Vodafone Limited

Vodafone Video Services and Video Services for Government

Vodafone Video Services help to build stronger relationships, reduce costs and enhance your corporate social responsibility. Your people can work more effectively from wherever they are with a rich collaboration experience of video, chat, screen sharing and audio-conferencing.


  • Improve communication and training methods
  • Collaboration via online meetings, video chat, video calls, video conferencing
  • Call recording, call screening, call waiting.


  • Video conferencing: enables digital transformation, makes workforce more agile, flexible
  • Distributed workforces can interact as one unified organisation; enables homeworking
  • Deploy video conferencing via the web for national connectivity


£143 per unit

Service documents


G-Cloud 11

Service ID

1 9 1 5 3 3 0 2 3 5 3 9 9 2 9


Vodafone Limited

Frameworks Team

03333 040191


Service scope

Service scope
Software add-on or extension No
Cloud deployment model
  • Public cloud
  • Private cloud
Service constraints None. Any constraints that do appear with discussed with the customer at point of contract.
System requirements This offer is subject to an initial period of 12m

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Please see detailed Service Description
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Monday - Friday 9am-5pm excluding weekends and bank holidays.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Vodafone’s Implementation Plan for the provision of the service will depend upon the Customer’s requirements and the options it chooses, but will include the following elements: • Vodafone will validate the Order containing the details of the Services being implemented under the Call- Off Contract. • Vodafone will confirm the Order with a representative from the Customer’s organisation advising of any missing detail. • Once all detail is complete Vodafone will submit the Order for delivery and advise the Ready for Service target date to the Customer.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Format agreed with customer
End-of-contract process Exit charges may apply.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
Application to install No
Designed for use on mobile devices No
Service interface Yes
Description of service interface Please see detailed Service Terms and Conditions document.
Accessibility standards WCAG 2.1 AAA
Accessibility testing Please see detailed Service Terms and Conditions document.
What users can and can't do using the API Various bespoke functionality features can be achieved with the APIs. Depending on the proficiency of the user, multiple APIs can be used to widen functionality.

Customer requirement will be discussed at point of order.
API documentation Yes
API documentation formats HTML
API sandbox or test environment No
Customisation available Yes
Description of customisation Different optional services are available for the customer to purchase. Please see the detailed Service Description document.


Independence of resources Please review the detailed Service Description and Terms and Conditions document.


Service usage metrics Yes
Metrics types Vodafone will help the customer report on long term insights and use the pre-built KPIs and report packs to speed up your project implementation by ensuring staff are being used effectively
Reporting types Reports on request


Supplier type Reseller providing extra support
Organisation whose services are being resold Pinnaca

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency Less than once a year
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest Encryption of all physical media
Data sanitisation process No
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach We shall provide the Customer with regular reports relating to the Service, in a format to be agreed with the Customer
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Private network or public sector network
Data protection within supplier network IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability Please see the detailed Service Description and Terms and Conditions document.
Approach to resilience Resilience will be dependent on the hosting solution chosen bythe customer
Outage reporting The Service Levels and Service Terms are set out in the 'Terms and Conditions' document

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels Standard DPA questioning in place plus any additional security questions the customer requires.
Access restriction testing frequency Less than once a year
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information You control when users can access audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information No audit information available
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Lloyd's Register Quality Assurance Limited
ISO/IEC 27001 accreditation date 30-Nov-18
What the ISO/IEC 27001 doesn’t cover Available upon request.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Available on request

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach The Vodafone and Pinnica helpdesk will act as a single point of contact for the Customer regarding faults, incidents and change requests.
Vulnerability management type Undisclosed
Vulnerability management approach Available on request
Protective monitoring type Supplier-defined controls
Protective monitoring approach Vodafone has implemented numerous security controls across our estate including: Logging & Monitoring, Vulnerability Scanning, Intruder Detection & Intruder Prevention systems as well as conducting regular IT Health Checks of services and infrastructure to detect potential compromise. Vodafone’s Security and Network Operations Centres, which are manned 24/7/365 will assess the impact of potential compromise and raise a ticket against the appropriate support team(s) to remediate.
Incident management type Undisclosed
Incident management approach We provide Event Management to proactively monitor the Buyer’s service and will respond to all alarms that may indicate an intermittent incident or a total loss of service. Our Network Operations Centre (NOC) continuously monitors VF services 24/7/365, ensuring VF can respond quickly to potential issues. Service reporting and notification are avaialble to the Buyer in any failure to meet contracted service levels.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks Public Services Network (PSN)


Price £143 per unit
Discount for educational organisations No
Free trial available No

Service documents

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