Cirro

Professional Services - Cloud Migration, Readiness & Auditing

Ensure a quick, smooth transition to an environment optimised for performance, cost, quality and compliance based on your requirements, Cirro has an extensive professional services portfolio, from strategic planning, contact centre strategy, WiFi, network and ICT audits, application delivery, Cloud Migration planning, Readiness assessments, cultural impact and performance monitoring

Features

  • Access to over 200 professional consultants and auditors
  • Deliver full migration planning
  • Business process re-engineering to support Cloud Service
  • End to end support form audit to outcome

Benefits

  • Reduce risk and timescales
  • Focus on ensuring outcomes and requirements are met
  • Align to a clear business case
  • Improve effectiveness of project

Pricing

£750 to £1,250 a unit a day

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at michaelo@cirro-solutions.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

1 9 2 1 9 9 5 5 2 3 8 6 2 8 7

Contact

Cirro Michael Owen
Telephone: 020 3418 0412
Email: michaelo@cirro-solutions.co.uk

Planning

Planning service
Yes
How the planning service works
Strategic ICT consultancy - sets to understand your business, people, culture and strategic objectives. This is then mapped against an audit which can cover critical areas such as:
Financial - looking at spend, budgets, risk, compliance
Technical - assets register, current technology usage and adoption, sector innovations and technology fit
Cultural, transformation & adoption risk, cultural impact & readiness assessment, training & support
Audit, Survey & Gap Analysis - Audit planning, design and implementation which can include Remote sites or multi-site audits which look to deliver consistent metrics covering a gap analysis to understand the ‘as is’ environment compared against the ‘to be’. This can be high-level, very detailed or elements of both based on initial analysis. The audits look to cover the important areas around performance, utilisation and compliance. This can include detailed onsite technical audits looking at Wi-Fi and network performance and cyber security, application performance management and WAN/LAN performance.
Business Case Planning & prioritisation - looks to take audit output and prioritise based on risk and strategic objectives to produce business plans for specific initiatives and projects that will have the greatest impact on cost, performance, productivity, compliance or risk.
Planning service works with specific services
No

Training

Training service provided
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Infrastructure Design - designing specifically for a highly optimised (cost, quality, performance) Cloud delivery. We cover all critical elements from connectivity and domain integration, application and database design, security policies and access controls to business continuity and disaster recovery. Our design process ensures a consistent user experience of services whilst offering the highest degree of flexibility, ensuring certainty and choice whilst maximising uptime and reducing risk. Naturally, this is fully documented and delivered to your compliance standards and your business continuity and security needs
SoW - we produce a detailed Statement of Works to ensure everyone is fully aware of expectations, deliverables, dependencies and timescales. This is critical in reducing grey areas, project risks and ensuring a successful outcome.
Implement, test & Optimise - we build the environment to your performance and resilience criteria and according to your security requirements. You get to fully test the solution against a pre-agreed test plan. If it doesn’t pass the UAT, you aren’t locked into a contract with us and are free to walk away. During testing we also look at areas we can improve, this could be reducing bottlenecks o improving application or database elements to achieve greater throughput.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Stage 3 of our process is around testing a QA to ensure the environment works as expected this is against a predefined test plan to ensure the process is validated.
Alerting, monitoring and performance management - ensures we set, monitor and amend system alerts and to get the right balance of preventative monitoring with actionable information.
This includes Application Performance Monitoring
Patch management - allows us to provide system patching to the operating system or security elements of environments in a way that works for you.
Continual monitoring, testing and improvement is part of a continued service management process.
Remove legacy & secure disposal - we can remove, securely erase, shred and recycle (or re-sell) your legacy hardware and cabling to ISO 14001, we can provide certification of secure erasure.

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
Certified security testers
No

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
How the support service works
These are supported by a dedicated team of field engineers, cloud architects and 1st/2nd helpdesk. We can also work with your chosen 3rd party providers to deliver a single helpdesk and resolution service

Service scope

Service constraints
Each service is designed specifically for each customer and any constraints will be discussed at the time of creating a Statement of Works

User support

Email or online ticketing support
Email or online ticketing
Support response times
SLA dependant, typically 30mins to 2-hour response time
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Support levels
Support is bespoke to each customer project and requirement. We provide a range of Support options from 1st line Helpdesk to On-site engineers and dedicated project or service managers

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
HPE, Cisco, Cloud9, N2S, StableLogic, Conexus, Bio, CloudGateway

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Pricing

Price
£750 to £1,250 a unit a day
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at michaelo@cirro-solutions.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.