SoftwareONE

PyraCloud Platform

The PyraCloud platform is built to help reduce the overall spend and maximize the value of your software investments. It gives organizations full transparency into your software licensing anytime and anywhere you require it. PyraCloud streamlines purchasing and procurement processes, including the management of contracts going forward.

Features

  • Quotes, Orders and Invoices administration
  • Report functionalities
  • Approved online Product Catalogues
  • Software contracts/licenses renewal management
  • Cloud Decision Calculator to compare Cloud Service Providers offerings
  • Online Download Centre
  • Customizable dashboard as per user/organization requirements
  • Web chat functionality
  • Asset inventory, including serial numbers and corporate installation keys

Benefits

  • Optimize costs by reducing your overall spend
  • Increase overall quality of the Cloud licensing process
  • Reduce risk by making well-considered decisions
  • Increase compliance by better govern and manage budgets
  • Maximize the value of your software investments
  • Streamline your overall software portfolio management
  • Full transparency into your software licensing anytime

Pricing

£5 to £25 a user a year

  • Free trial available

Service documents

Framework

G-Cloud 12

Service ID

1 9 4 4 2 3 4 5 4 0 5 5 4 8 2

Contact

SoftwareONE Tom Hook
Telephone: +44 203 005 0238
Email: technology-products.uk@softwareone.com

Service scope

Software add-on or extension
No
Cloud deployment model
Private cloud
Service constraints
N/A
System requirements
Current web browser

User support

Email or online ticketing support
Email or online ticketing
Support response times
According Service Level Agreement (SLA)
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
N/A
Web chat accessibility testing
N/A
Onsite support
Yes, at extra cost
Support levels
Support levels according SLA.
SoftwareONE will provide a technical account manager.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
On-demand and live webinar training, or on-site possible
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
We can provide csv/ods outputs of all user data on request
End-of-contract process
Service can be downgraded to the free version retaining all historical data but removing premium features

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Limited view and functionalities
Service interface
Yes
Description of service interface
N/A
Accessibility standards
None or don’t know
Description of accessibility
N/A
Accessibility testing
N/A
API
No
Customisation available
Yes
Description of customisation
Live tiles present real-time quote and order information.
Direct access to your most important information and
actions.
Easy access to quotes, invoices, agreements, and
documents from a single point.

Globally-connected ERP system ensures seamless
catalog viewing and product purchasing. Automatically
remove all products not qualified for purchase under
your active licensing agreements. Make confident
procurement decisions with active price levels and
available currencies.
Additional integration services, including OCI Punchout

Scaling

Independence of resources
The platform is currently hosted in high availability, mirrored data centres operated by Green.ch in Switzerland. No guarantees are made on service performance, but we monitor this and it is consistently strong. Future plans include migration to an Azure backend that will provide further resilience and scalability in the event of high demand.

Analytics

Service usage metrics
Yes
Metrics types
Please see the Business admins section found here https://support.office.com/en-gb
Reporting types
  • API access
  • Real-time dashboards

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • EU-US Privacy Shield agreement locations
  • Other locations
User control over data storage and processing locations
Yes
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with another standard
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Please see https://products.office.com/en-us/business/office-365-online-data-portability
Data export formats
  • CSV
  • ODF
  • Other
Other data export formats
See https://products.office.com/en-us/business/office-365-online-data-portability
Data import formats
  • CSV
  • ODF
  • Other
Other data import formats
Please see http://fasttrack.microsoft.com/office/onboard/50

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
  • Other
Other protection between networks
For data in transit, all customer-facing servers negotiate a secure session by using TLS/SSL with client machines to secure the customer data.
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection within supplier network
N/A

Availability and resilience

Guaranteed availability
N/A
Approach to resilience
Available on request
Outage reporting
Email alerts

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Username or password
  • Other
Other user authentication
Cloud identity authentication - Users with cloud identities are authenticated using traditional challenge/response.
Access restrictions in management interfaces and support channels
N/A
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
You control when users can access audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
You control when users can access audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
BSI
ISO/IEC 27001 accreditation date
19/10/2016
What the ISO/IEC 27001 doesn’t cover
N/A
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
Yes
Who accredited the PCI DSS certification
Self certfied
PCI DSS accreditation date
31/07/2016
What the PCI DSS doesn’t cover
N/A
Other security certifications
Yes
Any other security certifications
ISO27001 Data centres

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards
EU Model Clauses, SOC1 & SOC 2
Information security policies and processes
SoftwareONE's information security policies and procedures are available on request

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
PyraCloud has formal standard operating procedures (SOPs) governing the change management process. These SOPs cover both software development and hardware change and release management, and are consistent with established regulatory and best-practice guidelines
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
SoftwareONE runs multiple layers of antivirus software to ensure protection from common malicious software. Servers within the SoftwareONE environment run anti-virus software that scans files uploaded and downloaded from the service for viruses or other malware.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Incident management type
Undisclosed
Incident management approach
Available on request

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Pricing

Price
£5 to £25 a user a year
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
Free trial via demo environment and for limited time period (up to 60 days maximum).

Service documents