Code Enigma Limited

Ansible support and development

We have a specialist team of DevOps experts who can help you build the tools your developers need to efficiently build, test and deploy your applications. We can create and/or maintain Ansible scripts to streamline the development processes of your organisation, via a monthly contract or using a daily rate.

Features

  • Experienced at creating and maintaining custom DevOps scripts
  • Fluent with Ansible, Python, Puppet, Bash and more
  • Experienced with mentoring internal teams
  • ISO 9001 certified Agile project management
  • ISO 27001 certified for security in development and devops practice
  • Professional development techniques: git, CI, multi-stage deployment
  • Open source Ansible scripts always available to customers on GitHub

Benefits

  • Team strongly committed to Open Source software and principles
  • Broad base of skills and expertise
  • Ability to work as a single team alongside internal teams
  • Certified ISO processes for project management and security

Pricing

£450 to £21,900 a unit a month

  • Education pricing available

Service documents

Framework

G-Cloud 12

Service ID

1 9 5 0 4 2 6 4 6 6 2 0 7 0 1

Contact

Code Enigma Limited

Greg Harvey

020 3588 1550

sales@codeenigma.com

Planning

Planning service
Yes
How the planning service works
We start by investigating the requirements of your team with your technical architects. We agree with the client the scope of work and the desired outcomes, then we treat the work as a standard development project, following our ISO 9001 certified project process. As our company also provides cloud hosting we can advise on how best to combine your development with your devops and hosting needs.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
We can provide training for in-house teams in the products we create. We do this onsite, and create custom courses to meet the specific needs of the team.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
We use manual user acceptance testing with online ticketing and we also engage in continuous peer review of our work.

Security testing

Security services
Yes
Security services type
  • Security risk management
  • Security incident management
  • Security audit services

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
We are hosting system agnostic, while we provide our own hosting options we will work with client preferences as well.

Service scope

Service constraints
We work as a distributed team so will not normally work onsite once the investigation phase is complete.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Within 1 UK working day.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
We use Mattermost which is WCAG 2.0 compliant:
https://docs.mattermost.com/overview/compliance.html#accessibility-compliance
Web chat accessibility testing
None.
Support levels
Not applicable.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
None

Pricing

Price
£450 to £21,900 a unit a month
Discount for educational organisations
Yes

Service documents

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