CC2i Limited

Dojo: Housing

Cyber awareness training and e-learning for all levels of housing staff. Developed by BAFTA award winning filmmakers, co-designed in collaboration with four housing associations, based on original material commissioned by the BBC.
Video modules & supporting eLearning reflect housing protocols/procedures.
Dojo is used by 100+ public sector organisations (350,000+ staff).

Features

  • Hosted service
  • Integration options re SCORM compliant learning management systems
  • Accessible on full range of devices

Benefits

  • Co-designed in collaboration with four housing associations
  • Specifically focused on housing cyber security requirements & protocols
  • Created by the company behind BBC's mandatory cyber training
  • 12 video based modules with supporting SCORM compliant eLearning
  • Dojo covers the full range of cyber issues and threats
  • All videos are subtitled
  • Highly accessible & engaging, animation based with clear messaging
  • Public sector collaboration continues to steer product development
  • Designed & developed by BAFTA winning film makers
  • Modules updated in terms of cyber threats as they evolve

Pricing

£1.95 to £2.45 per person per year

Service documents

G-Cloud 11

192201726651756

CC2i Limited

Guy Giles

07973 909663

guy.giles@cc2i.org.uk

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints N/a
System requirements No specific requirements

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Monday-Friday 9am-6pm we aim to respond to all queries within two hours, in the vast majority of cases we respond within one hour. As a default we aim to respond to any query within 24 hours.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard None or don’t know
How the web chat support is accessible N/a
Web chat accessibility testing N/a
Onsite support Yes, at extra cost
Support levels In all cases to date, we have been able to liaise with relevant technical people at the commissioning organisation remotely to enable successful installation and use of the Dojo e-Learning training suite. Should onsite support be required for any reason this would be discussed and any associated costs agreed with the customer in advance.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We work closely with customers to assess the right way to deploy Dojo for their organisation, covering both access to the video modules and eLearning content as well as measurement in terms of staff awareness and completion should that be required.
Dojo is a flexible solution and can integrate with existing learning management systems, be hosted for customers or streamed.
Service documentation No
End-of-contract data extraction N/a
End-of-contract process At the end of the contract streamed customers will simply have access to the cloud hosted videos removed, whilst customers who host the videos or have embedded them into their learning management systems will need to prove their removal.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Full service is provided on all devices.
API No
Customisation available Yes
Description of customisation Branding and specific local messages and policies can be adjusted in the e-Learning materials although in most cases it is not needed. This is undertaken by our production team with costs being agreed by the customer in advance. Day rates for this work are included in our pricing.

Scaling

Scaling
Independence of resources Subject to local network capacity, this service is hosted on industry strength cloud infrastructure with relevant associated service level agreements.

Analytics

Analytics
Service usage metrics Yes
Metrics types Training access and completion rates - per module
Reporting types Regular reports

Resellers

Resellers
Supplier type Reseller providing extra support
Organisation whose services are being resold Matobo Ltd

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations European Economic Area (EEA)
User control over data storage and processing locations No
Datacentre security standards Managed by a third party
Penetration testing frequency Never
Protecting data at rest Encryption of all physical media
Data sanitisation process No
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach N/a
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Legacy SSL and TLS (under version 1.2)
Data protection within supplier network Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability Availability is 24x7x365. Refunds would be discussed and negotiated on an individual basis.
Approach to resilience We use Vimeo and Gomo for our streaming and LMS hosting service
Outage reporting We monitor internally and report any outages to all customers via email.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Limited to CC2i staff only. Usage metrics are provided on an ad hoc basis but access to the management console is strictly limited to internal access only.
Access restriction testing frequency At least every 6 months
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information No audit information available
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security No
Security governance certified No
Security governance approach We choose our partners (Vimeo and Gomo) carefully to ensure that relevant security governance is in place. Provision of usage and completion rate data (where appropriate) is provided to trusted names at each organisation that used our hosted service. For all others, use of the SCORM materials is entirely within the organisations' control.
Information security policies and processes N/a

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach All training materials are maintained for currency through input from subject matter experts as well as from our customers - with strict version control in place. There are no security impacts from this process or inherent in the product itself.
Vulnerability management type Supplier-defined controls
Vulnerability management approach N/a
Protective monitoring type Supplier-defined controls
Protective monitoring approach Not applicable for e-Learning material and associated services.
Incident management type Supplier-defined controls
Incident management approach Any issues with the service or product (which is predominantly delivered and administered within the control of the commissioning organisations' own networks) are reported via email. These are tracked and typically resolved within 4 working hours.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £1.95 to £2.45 per person per year
Discount for educational organisations No
Free trial available No

Service documents

pdf document: Pricing document pdf document: Service definition document pdf document: Terms and conditions
Service documents
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