Complete IT Systems

Sophos

Centralize Your Network Security with Sophos. Next-Gen Endpoint Security with Advanced Threat Prevention, Always-On Encryption, UTM Firewall Appliances, Mobile Management, Web and Email Gateway Appliances, Wireless Access Points, Server Virtualization and Network Scanning for Ransomware

Features

  • General IT Management
  • Network Routing and Services
  • Network Protection
  • Advanced Threat Protection
  • Web Protection
  • Email Protection
  • Email Encryption and DLP
  • Secure Wi-Fi
  • Web Application Firewall Protection

Benefits

  • Data Loss Prevention, your organisations sensitive and critical information
  • manage access to removable media and mobile devices
  • secure without slowing down
  • refined functionality combined with intuitive user experience and easy deployment
  • on premise and on cloud solutions

Pricing

£0.1 to £100000 per unit

Service documents

G-Cloud 10

195496863073310

Complete IT Systems

Nick Lazenby

01274 396223

nick.lazenby@cit-sys.co.uk

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints No
System requirements None

User support

User support
Email or online ticketing support Email or online ticketing
Support response times 2 hours Monday to Friday 9am-5pm
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard WCAG 2.0 AAA
Web chat accessibility testing None
Onsite support Yes, at extra cost
Support levels We supply install and service support free of charge. If a site visit is required for the install this is charged as per install and accessibility, this includes engineers.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started User documentation and online training is provided with each product purchased. We also offer free phone support the installation and troubleshooting. Onsite train is available and is at an additional cost dependant on requirements
Service documentation Yes
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction Only log data is stored and can be extracts up to 90 days after the contract expiry date.
End-of-contract process Every thing listed will be included in the contract, no additional cost will in incurred.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install Yes
Compatible operating systems
  • Android
  • IOS
Designed for use on mobile devices Yes
Differences between the mobile and desktop service The mobile service is delivered through an easy to deploy app, with a small foot print and design to the specifics of the mobile OS
Accessibility standards WCAG 2.0 AAA
Accessibility testing NONE
API Yes
What users can and can't do using the API Sophos Central has secured APIs for SIEM integration and other purposes. These allow the retrieval of event and alert data for use in other systems.
API documentation Yes
API documentation formats Open API (also known as Swagger)
API sandbox or test environment Yes
Customisation available Yes
Description of customisation The user dashboard can be customised, as well as the user setting and accessibility. You can also change the delivery format and frequency of reports

Scaling

Scaling
Independence of resources Service is guaranteed, by only using small packets of data as a back up. This is done through small scheduled back ups and updates. This ensures that only the smallest of data is transferred.

Analytics

Analytics
Service usage metrics Yes
Metrics types Download the report to see detailed security effectiveness ratings, price-performance metrics and reliability test results, detailed security effectiveness, browser-based attacks and social engineering,
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Sophos

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations EU-US Privacy Shield agreement locations
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach In-house
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Data is exported from the portal, the only data stored is system logs.
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability SLA's are met on availability, through pre-designation of products.
Approach to resilience Available on request
Outage reporting A public dashboard, an API, and email alerts. This is set up on demand by the administrator.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels Users are restricted through the initial administrator set up. A
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications Currently working ISO27001

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach We are currently in the process of achieving ISO27001
Information security policies and processes https://www.sophos.com/en-us/legal/sophoslabs-information-security-policy.aspx

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Configuration and change is all managed through the Sophos dashboard/portal by the system administrator. The impact of the changes are then shown in the dashboard reporting tool.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Sophos XG Firewall, alongside Sandstorm and Intercept X, provide the ultimate defense against the latest advanced threats like ransomware. Working together, these solutions automatically identify, block, and respond to the latest zero-day threats. Combined analysis from DNS, IPS, web, and traffic filters identifies and blocks botnet and command and control call-home attempts to give you multi-layered protection. The Security Heartbeat links your endpoints and your firewall, combining the intelligence they gather to identify and isolate systems compromised by advanced and previously unknown threats.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Sophos Sandstorm is the next-generation cloud-sandbox technology that gives customers advanced defense against zero-day threats without additional hardware. It provides payload analysis to block evasive threats like ransomware disguised as executables, PDFs and Microsoft Office documents — sending them to its cloud-sandbox to be detonated and observed in a safe environment. This out-of-band cloud sandbox maximizes network performance and throughput providing a transparent user experience while delivering IT admin with a detailed threat report for every incident delivering high levels of visibility into network events.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Common events are dealt with in a pre-defined way. All potential threats are sand boxed and analysed in isolation by Sophos.
End users can also report on potential threats in a variety of way, either through the portal or dashboard to the affected p.c.'s desktop.
If an incident report is required this can be done through the administrators dashboard.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £0.1 to £100000 per unit
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Everything is included for a limited time, usually a month. This done upon request.
Link to free trial https://www.sophos.com/en-us/products/free-trials.aspx

Documents

Documents
Pricing document View uploaded document
Terms and conditions document View uploaded document
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