Foreign Nationals Solution - OVRO IVRO Registrations
Provision of a Software as a Service solution which manages the registration and data capture of Foreign Nationals by UK Police Forces.
The solution is to be hosted via the cloud
Features
- Venue, Diary, & Appointment Management
- eMail reminder service
- Mobile First Application
- Cloud Based
- Enhanced Search Capability
- Reporting
- Ability to export data
- Optional SMS service
- Optional Gazetteer service
Benefits
- User Friendly Interface
- Improved Data Collection, Consistent approach UK wide
- Simple User Interface
- Detailed User History
- Global Reach
- Venue, Diary, & Appointment Management
- GDS Design in place
- NPPV3 SC Cleared
- Penetration Tested
Pricing
£750 a person a day
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at andy.walton@ninesoftware.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 11
Service ID
1 9 1 9 5 0 5 5 4 6 2 3 3 9 1
Contact
Nineworks
Andy Walton
Telephone: 07712535956
Email: andy.walton@ninesoftware.co.uk
Service scope
- Software add-on or extension
- No
- Cloud deployment model
-
- Public cloud
- Private cloud
- Hybrid cloud
- Service constraints
- None
- System requirements
-
- .NET web application
- Internal or Public REST API Web Application
- Mail Server (Microsoft Exchange or other)
- Possible use of SMS Gateway
- Reminder Service
- SQL Licence
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
Instant logging takes place however the response times are in line with the published SLA
We operate Monday - Friday 9:00 to 17:00 excluding UK Bank Holidays
We do not operate a weekend service at present for support. - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Onsite support
- Yes, at extra cost
- Support levels
- We provide a single SLA with the solution. This has multiple escalation points and as such available on request
- Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
-
We deploy the solution on behalf of the client, that's either via MS Azure / Hybrid cloud or on Prem.
We offer remote or onsite training alongside user documentation. - Service documentation
- Yes
- Documentation formats
- End-of-contract data extraction
- Either via a SQL extract or via a CSV extract
- End-of-contract process
- The contract allows for support and licence fee. the client is free to end the service in line with the T&Cs and can easily port their data from the system
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 9
- Internet Explorer 10
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Safari 9+
- Application to install
- No
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- The solution takes a "mobile first" principle and as such works on all device types
- Service interface
- No
- API
- No
- Customisation available
- Yes
- Description of customisation
-
Customisation is in many forms, the first is to taylor the domain and logo used within the system, others would be to create, edit and manage venues.
There is also the ability to include modules such as ePayments, SMS notifications etc.
The customisation is done via the user interface and is only available via the super user.
Scaling
- Independence of resources
- By giving control of the Azure implementation to the client
Analytics
- Service usage metrics
- No
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Developed Vetting (DV)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- Less than once a year
- Penetration testing approach
- Another external penetration testing organisation
- Protecting data at rest
- Scale, obfuscating techniques, or data storage sharding
- Data sanitisation process
- Yes
- Data sanitisation type
- Deleted data can’t be directly accessed
- Equipment disposal approach
- Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001
Data importing and exporting
- Data export approach
- Super users can export the data
- Data export formats
- CSV
- Data import formats
- ODF
Data-in-transit protection
- Data protection between buyer and supplier networks
- TLS (version 1.2 or above)
- Data protection within supplier network
- TLS (version 1.2 or above)
Availability and resilience
- Guaranteed availability
-
Nine are delighted to provide a Support service for this implementation of the Foreign National solution. The Nine service model is based on ITILv3 best practices, the expectation is that Nine run as second line support, alongside your internal support.
All initial “customer facing” requests should be directed to your internal IT team to establish if there is a hardware / infrastructure issue with the hosting. If it’s establish as a software issue then IT should contact Support@NineSoftware.co.uk with the description of the issue along with contact details for the colleague who logged the issue. This approach is so that the issue can be logged, triaged, and then resolved. Nine will then communicate with the IT team and colleague who highlighted the issue. - Approach to resilience
- Available on Request
- Outage reporting
- Email Alerts are issued to clients
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- 2-factor authentication
- Username or password
- Access restrictions in management interfaces and support channels
- Access is restricted via AD integration so that the Force can restrict access at all levels within the software.
- Access restriction testing frequency
- At least once a year
- Management access authentication
-
- 2-factor authentication
- Public key authentication (including by TLS client certificate)
- Dedicated link (for example VPN)
- Username or password
Audit information for users
- Access to user activity audit information
- Users contact the support team to get audit information
- How long user audit data is stored for
- At least 12 months
- Access to supplier activity audit information
- Users have access to real-time audit information
- How long supplier audit data is stored for
- At least 12 months
- How long system logs are stored for
- User-defined
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
- We have a Data security policy in place and as such all employees are made aware of this. the reporting of any incident or possible security breach must be escalated to the CEO.
Operational security
- Configuration and change management standard
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Configuration and change management approach
-
We track all changes within the system and assign changes to version numbers which have release notes identifying any changes made.
Changes are assessed for potential security impact prior to being deployed - Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
- Vulnerability of our solution is managed in two ways, the first is external penetration testing for our software and the second is via the MS Azure implementations which host the software on behalf of the force. Some forces choose to host the solution internally and as such they are responsible for patching and management of hardware threats.
- Protective monitoring type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Protective monitoring approach
-
As Part of the Azure implementation it is defined that MS will identify vulnerabilities and as such patch them in line with their service offering.
Incident management processes are in place for the Foreign Nationals Solution and are actively deployed in response to security incidents - Incident management type
- Supplier-defined controls
- Incident management approach
-
Users would report events via the published support routes, should an incident occur, with the software.
The platform would be hosted via the force or MS Azure and as such would be managed via the internal Force process.
Incident reports are provided via email.
Secure development
- Approach to secure software development best practice
- Conforms to a recognised standard, but self-assessed
Public sector networks
- Connection to public sector networks
- Yes
- Connected networks
- Police National Network (PNN)
Pricing
- Price
- £750 a person a day
- Discount for educational organisations
- No
- Free trial available
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at andy.walton@ninesoftware.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.