Bentley Systems (UK) Limited

ProjectWise CONNECT Edition - Implementation

Bentley offers Implementation services for its ProjectWise CONNECT Edition – Cloud Software as offered under Lot 2. Bentley will stand up, install and configure the ProjectWise CONNECT Edition software. Our implementation services have been based on our extensive knowledge and experience in delivering ProjectWise solutions to users worldwide.

Features

  • Standing-up of the ProjectWise CONNECT Edition - Cloud Software
  • Installing of the ProjectWise CONNECT Edition - Cloud Software
  • Configuring of the ProjectWise CONNECT Edition – Cloud Software
  • Training and Coaching on configuration

Benefits

  • Solution implementation with proven practices that reduce risk
  • Learning and support to get your team productive quickly
  • Roadmap planning to identify and implement winning strategies
  • Workflow and process implementation to optimise your business’ efficiency
  • Project management ensuring alignment with your business’ goals

Planning

Planning
Planning service Yes
How the planning service works A Baseline Configuration Workshop is provided to capture the required information to finish the baseline configuration. During the minimum workshop phase, Bentley will discuss with you and agree on configuration topics which are required to finish the baseline ProjectWise BS1192/ISO19650 configuration. Changes in the workflow, folder structure or more complex configuration activities will be covered in a separate optional workshop at a later stage.
Planning service works with specific services Yes
Hosting or software services the planning service works with
  • ProjectWise CONNECT Edition - Lot 2
  • Bentley Success Plans - Lot 3

Training

Training
Training service provided Yes
How the training service works The following training is included to follow the suggested “train the trainer” approach.
ProjectWise Administrator Client Express - This course presents an overview of the ProjectWise Administrator client application. It focuses on the options available to administrators from within the client application. This course is for administrators who need an overview of how ProjectWise relates to the management of projects and documents.
ProjectWise User Essentials - This course is for individuals who need to manage documents throughout a project cycle and work in the ProjectWise managed environment. It presents techniques for working in an integrated environment with MicroStation, AutoCAD, and Microsoft Office applications. Methods for searching for documents are presented, as well as how to use the ProjectWise web interface. Live training courses are very interactive. The students will continually engage with the instructor to ensure a successful learning outcome that includes a course assessment.
Bentley Deliverables Management - ProjectWise Deliverables Management allows for project information exchange between project participants that have a formal relationship with each other as defined by their contracts. Again, live training courses are very interactive. The students will continually engage with the instructor to ensure a successful learning outcome that includes a course assessment.
Training is tied to specific services Yes
Services the training service works with
  • ProjectWise CONNECT Edition - Lot 2
  • Bentley Success Plans - Lot 3

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works For existing users wanting to move to the cloud, Bentley will ensure that the required services are provided to enable you to transition your current solution to ProjectWise CONNECT Edition. As part of your ProjectWise Design Integration subscription, Bentley provides services to transition your existing on-premises solution to Bentley’s cloud provisioned service. Bentley’s ProjectWise team will collaborate with you to plan and execute an appropriate transition process according to an agreed schedule. Since the ProjectWise Design Integration software in the Bentley cloud-computing environment is the same as your existing on-premises implementation, a low-risk phased transition is possible without impacting productivity. Bespoke customisations, database types and versions or integration with non-Bentley products will be reviewed and may require additional chargeable activities if it is agreed that they also need to be migrated or connected to the cloud-computing environment. For other users, Bentley can provide the transition services as a one-off implementation add-on based on the SFIA Card rates.
Setup or migration service is for specific cloud services Yes
List of supported services
  • ProjectWise CONNECT Edition - Lot 2
  • Bentley Success Plans - Lot 3

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service No

Security testing

Security testing
Security services No

Ongoing support

Ongoing support
Ongoing support service No

Service scope

Service scope
Service constraints Prerequisites for the successful provision of the implementation services: Client hardware software requirements must meet the application requirements; the ProjectWise compatibility matrix for user desktop applications must be considered; appropriate training facilities need to be provided; availability of Client resources needs to be confirmed; remote access for Bentley personnel including opening firewalls and ports needs to be provided. For a more elaborate list please see Lot 3 - PW CE - Implementation - Services Definition document.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Support during the implementation is limited both in terms of effort from Bentley and types of issues to be handled such as configuration support questions/issues. They are handled by the assigned Bentley Project Manager via an issue list document where questions/issues are logged, timelines and resolutions mutually agreed. Technical support questions are handled through the User Support service for the ProjectWise CONNECT Edition Cloud Software whereas response times are covered by the SLA and priority. For example, Priority 1 service tickets have a 1 hour response time.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Support levels No additional service levels for implementation support. This is handled through the project management route.

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Pricing

Pricing
Price £38000 per instance
Discount for educational organisations No

Service documents

pdf document: Pricing document odt document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions pdf document: Modern Slavery statement
Service documents
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