Bytes Software Services

Mimecast Email Archiving A1

Mimecast Email Archive is a secure, scalable, cloud-based archive that can significantly reduce the complexity of your email infrastructure. Unrivalled integration with Microsoft Outlook gives users a bottomless mailbox, while superior mailbox management capability helps reduce the load on Exchange. Compliance officers benefit from near real time searches bsscloud

Features

  • Highly Secure, Resillient, Bottomless email storage
  • Archived email is stored encrypted
  • Data stored in defined, appropriate jurisdictions
  • Unrivalled integration with Microsoft Outlook
  • Mobile search app available for all major mobile devices
  • Near real-time organization-wide search
  • Granular litigation hold functionality
  • 100% service availability SLA
  • Sub 7 second archive search SLA
  • No additional on-premises hardware required

Benefits

  • Stores all outbound, inbound and internal email
  • Perpetual indexed archive
  • Strengthens compliance and governance
  • Helps reduce server storage, and lowers overheads

Pricing

£24.00 to £33.20 per user per year

  • Education pricing available

Service documents

G-Cloud 9

195969661327997

Bytes Software Services

Chris Swani

+44 (0) 7951 326815

chris.swani@bytes.co.uk

Service scope

Service scope
Software add-on or extension Yes
What software services is the service an extension to Extension to messaging platform services – eg On Premise Exchange, Office 365, Google Apps
Cloud deployment model Public cloud
Service constraints See Service level Agreement
System requirements An existing messaging platform

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Dependant on Service level purchased -
Email only business hours
Email and Telephone support Business hours
Email and Telephone 24 x 7
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels Standard Support: Email support available during local working hours (8am to 6pm) Business Support: Telephone support available during local working hours (8am to 6pm)
Priority/Platinum Support: 24x7 telephone support. Technicians are available 24x7 either directly or through a call answer service. Email support is available during local working hours.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started On boarding – Connect Application, backed with a dedicated connect engineer. Off Boarding – Customer driven, however assistance can be provided by Mimecast.
Service documentation No
End-of-contract data extraction Mimecast data extraction tools driven by customer.
End-of-contract process Gateway services would cease to function. Customer data is retained until data extraction is complete.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10+
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service None
Accessibility standards None or don’t know
Description of accessibility N/a
Accessibility testing None
API Yes
What users can and can't do using the API Utilisation of a reporting dashboard - via Splunk
API documentation Yes
API documentation formats HTML
API sandbox or test environment No
Customisation available No

Scaling

Scaling
Independence of resources We continuously monitor the utilisation of our underlying grid architecture data centre and ensure that additional infrastructure is deployed to maintain a 30% buffer to maximum utilisation

Analytics

Analytics
Service usage metrics Yes
Metrics types Graphical or Tabular reporting around message flow, bandwidth usage. Provided on a scheduled basis. Customer Service reports around threats and product feature usage
Reporting types
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Reseller providing extra support
Organisation whose services are being resold Mimecast

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Supplier-defined controls
Penetration testing frequency At least every 6 months
Penetration testing approach In-house
Protecting data at rest Other
Other data at rest protection approach Customer's archived data is encrypted at rest using AES256 bit encryption. Each customer is assigned a unique encryption key generated though a FIPS 140-2 aligned crypto library which is stored securely in a centralized key management system and used to encrypt data written to storage or decrypt data read from the storage grid. The Customer's encryption key is further encrypted with a master key stored within a centralized and restricted key management system.
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Via secure FTP download or the provision of an encrypted disk.
Data export formats Other
Other data export formats .eml
Data import formats Other
Other data import formats
  • .eml
  • .pst

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability Please See https://www.mimecast.com/globalassets/documents/termsandconditions/sla_and_support_terms.pdf
Approach to resilience Please see https://www.mimecast.com/globalassets/documents/termsandconditions/sla_and_support_terms.pdf
Outage reporting Please see https://www.mimecast.com/globalassets/documents/termsandconditions/sla_and_support_terms.pdf

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels Mimecast’s web applications do not give Mimecast support staff the ability to read or access a customer’s email content unless access is granted by the customer’s administrator. If for example the customer were to open a help desk ticket our customer support can view Meta data only for the purposes of trouble shooting. If further analysis is required, the customer would have to manually grant access to view the content of the email. Such instances are rare. Customer data is encrypted at rest using AES256 bit encryption.
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
  • Other

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Certification Europe
ISO/IEC 27001 accreditation date 21/03/2012
What the ISO/IEC 27001 doesn’t cover N/a
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations Yes
Any other security accreditations ISO27018, ISO22301, SOC 2, HIPAA

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards ISO 27001, 27018, and 22301
Information security policies and processes Mimecasts Information Security policies and processes are in alignment with ISO27001 and NIST

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach High Impact Changes (e.g Firewall/ switches) have been identified and are subject to a documented change control procedure which includes support tracking, approved workflows, and fall back procedures. Updates to the service follow a regular schedule and the impact is communicated to relevant parts of the business and customers. Changes to systems that could impact or compromise existing security and control procedures are subject to review by the Mimecast Information Security Team prior to acceptance.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Mimecast monitors vendor security bulletins for vulnerabilities to platforms in use and utilizes several vulnerability scanners which both continually scan and provide static analysis of the environment for new vulnerabilities. Vulnerability Results are correlated against events and suspicious activities logged within the organizations SIEM. The severity of vulnerabilities are assessed based on their impact and likelihood and risks are adjusted accordingly against both manual analysis and system events. Critical discovered vulnerabilities are discussed within one working day of the vulnerability being discovered. Mimecast has the capability to roll out patches globally within minutes if required.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach System and network logs are aggregated to a centralized SIEM and configured for alerting and monitoring by the Security team
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Mimecast has a formal Incident reporting process. All Mimecast staff who deal with client systems are trained on what constitutes an information security event and how to report it. The incident management roles and responsibilities of Mimecast staff, contractors and third-parties are formalized and documented. Mimecast has established an Incident Response Team, which also includes regional incident handlers for each territory of operation. Mimecast implements the SANS Institute Six-Step Incident Response Methodology that covers; 1. Preparation; 2. Identification; 3. Containment; 4. Eradication; 5. Recovery; and 6. Followup and Lessons Learnt.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks Other

Pricing

Pricing
Price £24.00 to £33.20 per user per year
Discount for educational organisations Yes
Free trial available No

Documents

Documents
Pricing document View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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