PyraCloud Platform

The PyraCloud platform is built to help reduce the overall spend and maximize the value of your software investments. It gives organizations full transparency into your software licensing anytime and anywhere you require it. PyraCloud streamlines purchasing and procurement processes, including the management of contracts going forward.


  • Quotes, Orders and Invoices administration
  • Report functionalities
  • Approved online Product Catalogues
  • Software contracts/licenses renewal management
  • Cloud Decision Calculator to compare Cloud Service Providers offerings
  • Online Download Centre
  • Customizable dashboard as per user/organization requirements
  • Web chat functionality
  • Asset inventory, including serial numbers and corporate installation keys


  • Optimize costs by reducing your overall spend
  • Increase overall quality of the Cloud licensing process
  • Reduce risk by making well-considered decisions
  • Increase compliance by better govern and manage budgets
  • Maximize the value of your software investments
  • Streamline your overall software portfolio management
  • Full transparency into your software licensing anytime


£5 to £25 a user a year

  • Free trial available

Service documents


G-Cloud 12

Service ID

1 9 4 4 2 3 4 5 4 0 5 5 4 8 2


SoftwareONE Tom Hook
Telephone: +44 203 005 0238

Service scope

Software add-on or extension
Cloud deployment model
Private cloud
Service constraints
System requirements
Current web browser

User support

Email or online ticketing support
Email or online ticketing
Support response times
According Service Level Agreement (SLA)
User can manage status and priority of support tickets
Online ticketing support accessibility
None or don’t know
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Web chat accessibility testing
Onsite support
Yes, at extra cost
Support levels
Support levels according SLA.
SoftwareONE will provide a technical account manager.
Support available to third parties

Onboarding and offboarding

Getting started
On-demand and live webinar training, or on-site possible
Service documentation
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
We can provide csv/ods outputs of all user data on request
End-of-contract process
Service can be downgraded to the free version retaining all historical data but removing premium features

Using the service

Web browser interface
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
Designed for use on mobile devices
Differences between the mobile and desktop service
Limited view and functionalities
Service interface
Description of service interface
Accessibility standards
None or don’t know
Description of accessibility
Accessibility testing
Customisation available
Description of customisation
Live tiles present real-time quote and order information.
Direct access to your most important information and
Easy access to quotes, invoices, agreements, and
documents from a single point.

Globally-connected ERP system ensures seamless
catalog viewing and product purchasing. Automatically
remove all products not qualified for purchase under
your active licensing agreements. Make confident
procurement decisions with active price levels and
available currencies.
Additional integration services, including OCI Punchout


Independence of resources
The platform is currently hosted in high availability, mirrored data centres operated by in Switzerland. No guarantees are made on service performance, but we monitor this and it is consistently strong. Future plans include migration to an Azure backend that will provide further resilience and scalability in the event of high demand.


Service usage metrics
Metrics types
Please see the Business admins section found here
Reporting types
  • API access
  • Real-time dashboards


Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
  • EU-US Privacy Shield agreement locations
  • Other locations
User control over data storage and processing locations
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with another standard
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Please see
Data export formats
  • CSV
  • ODF
  • Other
Other data export formats
Data import formats
  • CSV
  • ODF
  • Other
Other data import formats
Please see

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
  • Other
Other protection between networks
For data in transit, all customer-facing servers negotiate a secure session by using TLS/SSL with client machines to secure the customer data.
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection within supplier network

Availability and resilience

Guaranteed availability
Approach to resilience
Available on request
Outage reporting
Email alerts

Identity and authentication

User authentication needed
User authentication
  • 2-factor authentication
  • Username or password
  • Other
Other user authentication
Cloud identity authentication - Users with cloud identities are authenticated using traditional challenge/response.
Access restrictions in management interfaces and support channels
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
You control when users can access audit information
How long user audit data is stored for
Access to supplier activity audit information
You control when users can access audit information
How long supplier audit data is stored for
How long system logs are stored for

Standards and certifications

ISO/IEC 27001 certification
Who accredited the ISO/IEC 27001
ISO/IEC 27001 accreditation date
What the ISO/IEC 27001 doesn’t cover
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Who accredited the PCI DSS certification
Self certfied
PCI DSS accreditation date
What the PCI DSS doesn’t cover
Other security certifications
Any other security certifications
ISO27001 Data centres

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards
EU Model Clauses, SOC1 & SOC 2
Information security policies and processes
SoftwareONE's information security policies and procedures are available on request

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
PyraCloud has formal standard operating procedures (SOPs) governing the change management process. These SOPs cover both software development and hardware change and release management, and are consistent with established regulatory and best-practice guidelines
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
SoftwareONE runs multiple layers of antivirus software to ensure protection from common malicious software. Servers within the SoftwareONE environment run anti-virus software that scans files uploaded and downloaded from the service for viruses or other malware.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Incident management type
Incident management approach
Available on request

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks


£5 to £25 a user a year
Discount for educational organisations
Free trial available
Description of free trial
Free trial via demo environment and for limited time period (up to 60 days maximum).

Service documents