Affinitext (UK) Limited

HUB Documents in Intelligent Document Format

HUB documents transformed into an online intelligent document format ('IDF'), enabling quick comprehension of a document suite or suites, with 100% pop-up definitions and 100% pinpoint hyperlinking of paragraphs and any other links within and between documents; combined with powerful search, knowledge sharing and task management modules

Features

  • Intelligent Document Format ('IDF')
  • Pop-up definitions of all the defined terms in document
  • Pin-point clause-to-clause navigation
  • Contracts always fully up-to-date on screen
  • Secure hosted libraries with portfolios of projects
  • Transformational ability to identify contractual obligations
  • Interactive, auditable contractual compliance at the relevant clause
  • Capture and share knowledge (personal knowledge = corporate knowledge)
  • 5* Transparency
  • Best practice collaboration (ISO 44001)

Benefits

  • Unparalleled improvements in contract performance and outcomes
  • Reduce Risk / Maximise Opportunity
  • Drive Efficiency / Save Cost
  • Ensure auditable compliance
  • Capture and share knowledge (Personal Knowledge = Corporate Knowledge)
  • Engage proactively and seamlessly with stakeholders
  • 5* Transparency
  • Extremely Powerful extraction and management of 000's of contractual promises
  • Transforming contract management (Find, understand & manage: FAST!)
  • Walking the talk in collaboration

Pricing

£2500 per unit per year

  • Free trial available

Service documents

G-Cloud 9

187326343723131

Affinitext (UK) Limited

Graham Thomson

+44 (0) 2036674866

graham.thomson@affinitext.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Hybrid cloud
Service constraints Nil
System requirements Using vendor (e.g. Microsoft) supported browser versions

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Generally within 30 minutes. Always within 24 hours.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Onsite support
Support levels Service Desk, Email, Phone and On-site support.
Support available 24/7.
Standard support response time is 15 mins.
Incident escalation process is available.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started An on-boarding process is provided to ensure customers are able to get up and running promptly
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction A data download can be provided, which gives the customer copies of all documents provided to Affinitext, in the format in which they were provided, and all Tasks and Notes can be exported as .csv or .xls files
End-of-contract process At the end of the contract, user access is terminated. The only cost at end of contract is the cost of a data download dump, if the customer desires this.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10+
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service The service scales to size on mobile devices
Accessibility standards None or don’t know
Description of accessibility The webpages are nearly always text pages only, and meet most of the principles of WCAG 2.0A. For non-text pages, we do not provide braille, speech, symbols or simpler language .
Accessibility testing Our developers and QA teams are responsible for appropriate interface testing to ensure that we satisfy the principles of WCAG 2.0A which are relevant to the published text pages.
API No
Customisation available No

Scaling

Scaling
Independence of resources Sufficient capacity is built into the service for a multitude of users to be accessing the service without impacting performance for other users. The system design allows rapid expansion of capacity as required.

Analytics

Analytics
Service usage metrics Yes
Metrics types Reports include various collations and filtered reports of logins, substantive hits, searches, defined terms and clause link hits, etc.
Reporting types Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Depending on the data being exported, users can export data via downloading the original documents provided to Affinitext, or by exporting the HTML version into PDF or MS Word. Tasks and Notes can be exported to .csv or .xls
Data export formats
  • CSV
  • Other
Other data export formats
  • XLS
  • PDF
Data import formats
  • CSV
  • ODF

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability 98% guaranteed uptime outside of planned improvements / upgrades. Users are compensated via damages if guaranteed levels are not achieved.
Approach to resilience Available on request
Outage reporting 1. News alerts via user dashboard.
2. Emails

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels We restrict access with role based permission system.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations Yes
Any other security accreditations Ministry of Defence accreditation to OFFICIAL SENSITIVE

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards Other
Other security governance standards Ministry of Defence accredited to "OFFICIAL SENSITIVE"
Information security policies and processes We follow ISO 27001 security policies and processes, reporting via Country Heads, CDO and CTO to the ISMS Officer, ISMS Steering Committee and to the CEO.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Change management is carried out in accordance with the A03 IT Procedures for change management as part of our ISO 27001 processes and procedures
Vulnerability management type Supplier-defined controls
Vulnerability management approach An identification and escalation process deals with the assessment of potential threats to the Service. Depending on severity, patches are rapidly deployed. For normal lower level threats, patches are included in the regular 6 weekly sprints. Information on potential threats come via a number of structured internal and external sources and reviews.
Protective monitoring type Supplier-defined controls
Protective monitoring approach We continually monitor the service for attack, misuse and malfunction. We respond via our ISO 27001 processes and procedures, which both deal with the attack or malfunction, and communicate as appropriate throughout the company and externally to users.
Incident management type Supplier-defined controls
Incident management approach We follow our ISO 27001 processes and procedures for Incident Management. Incidents are reported into a incident management system, and reports are monitored regularly by management. A root cause analysis is performed for all incidents and form part of the continual improvement process.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £2500 per unit per year
Discount for educational organisations No
Free trial available Yes
Description of free trial Access is provided to a demonstration library or small customer library.
Training is provided.
Access is provided for 2 months.

Documents

Documents
Pricing document View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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