Logging and Metrics as a Service using Elasticsearch, Logstash, Kibana (ELK)
Logit provides a fully managed realtime logging and metrics SaaS solution based on Elasticsearch, Logstash and Kibana (ELK) which is scalable, secure and compliant. Use the Logit platform for Log Management, Server Metrics, Security Information and Event Management (SIEM), by running multiple, centralised ELK stacks. All services are ISO27001 certified.
- Logging and Metrics solution based on Elasticsearch, Logstash and Kibana
- Authentication options including SAML, SSO, Email, Social, 2FA and more
- Role based access controls and auditable user ELK stack access
- Run multiple, secure, isolated, ELK stack versions that autoscale
- Flexible Alerting and Notifications, including Webhooks, PagerDuty, Slack and Email
- Open-source data shipping tools like Filebeat, Metricbeat, Heartbeat and more
- Pre-configured and customisable Logstash Filters to enhance your data
- Support for AWS, Azure, GCP, Cloud Foundry or on premise
- Dedicated support team, live chat and help centre knowledgebase
- ISO27001 Certified. GDPR, HIPAA and SOC 2 Compliant
- Actionable insights to deliver the best experience for your customers
- Managed and optimised ELK platform with no maintenance required
- Generate customisable dashboards, complete visibility across your logging and metrics
- Integrate, alert and notify using Email, Slack, Pagerduty and more
- Ensure you are meeting your auditing, compliance and security requirements
- Monitor and troubleshoot your applications and infrastructure in real-time
- Simple and secure on-boarding, accelerating the time to value (TTV)
- Reduced total cost of ownership (TCO)
- Auto scaling volume and retention limits
- Restrict and audit system access and usage
£129 to £139999 per instance per month
- Pricing document
- Skills Framework for the Information Age rate card
- Service definition document
- Terms and conditions
Lee Smith or Kieran Southern
|Software add-on or extension||No|
|Cloud deployment model||
|Email or online ticketing support||Email or online ticketing|
|Support response times||Responses will typically be within the same/next business day, 4 hours or 1 hour depending on package level that is purchased.|
|User can manage status and priority of support tickets||No|
|Phone support availability||24 hours, 7 days a week|
|Web chat support||Web chat|
|Web chat support availability||9 to 5 (UK time), 7 days a week|
|Web chat support accessibility standard||WCAG 2.1 AA or EN 301 549|
|Web chat accessibility testing||We use "Intercom.io" to provide our web chat platform|
|Onsite support||Yes, at extra cost|
Support levels are based on account package.
Basic - Email only during business hours.
Pro - Email and live chat during business hours.
Enterprise - Telephone, live chat, email and dedicated account manager. Out of hours 24/7 technical support.
Support is included in the service cost based on the package.
Enterprise requires a minimum monthly spend per month.
|Support available to third parties||Yes|
Onboarding and offboarding
On-boarding is managed through the web platform and a setup process. Users are provided with a task list to collaboratively learn and engage with service features. Each task presented has a dedicated process and user documentation.
We have a dedicated help centre to answer FAQs.
Onsite training and workshops are available to deliver integration support and solution design.
|End-of-contract data extraction||
Data can be extracted prior to or at termination using APIs.
Customers can also use Snapshot and Restore tools.
Assistance with utilising APIs and transitioning your solution can be provided at additional cost.
ELK Stacks will be decommissioned and the data is permanently deleted.
This is included in the price of the contract.
Using the service
|Web browser interface||Yes|
|Application to install||No|
|Designed for use on mobile devices||Yes|
|Differences between the mobile and desktop service||There are no differences in the service, however user experience is improved on larger devices.|
|What users can and can't do using the API||Actions available in the web GUI can be undertaken through the API.|
|API documentation formats||
|API sandbox or test environment||Yes|
|Description of customisation||
Service users can customise and modify any aspect of
- Logstash inputs and filters
- Kibana saved searches, visualisations and dashboards
- Elasticsearch templates and configuration
- Alert rules, enhancements and notifications
Users can customise the service using the web GUI and APIs.
Account owners can delegate permissions on a granular level to control who can customise what.
|Independence of resources||
Each Logit ELK stack has its own dedicated resources, featuring highly available Elasticsearch, Logstash and Kibana instances.
All Logit ELK stacks are customisable to meet your teams needs reducing friction and increasing the effectiveness of your logging and metrics management.
|Service usage metrics||Yes|
Ingestion volume and overage.
Stack health and resource usage.
Service status and availability.
User Audit Logging
|Supplier type||Not a reseller|
|Staff security clearance||Conforms to BS7858:2012|
|Government security clearance||Up to Developed Vetting (DV)|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||
|User control over data storage and processing locations||Yes|
|Datacentre security standards||Complies with a recognised standard (for example CSA CCM version 3.0)|
|Penetration testing frequency||At least every 6 months|
|Penetration testing approach||‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider|
|Protecting data at rest||
|Data sanitisation process||Yes|
|Data sanitisation type||Explicit overwriting of storage before reallocation|
|Equipment disposal approach||Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001|
Data importing and exporting
|Data export approach||
Users can export their data using the Elasticsearch HTTP API utilising the Snapshot API.
Users can export their configuration including Logstash inputs and filters, Kibana saved searches, visualisations and dashboards using the web platform and APIs.
|Data export formats||Other|
|Other data export formats||JSON|
|Data import formats||
|Other data import formats||
|Data protection between buyer and supplier networks||
|Data protection within supplier network||
Availability and resilience
SLA availability is based on account level
Pro - 99.9% availability
Enterprise - Guaranteed SLA options available up to 99.999%.
