G-Cloud 11 services are suspended on Digital Marketplace

If you have an ongoing procurement on G-Cloud 11, you must complete it by 18 December 2020. Existing contracts with Nineworks are still valid.
Nineworks

Foreign Nationals Solution - OVRO IVRO Registrations

Provision of a Software as a Service solution which manages the registration and data capture of Foreign Nationals by UK Police Forces.

The solution is to be hosted via the cloud

Features

  • Venue, Diary, & Appointment Management
  • eMail reminder service
  • Mobile First Application
  • Cloud Based
  • Enhanced Search Capability
  • Reporting
  • Ability to export data
  • Optional SMS service
  • Optional Gazetteer service

Benefits

  • User Friendly Interface
  • Improved Data Collection, Consistent approach UK wide
  • Simple User Interface
  • Detailed User History
  • Global Reach
  • Venue, Diary, & Appointment Management
  • GDS Design in place
  • NPPV3 SC Cleared
  • Penetration Tested

Pricing

£750 a person a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at andy.walton@ninesoftware.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 11

Service ID

1 9 1 9 5 0 5 5 4 6 2 3 3 9 1

Contact

Nineworks Andy Walton
Telephone: 07712535956
Email: andy.walton@ninesoftware.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints
None
System requirements
  • .NET web application
  • Internal or Public REST API Web Application
  • Mail Server (Microsoft Exchange or other)
  • Possible use of SMS Gateway
  • Reminder Service
  • SQL Licence

User support

Email or online ticketing support
Email or online ticketing
Support response times
Instant logging takes place however the response times are in line with the published SLA

We operate Monday - Friday 9:00 to 17:00 excluding UK Bank Holidays
We do not operate a weekend service at present for support.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
We provide a single SLA with the solution. This has multiple escalation points and as such available on request
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We deploy the solution on behalf of the client, that's either via MS Azure / Hybrid cloud or on Prem.

We offer remote or onsite training alongside user documentation.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
Either via a SQL extract or via a CSV extract
End-of-contract process
The contract allows for support and licence fee. the client is free to end the service in line with the T&Cs and can easily port their data from the system

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
The solution takes a "mobile first" principle and as such works on all device types
Service interface
No
API
No
Customisation available
Yes
Description of customisation
Customisation is in many forms, the first is to taylor the domain and logo used within the system, others would be to create, edit and manage venues.

There is also the ability to include modules such as ePayments, SMS notifications etc.

The customisation is done via the user interface and is only available via the super user.

Scaling

Independence of resources
By giving control of the Azure implementation to the client

Analytics

Service usage metrics
No

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
Less than once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Super users can export the data
Data export formats
CSV
Data import formats
ODF

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Nine are delighted to provide a Support service for this implementation of the Foreign National solution. The Nine service model is based on ITILv3 best practices, the expectation is that Nine run as second line support, alongside your internal support.

All initial “customer facing” requests should be directed to your internal IT team to establish if there is a hardware / infrastructure issue with the hosting. If it’s establish as a software issue then IT should contact Support@NineSoftware.co.uk with the description of the issue along with contact details for the colleague who logged the issue. This approach is so that the issue can be logged, triaged, and then resolved. Nine will then communicate with the IT team and colleague who highlighted the issue.
Approach to resilience
Available on Request
Outage reporting
Email Alerts are issued to clients

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels
Access is restricted via AD integration so that the Force can restrict access at all levels within the software.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
We have a Data security policy in place and as such all employees are made aware of this. the reporting of any incident or possible security breach must be escalated to the CEO.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
We track all changes within the system and assign changes to version numbers which have release notes identifying any changes made.

Changes are assessed for potential security impact prior to being deployed
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Vulnerability of our solution is managed in two ways, the first is external penetration testing for our software and the second is via the MS Azure implementations which host the software on behalf of the force. Some forces choose to host the solution internally and as such they are responsible for patching and management of hardware threats.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
As Part of the Azure implementation it is defined that MS will identify vulnerabilities and as such patch them in line with their service offering.

Incident management processes are in place for the Foreign Nationals Solution and are actively deployed in response to security incidents
Incident management type
Supplier-defined controls
Incident management approach
Users would report events via the published support routes, should an incident occur, with the software.

The platform would be hosted via the force or MS Azure and as such would be managed via the internal Force process.

Incident reports are provided via email.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
Yes
Connected networks
Police National Network (PNN)

Pricing

Price
£750 a person a day
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at andy.walton@ninesoftware.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.