Allsop provide a cloud service and mobile app to manage mobile workforces, reducing administration costs and increasing productivity, giving your business a competitive edge. From meter readings to electronic proof of delivery to fire risk inspections to vehicle tracking, our apps can be tailored to meet your organisational requirements.
- Anywhere access to administration processes
- On and off line availability for field operatives
- Real time reporting from the field
- Batch loading of jobs and assets
- Drag and drop job assignment
- Export work data to Excel or PDF
- API available for system integration
- Location mapping and tracking
- Scan and sign capabilities
- RFID/NFC and barcode reading
- Reduce administration time and costs by up to 50%
- Improve compliance and productivity by up to 20%
- Enhanced visibility of operatives and assets in the field
- Verify proof of delivery and send invoices immediately
- Customise forms to suit your requirements
- Accurate employee shift tracking
- Reduce payroll inaccuracies
- Lone worker protection
- Consistency of returned data
- Easy to understand reporting utilities
£25 per licence per month
- Pricing document
- Skills Framework for the Information Age rate card
- Service definition document
- Terms and conditions
Allsop Consulting Ltd
|Software add-on or extension||No|
|Cloud deployment model||Hybrid cloud|
|Service constraints||All maintenance will be notified ahead of time via notifications during login, however it usually does not majorly affect the mobile service, as it continues to work offline during any maintenance periods.|
|Email or online ticketing support||Email or online ticketing|
|Support response times||
First response - 2 Hours Mon - Fri 9am to 5pm
First response at weekends - 2 Hours subject to relevant support agreement in place.
Extended hours available on request.
|User can manage status and priority of support tickets||No|
|Phone support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support||No|
|Onsite support||Yes, at extra cost|
Monday to Friday, 9am to 5pm support is included as part of the payment model.
24/7 support is available on request.
Technical account manager is assigned to each account.
|Support available to third parties||Yes|
Onboarding and offboarding
Allsop provides as standard 1 day of onsite training, set up of GeoPal account and configuration of templates.
Additional training on request.
|End-of-contract data extraction||Data can be extracted from the management console in a variety of formats eg. excel, pdf, word, JSON, XML and other file types are available.|
£950 set up fee. Monthly payment dependent on the number of licences. Users can also pay for the year in advance, in which case they receive a 10% discount off the total yearly licence fee.
A one month notice period must be given to end the contract.
Additional costs include extra training, on-site visits, platform customisation and any other consultancy.
Using the service
|Web browser interface||No|
|Application to install||Yes|
|Compatible operating systems||Android|
|Designed for use on mobile devices||Yes|
|Differences between the mobile and desktop service||
The mobile app is designed specifically for data capture and to be used by field workers.
The web application acts as the management console for viewing and manipulating the data.
|Accessibility standards||None or don’t know|
|Description of accessibility||N/A - Accessibility has not been tested|
|What users can and can't do using the API||
An API key can be provided by Allsop on request. The API is only accessible through a valid API key.
Web API documentation is available and accessible through the management console. This documentation provides detailed information on the use of GeoPal web APIs. Multiple programming languages are supported eg. Java, C#, VB, Python, PHP.
|API documentation formats|
|API sandbox or test environment||Yes|
|Description of customisation||
The look and feel of the mobile app can be customised. The functionality of the mobile app can be customised. This can be done app builder module on the GeoPal platform. Custom web portals can also be both developed and hosted on the GeoPal platform.
Customisation can be done by anyone with the appropriate access to a GeoPal account and a valid API key.
