure apart||Yes|
|Who implements virtualisation||Supplier|
|Virtualisation technologies used||VMware|
|How shared infrastructure is kept separate||Each Virtual instance has access to a pool of processors and dedicated memory. The virtual environments have encrypted private tunnels to the network ensuring data is secure and segregated from other customers data and network traffic.|
|Price||£156.34 to £377.10 per virtual machine per month|
|Discount for educational organisations||No|
|Free trial available||Yes|
|Description of free trial||The free trial has no operational limitations or restrictions. The free trail is available for a maximum of one month.|
|Pricing document||View uploaded document|
|Service definition document||View uploaded document|
|Terms and conditions document||View uploaded document|