Foreign Nationals Solution - OVRO IVRO Registrations

Provision of a Software as a Service solution which manages the registration and data capture of Foreign Nationals by UK Police Forces.

The solution is to be hosted via the cloud


  • Venue, Diary, & Appointment Management
  • eMail reminder service
  • Mobile First Application
  • Cloud Based
  • Enhanced Search Capability
  • Reporting
  • Ability to export data
  • Optional SMS service
  • Optional Gazetteer service


  • User Friendly Interface
  • Improved Data Collection, Consistent approach UK wide
  • Simple User Interface
  • Detailed User History
  • Global Reach
  • Venue, Diary, & Appointment Management
  • GDS Design in place
  • NPPV3 SC Cleared
  • Penetration Tested


£750 per person per day

Service documents


G-Cloud 11

Service ID

1 9 1 9 5 0 5 5 4 6 2 3 3 9 1



Andy Walton


Service scope

Service scope
Software add-on or extension No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints None
System requirements
  • .NET web application
  • Internal or Public REST API Web Application
  • Mail Server (Microsoft Exchange or other)
  • Possible use of SMS Gateway
  • Reminder Service
  • SQL Licence

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Instant logging takes place however the response times are in line with the published SLA

We operate Monday - Friday 9:00 to 17:00 excluding UK Bank Holidays
We do not operate a weekend service at present for support.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels We provide a single SLA with the solution. This has multiple escalation points and as such available on request
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We deploy the solution on behalf of the client, that's either via MS Azure / Hybrid cloud or on Prem.

We offer remote or onsite training alongside user documentation.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Either via a SQL extract or via a CSV extract
End-of-contract process The contract allows for support and licence fee. the client is free to end the service in line with the T&Cs and can easily port their data from the system

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service The solution takes a "mobile first" principle and as such works on all device types
Service interface No
Customisation available Yes
Description of customisation Customisation is in many forms, the first is to taylor the domain and logo used within the system, others would be to create, edit and manage venues.

There is also the ability to include modules such as ePayments, SMS notifications etc.

The customisation is done via the user interface and is only available via the super user.


Independence of resources By giving control of the Azure implementation to the client


Service usage metrics No


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency Less than once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Scale, obfuscating techniques, or data storage sharding
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Super users can export the data
Data export formats CSV
Data import formats ODF

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability Nine are delighted to provide a Support service for this implementation of the Foreign National solution. The Nine service model is based on ITILv3 best practices, the expectation is that Nine run as second line support, alongside your internal support.

All initial “customer facing” requests should be directed to your internal IT team to establish if there is a hardware / infrastructure issue with the hosting. If it’s establish as a software issue then IT should contact with the description of the issue along with contact details for the colleague who logged the issue. This approach is so that the issue can be logged, triaged, and then resolved. Nine will then communicate with the IT team and colleague who highlighted the issue.
Approach to resilience Available on Request
Outage reporting Email Alerts are issued to clients

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels Access is restricted via AD integration so that the Force can restrict access at all levels within the software.
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes We have a Data security policy in place and as such all employees are made aware of this. the reporting of any incident or possible security breach must be escalated to the CEO.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach We track all changes within the system and assign changes to version numbers which have release notes identifying any changes made.

Changes are assessed for potential security impact prior to being deployed
Vulnerability management type Supplier-defined controls
Vulnerability management approach Vulnerability of our solution is managed in two ways, the first is external penetration testing for our software and the second is via the MS Azure implementations which host the software on behalf of the force. Some forces choose to host the solution internally and as such they are responsible for patching and management of hardware threats.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach As Part of the Azure implementation it is defined that MS will identify vulnerabilities and as such patch them in line with their service offering.

Incident management processes are in place for the Foreign Nationals Solution and are actively deployed in response to security incidents
Incident management type Supplier-defined controls
Incident management approach Users would report events via the published support routes, should an incident occur, with the software.

The platform would be hosted via the force or MS Azure and as such would be managed via the internal Force process.

Incident reports are provided via email.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks Police National Network (PNN)


Price £750 per person per day
Discount for educational organisations No
Free trial available No

Service documents

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