Service Credits are calculated as a percentage of the total charges paid by you for the stack for the billing cycle in which the SLA was not met, see terms and conditions document for more details.
Visibility provided on our public status page and your dashboard
|Approach to resilience||
ELK Stacks are highly resilient by design as their components horizontally scale across different isolated resources and datacentre locations. ELK Stacks can remain operational when any of the resources fail. Active monitoring detects failures and auto heals the stack by allocating resources and restoring resiliency.
Our platform is highly available by design and geographically distributed across multiple regions.
Global outages are displayed on a public status page with incident details and estimated resolution time.
Stack outage reports can be customised to alert users in a variety of different ways including webhooks, emails, slack, pagerduty and many more.
Identity and authentication
|User authentication needed||Yes|
|Other user authentication||
Logit provides you with a wide variety of industry standard authentication options. With this, you decide how your organisation manages and controls secure access to the Logit platform.
If you are part of a organisation that needs to federate its existing enterprise directory service to allow employees to authenticate on the Logit Platform, using existing enterprise credentials, we offer a range of Enterprise IdP connections for example Single Sign On via SAML, GSuite, Azure AD, Okta etc
Use your existing social authentication providers, such as Google, Github or Microsoft to effortlessly sign-in to the Logit platform and secure your account.
|Access restrictions in management interfaces and support channels||Logit provides you with role based access controls on your account, to manage your teams and individual users. You can invite users to access your account, and configure team privileges for granular control. For instance, you can allow users of your billing team to only handle and manage payments and procurement. The web support channel is integrated into the web application and secure token is used to assure identity. You control access to your account and grant access to our support staff as required.|
|Access restriction testing frequency||At least every 6 months|
|Management access authentication||
Audit information for users
|Access to user activity audit information||Users have access to real-time audit information|
|How long user audit data is stored for||User-defined|
|Access to supplier activity audit information||Users have access to real-time audit information|
|How long supplier audit data is stored for||User-defined|
|How long system logs are stored for||User-defined|
Standards and certifications
|ISO/IEC 27001 certification||Yes|
|Who accredited the ISO/IEC 27001||Approachable Certification Ltd|
|ISO/IEC 27001 accreditation date||22/01/2019|
|What the ISO/IEC 27001 doesn’t cover||None. All G-Cloud services are covered.|
|ISO 28000:2007 certification||No|
|CSA STAR certification||Yes|
|CSA STAR accreditation date||25/01/2017|
|CSA STAR certification level||Level 1: CSA STAR Self-Assessment|
|What the CSA STAR doesn’t cover||None|
|Other security certifications||No|
|Named board-level person responsible for service security||Yes|
|Security governance certified||Yes|
|Security governance standards||
|Information security policies and processes||
Logit is audited by an ISO/IEC 27001:2013 UKAS certified auditor and is ISO/IEC 27001:2013 certified. ISO/IEC 27001:2013 is a standard for an Information Security Management System (ISMS), specifying the policies and procedures for all legal, physical, and technical controls used by an organisation to minimise risk to information.
It is Logit’s policy to maintain an ISMS designed to meet the requirements of the ISO/IEC 27001:2013 standards in pursuit of its primary objectives, purpose and the context of the organisation. We also operate in compliance with GDPR, HIPAA and SOC 2.
To accomplish this we make use of industry leading security tools and best practices to ensure the highest level of security at Logit. You can request a copy of the certification from your Logit sales representative.
|Configuration and change management standard||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Configuration and change management approach||
Logit carries out risk assessments to identify potential risks, their impacts and to identify controls, in line with Logit’s risk management framework. No change implementation work is done until the change is agreed by the relevant parties. Logit is a certified ISO27001 organisation and undertakes external pen testing.
Platform configuration and changes must undergo risk and impact assessments before any change is deployed to a production environment. They are developed and tested in isolation by multidisciplinary teams, using specific tools and techniques, including continuous integration, automated unit testing, pair programming and test-driven development.
|Vulnerability management type||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Vulnerability management approach||
Logit has an established process to monitor our assets and third party software. Patching is prioritised on vulnerability severity and risk. Our patching policy explicitly states that any software or component should be rapidly patchable in an automated fashion.
Penetration testing is undertaken to assert these policies and practices are effective and sufficient.
|Protective monitoring type||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Protective monitoring approach||
All platform activity is continuously monitored and recorded to detect unusual behaviour and identify potential compromises.
Our Information Security Management System (ISMS) explains who and how specific types of compromises are handled. Logit have defined incident management and business continuity processes which has various levels priority depending on the severity and impact of an incident.
|Incident management type||Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402|
|Incident management approach||Logit has a defined incident management process as part of its Information Security Management System. Incidents can be reported, immediately after they are seen or experienced, via multiple support channels. Incident reports and status, where appropriate, are provided on our public status page and are updated regularly, or directly communicated to the user who reported the original incident.|
|Approach to secure software development best practice||Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)|
Public sector networks
|Connection to public sector networks||No|
|Price||£129 to £139999 per instance per month|
|Discount for educational organisations||No|
|Free trial available||Yes|
|Description of free trial||Trial length 14 days. All 'Pro' account features included. Data retention fixed at 14 days. Daily volume restricted to 25GB per day. Trial length and daily volume can be extended by contacting the support team.|
|Link to free trial||https://logit.io|