|Independence of resources||GeoPal's cloud architecture is designed so that the platform can handle large numbers of users without affecting performance. There is no limit on the amount of users that can access the platform at any one time.|
|Service usage metrics||Yes|
|Metrics types||Any action carried out in GeoPal is visible through the management console, for example, last login details, last known location, when the platform was last accessed, last completed job, in progress jobs.|
|Supplier type||Reseller providing extra features and support|
|Organisation whose services are being resold||GeoPal|
|Staff security clearance||Staff screening not performed|
|Government security clearance||None|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||European Economic Area (EEA)|
|User control over data storage and processing locations||Yes|
|Datacentre security standards||Managed by a third party|
|Penetration testing frequency||At least every 6 months|
|Penetration testing approach||Another external penetration testing organisation|
|Protecting data at rest||Physical access control, complying with SSAE-16 / ISAE 3402|
|Data sanitisation process||Yes|
|Data sanitisation type||Deleted data can’t be directly accessed|
|Equipment disposal approach||A third-party destruction service|
Data importing and exporting
|Data export approach||Data can be extracted from the management console in a variety of formats eg. excel, pdf, word, JSON, XML and other file types are available.|
|Data export formats||
|Other data export formats||
|Data import formats||CSV|
|Data protection between buyer and supplier networks||
|Data protection within supplier network||Other|
|Other protection within supplier network||The GeoPal database resides on Amazon's AWS cloud infrastructure. With its data protected to an AES 128 bit encryption. The GeoPal mobile app is protected by AES 256 bit encryption using SQL Cipher. Data is protected in transit and at rest on the mobile.|
Availability and resilience
|Guaranteed availability||GeoPal data transfer occurs through the SIM card in each of the mobile devices which emit a carrier signal from the service provider. GeoPal has both online and offline capabilities. Data transfer in real-time occurs when online however WJM operatives can fill out their worksheets on their devices while offline. Once the operative has connectivity again the data will be synced to the cloud. As mentioned previously, data which is held in GeoPal’s cloud servers can be restored to its original state. This means that if records were changed or deleted, there is a process which can allow those records to be retrieved.|
|Approach to resilience||The GeoPal database resides on Amazon’s AWS cloud infrastructure with its data protected to an AES 128 bit encryption. The datacentres themselves are secured with a number of physical restraints such as finger print and retina scan, 24/7 armed guards, passcode and timed-locks. Data is duplicated and held on two Tier 4 level (highest security rating) data centres both located in Europe. If one of the datacentres fails, data is backed up on the other. A load balancer is used to split traffic between both locations, both locations are live at once. An outage can be simulated by removing one route from the load balancer. The GeoPal mobile app is protected with an AES 256 bit encryption using SQL chipper. If the hand held device is lost or stolen its data cannot be accessed. Data in transit between the website and the servers is protected through a 128 bit encryption and sits behind SSL security protocols. The GeoPal application requires a username and password to access. The password must be at least eight characters and have at least one numerical digit. There is no auto-login feature in GeoPal. Sessions are automatically timed out after 30 minutes idle.|
|Outage reporting||API and email alerts are available.|
Identity and authentication
|User authentication needed||Yes|
|User authentication||Username or password|
|Access restrictions in management interfaces and support channels||GeoPal users can be assigned permissions based on their job role requirements. More granular permissions can be configured for example allowing users to access certain features of the platform.|
|Access restriction testing frequency||At least every 6 months|
|Management access authentication||Username or password|
Audit information for users
|Access to user activity audit information||Users have access to real-time audit information|
|How long user audit data is stored for||User-defined|
|Access to supplier activity audit information||Users have access to real-time audit information|
|How long supplier audit data is stored for||User-defined|
|How long system logs are stored for||User-defined|
Standards and certifications
|ISO/IEC 27001 certification||No|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Other security certifications||No|
|Named board-level person responsible for service security||Yes|
|Security governance certified||No|
|Security governance approach||
The Allsop web application resides on Amazon’s secure and reliable hosting environment and all data is encrypted. Data captured using the Allsop mobile app is also encrypted and can only be accessed through the GeoPal mobile app.
Data can be encrypted at rest on the servers if required
The services Allsop uses within Amazon’s Cloud is also stored in a Virtual Private Cloud (VPC). This allows us to directly control which services and servers have access to which data ensuring that only servers with the correct security privileges have access.
|Information security policies and processes||All customer data exists only within their individual, locked account, and support technicians can only access it by being granted the permission by a customer directly. This is monitored regularly through our support manager, and is escalated to CTO for review.|
|Configuration and change management standard||Supplier-defined controls|
|Configuration and change management approach||
Configuration and change management is implemented by the customer, as they control the configuration of their service.
New features are introduced through a 3-environment testing which the customer is able to check and report issues at any time.
All changes are reviewed through multiple approval workflows, to ensure security frameworks have been followed.
|Vulnerability management type||Supplier-defined controls|
|Vulnerability management approach||Our system is maintained by a 3rd party managed services provider that specializes in designing, building and managing scalable hosting infrastructures for mission critical websites an internet services. The monitoring software used is Nagios, which allows detection of any change in service level.|
|Protective monitoring type||Supplier-defined controls|
|Protective monitoring approach||Our system is maintained by a 3rd party managed services provider that specializes in designing, building and managing scalable hosting infrastructures for mission critical websites an internet services. The monitoring software used is Nagios, which allows detection of any change in service level.|
|Incident management type||Supplier-defined controls|
|Incident management approach||Incidents can be reported via multiple support channels (email, web submission, telephone), and updates are provided to individual customers for specific incidents via the reporting channel, or to all customers via email and support portal updates.|
|Approach to secure software development best practice||Conforms to a recognised standard, but self-assessed|
Public sector networks
|Connection to public sector networks||No|
|Price||£25 per licence per month|
|Discount for educational organisations||No|
|Free trial available||No|