Valiantys Ltd

DevOps Solution built upon the Atlassian Suite

Platinum Atlassian partner Valiantys is offering an end-to-end DevOps solution built upon the Atlassian Suite. This solution helps our client to seamlessly build, test and run, enabling a faster deployment and unmatched user adoption. Our DevOps implementation methodology includes CI/CD, release traceability, training and a dedicated Valiantys project manager.

Features

  • Continuous build
  • Continuous integration
  • Continuous delivery
  • Code review
  • Incremental testing
  • Integrated version control
  • Automated release management
  • Project management
  • Monitoring and reporting

Benefits

  • Fully integrated solution
  • Better collaboration and communication
  • Improved business agility
  • Improved development velocity
  • Improved quantification and overall reporting
  • Improved holistic productivity and satisfaction
  • Reduced time for action through automation
  • Reduced cost over time

Pricing

£1500 to £500000 per instance per year

  • Education pricing available
  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

1 9 0 2 1 8 7 4 8 1 3 7 8 0 0

Contact

Valiantys Ltd

Rickard Johansson

+44 (0) 203 735 9808

orders.uk@valiantys.com

Service scope

Software add-on or extension
No
Cloud deployment model
Private cloud
Service constraints
If/when security breaches are discovered by the software vendor (Atlassian), they would contact all their customers and advise on the different steps to take. If any maintenance has to be undertaken on the servers provided by Valiantys, our hosting team will contact our customers to confirm which time is most suitable for this planned maintenance. We will always aim at reducing down time and lowering the impact on users. Atlassian hardware requirements are available in the Atlassian documentation: https://confluence.atlassian.com/alldoc/atlassian-documentation-32243719.html.
System requirements
  • Licences for the required Atlassian products and potential add-ons
  • Web browser
  • Access to Internet

User support

Email or online ticketing support
Email or online ticketing
Support response times
We offer different support packages and have different SLAs for each of them. 1/ Standard Support: - Non-blocker issues: 16 hours - Blocker issues: 8 hours 2/ Enterprise Support: - Non-blocker issues: 8 hours - Blocker issues: 4 hours Available packages: 25, 50 and 100 hours. 3/ Unlimited Support: a) Essential: - Non-blocker issues: 16 hours - Blocker issues: 8 hours b) Advanced: - Non-blocker issues: 8 hours - Blocker issues: 4 hours c) Critical: - Non-blocker issues: 4 hours - Blocker issues: 2 hours
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
We offer different support packages and have different SLAs for each of them. 1/ Standard Support: - Non-blocker issues: 16 hours - Blocker issues: 8 hours No chat support, no screen sharing sessions, no phone support (only emails). = From £2,850 to £9,200 (12-month contract) 2/ Enterprise Support: - Non-blocker issues: 8 hours - Blocker issues: 4 hours = From £4,290 to £13,850 (12-month contract) Available packages: 25, 50 and 100 hours. 3/ Unlimited Support (unlimited hours): a) Essential: - Non-blocker issues: 16 hours - Blocker issues: 8 hours = £23,750 (12-month contract) b) Advanced: - Non-blocker issues: 8 hours - Blocker issues: 4 hours = £42,750 (12-month contract) c) Critical: - Non-blocker issues: 4 hours - Blocker issues: 2 hours = £52,250 (12-month contract) Support is provided from 8am to 6pm UK Time. Extended business hours - 6pm to 11pm UK time - can be requested for an additional 20% of the initial cost.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
- Online documentation
- Training if required (additional cost)
Service documentation
Yes
Documentation formats
  • PDF
  • Other
Other documentation formats
Online
End-of-contract data extraction
Users can extract all data through an XML export.
End-of-contract process
We will provide an XML export containing all the tools' data. We would then delete all backups and any sensitive information from the client. Data migration to another system may require days of consultancy, which would come at an additional cost.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Our service can be accessed through a browser on mobiles as well. In this case, there wouldn't be any difference with the desktop service. The client can also install the mobile application which has a different user interface. Functionalities available in the desktop version may not always be available in the mobile version. We will be able to confirm those differences and limitations based on the client's requirements.
Service interface
Yes
Description of service interface
Interface is an online web portal that can be accessible via any desktop or mobile browser, or dedicated applications.
Accessibility standards
None or don’t know
Description of accessibility
All relevant information can be found here: https://www.atlassian.com/accessibility.
Accessibility testing
All relevant information can be found here: https://www.atlassian.com/accessibility.
API
Yes
What users can and can't do using the API
You can use the REST API to build add-ons for Jira, develop integrations between Jira and other applications, or script interactions with Jira.
API documentation
Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment
No
Customisation available
Yes
Description of customisation
Available customisations: - On the user interface (service provider, administrator and/or end user based on permissions) - On reports and dashboards (service provider, administrator and/or end user based on permissions) - Using add-ons to enhance the tool's functionalities (service provider, administrator and/or end user based on permissions) - Through configuration (service provider, administrator and/or end user based on permissions) - With our managed hosting service: main options are adding a staging environment, VPN Tunnel, File system encryption, Disaster recovery. (service provider) Most customisations can be done through simple configuration of the tool. Scripts or add-ons can also be used.

