Epimorphics Ltd

Reference Data Management Platform (RDMP)

Reference data management service: manage a hierarchy of reference terms, delegating authority to different groups and version control in an open way that helps you build trust.
Used for publishing connective reference data with persistent URIs that supports key data infrastructure, internal and external services, data integration and standards activities.

Features

  • manage reference data
  • supports delegating authority to different groups to maintain the data
  • fully standards-compliant linked data based URI core
  • reference data publication and management platform
  • manage hierarchy of reference terms, code lists and vocabularies

Benefits

  • service for publication of sustainable, trusted and usable reference data
  • publish connective reference data and support key data infrastructure
  • publish persistent URIs meeting open standards and best practice
  • embed and enforce data standards within your internal data/ICT governance
  • enables programmatic and systematic validation of codes against managed lists
  • supporting data governance and standards as 5-star data

Pricing

£650 per instance per month

Service documents

G-Cloud 10

189271943338388

Epimorphics Ltd

Martin Merry

0127 5399069

gcloud@epimorphics.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints No
System requirements None

User support

User support
Email or online ticketing support Email or online ticketing
Support response times See support levels below
User can manage status and priority of support tickets No
Phone support No
Web chat support No
Onsite support No
Support levels Support levels are agreed with the client during the setup phase. We also provide an incident reporting service. The basic service is available during normal business hours (09.00 – 17.30 Mondays – Fridays, excluding public holidays). We provide an email address for incident reporting and will respond to any notification within 4 hours. If an incident results in loss of service we will restore the service within 1 business day; in all other cases we will use reasonable efforts to resolve the incident as quickly as possible.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We offer support in getting started with our dedicated Linked Data Publishing service under Cloud Support. We also provide training via our Linked Data Training Service.
Service documentation Yes
Documentation formats HTML
End-of-contract data extraction On termination of the contract all client data will be securely deleted. During the life of the contract clients can request access to a copy of all the data stored on the system. We have also supported public sector clients in transitioning the technology to their own infrastructure.
End-of-contract process On termination of the contract all client data will be securely deleted.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service We use responsive design wherever possible
Accessibility standards WCAG 2.0 A
Accessibility testing None
API Yes
What users can and can't do using the API All the functionality of the service is available through the API. Users can create new code lists, upload codes and code changes to lists and delegate management of them. Full create/read/update/delete of both lists and individual codes is supported using a REST style API.
API documentation Yes
API documentation formats HTML
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Basic branding can be applied to the service. Additional customisation can be achieved via our Linked Data Publishing Service.

Scaling

Scaling
Independence of resources Each customer's instance of the service runs on dedicated and replicated hardware - typically on AWS

Analytics

Analytics
Service usage metrics No

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency Less than once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process No
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach The service is designed to export data
Data export formats
  • CSV
  • Other
Other data export formats
  • RDF
  • JSON
Data import formats
  • CSV
  • Other
Other data import formats
  • RDF
  • Other formats possible

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Other
Other protection within supplier network Network operates as a Virtual Private Cloud (VPC) within Amazon Web Services infrastructure providing full subnet isolation. Access is through passwordless ssh and TLS (>1.2).

Availability and resilience

Availability and resilience
Guaranteed availability We typically host services on AWS who provide no availability guarantees, so we do not offer an SLA on availabilty. In practice, however, we achieve more than 99% availability.
Approach to resilience Our service is replicated and hosted on multiple servers in different availability zones.
Outage reporting Industry standard automated monitoring (Nagios) is used to detect outages at both service level and individual servers. Performance metrics dashboards are used to identify developing situations which can be mitigated before outages occur. Outages are notified via a messaging service (typically configured for email delivery) and a real time dashboard.

Identity and authentication

Identity and authentication
User authentication needed No
Access restrictions in management interfaces and support channels We provide user authentication and user-level access control.
Access restriction testing frequency At least once a year
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for Between 1 month and 6 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for Between 1 month and 6 months
How long system logs are stored for Between 1 month and 6 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach We take security of our service seriously. All management of the service take place over encrypted channels (TLS/SSH). The service runs in a Virtual-Private -Cloud with full subnet isolation which limits the attack surface. Instances of the service have been subjected to several formal penetration tests by external third-parties and been approved. Any (minor) weaknesses discovered by testing have been mitigated. We use shared infrastructure management cookbooks to embody best-practice for server configuration. We perform regular service updates to apply security patches for underlying software. We subscribe to security-alert channels for that software and apply emergency security patches if necessary.
Information security policies and processes Information security is the responsibility of all employees, who are expected to be aware of security best practice and to apply it in ways commensurate with the nature of our service and of the data we hold. We have a flat management structure and it is the responsibility of the company directors to ensure appropriate security best practice is applied.

We plan to move towards ISO27001 accreditation, and anticipate further formalization of our security policy and processes as this proceeds.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach All components of the service are subject to source code management control, with full version history, using git. This includes service configuration elements, provisioning scripts and operations cookbooks as well as code artefacts. The configuration version applied to a given service deployment is managed through IT automation infrastructure (Chef server) which maintains a history of configuration versions and enables rollback. Each developer is expected to take into account relevant factors in any change including security and operational stability, and can call on peers to help assess impacts where appropriate. Our flat management structure facilitates use of peer review.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Instances of the service have been subjected to several formal penetration tests by external third parties and been approved. When appropriate lessons learned from these tests are embodied in operational cookbooks to ensure they are applied to future systems.

We maintain a regular maintenance schedule for update of service components and have automation to simplify the update process. All services are updated at least monthly and typically more frequently. We subscribe to security alert channels for relevant software and adjust our update schedule if priority patches are needed, including performing out-of-hours emergency patching when necessary.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Our protective monitoring processes are tailored to the nature of our service. As an open data service provider our most significant vulnerability is denial of service, including accidental denial of service from bad clients. We detect this through automated service availability monitoring, real time performance metric dashboards and server logs. Responses include blocking requestors, rate throttling, and modifying service API implementation to remove DOS vulnerabilities. Responses times are detailed under service levels.

System compromise leading to data change would be detectable through server logs recording authorization requests and update transactions. Data is redundantly stored at multiple levels enabling quick recovery.
Incident management type Supplier-defined controls
Incident management approach We provide extensive monitoring for our services; most incidents are detected by our own monitoring, though we provide an email mechanism for users to report incidents. Following an incident we provide an email summary to any affected customers.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £650 per instance per month
Discount for educational organisations No
Free trial available No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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