Scaling

Independence of resources
We set up a virtual private cloud per client.

Analytics

Service usage metrics
Yes
Metrics types
We can provide service metrics regarding our managed hosting services: e.g. CPU usage, RAM, support usage, etc.
Reporting types
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
Never
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
Data sanitisation process
No
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
They can export some data on their own, or can also contact their service provider for a full data export (XML).
Data export formats
  • CSV
  • Other
Other data export formats
  • XML
  • PDF
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
The level of availability of our service is 99.5%. Refunds are limited to 10% of the total amount of the contract, and will be negotiated on a case-by-case basis before contract sign-off.
Approach to resilience
This will mainly depend on the architecture and set up (different based on each client's requirements: i.e. cluster environment, disk speed, etc.). Network and equipment are guaranteed by a third party.
Outage reporting
Email alerts and/or provided software.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
Personal named accounts with password and user name.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
We try to get as close as possible to ISO-27001 but are not officially accredited at the moment.
Information security policies and processes
Responsibility for security sits under the following: - Our hosting provider, which rents us a data center - Valiantys, who handle service installation and support - Atlassian, who develops and maintain the software. The main security policies/processes we follow are: - Physical and environmental security (e.g. Fire detection and suppression, Power, Climate and temperature, Storage device decommissioning, Physical access to the data center). - Business continuity management (Availability, Company-wide executive review) - Network security (Secure network architecture, Secure access points, Transmission protection, Fault-tolerant design, Network monitoring and protection, Account review and audit, Background checks, VPN, Workstation security, Separated private clouds per customer, Firewalls, etc.) - Credentials (Individual user accounts, Password policy, Multi-factor authentication, Server access) - Data security (Data access, Data deletion at the end of the contract, SSL, Data encryption, Security logs, Backups, Backup retention, Restore procedure, Restore procedure check, Pen tests) - Operations (Security organisation, Change management process, Incident management process, Problem management process, Periodic access rights review, Security incident management, Disaster recovery) For further information please contact us.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Our change management process is based on ITIL best practices. A change is created whenever something needs to be added/modified/removed on any of our server or global AWS configuration. The change will go through several validation before being released in production.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Everyone at Valiantys has the ability to create a security incident, to be handled by our hosting and support team. Security incidents are also raised when security vulnerabilities are found on Atlassian tools or any middleware tools we use (SSL, MySQL, Java, Apache Tomcat, Apache HTTPD). Our hosting and support team is continuously monitoring for potential security vulnerabilities on any of those tools. When a vulnerability is found, we immediately inform our customers, and raise a change in order to apply a patch to fix the issue in the best delay.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Everyone at Valiantys has the ability to create a security incident, to be handled by our hosting and support team. Security incidents are also raised when security vulnerabilities are found on Atlassian tools or any middleware tools we use (SSL, MySQL, Java, Apache Tomcat, Apache HTTPD). Our hosting and support team is continuously monitoring for potential security vulnerabilities on any of those tools. When a vulnerability is found, we immediatly inform our customers, and raise a change in order to apply a patch to fix the issue in the best delay.
Incident management type
Supplier-defined controls
Incident management approach
Incidents are created by customers using emails, our support portal or by the Valiantys hosting and support team. An incident can be declared as blocker if it has significant impact on end-users (service down or a major bug, for example). Our hosting and support team handles tickets in the following priority order: - Service down (incidents are automatically created from our monitoring tool) - 30mn SLA - Blocker incidents - Security incidents - SLA breached tickets - All other tickets

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£1500 to £500000 per instance per year
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Free temporary licences can be requested to evaluate the service. Those licences are valid for 30 days and offer the exact same set of functionalities as commercial licences. Temporary licences can be renewed up to two times. Please contact us to request a temporary licence.

Service documents

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