Visionhall Information Systems Ltd

interCOMM Court Case Management (with Source)

An unrestricted license to use the interCOMM Advanced Court Case Management Platform within England & Wales. Allows unlimited courts, cases, users and transactions. Full source code included.


  • Source code included
  • User configuable including form design and workflows
  • Listings/Scheduling/Diary Management
  • Electronic Filing/Document Management
  • Public Search
  • Court Fee management with electronic payments
  • Management Information/Analytics
  • Cause List Publication
  • Documented API
  • Reusable RESTful web service architecture


  • Easy to use means less training and fewer errors
  • Electronic filing for a paperless court
  • Electronic filing means users and judiciary can share files simultaneously
  • Centralised diary management means optimal use of judge time
  • Integrated Court Fees with ePayments
  • No hidden costs
  • Management Information means less admin
  • User defined Forms and Workflows
  • Optional integration with other HMCTS systems via API
  • Easy to deploy and decommission


£4750000 per licence

Service documents

G-Cloud 10


Visionhall Information Systems Ltd

Liz Walters

01932 244421

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints None
System requirements
  • Access to 3rd party hosting service
  • Windows Server licenses

User support

User support
Email or online ticketing support Yes, at extra cost
Support response times 4 priorities ranging from 1 hour to 12 hours
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support No
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard None or don’t know
How the web chat support is accessible The interCOMM stack includes an integrated 3rd party web-chat support service. Features include:
- live chat with a support assistant
- access to a knowledgebase
- out-of-hours support requests
Web chat accessibility testing The interCOMM stack includes aleading 3rd party web-chat support service that will have been tested independently.
Onsite support Yes, at extra cost
Support levels Support is provided separately via Visionhall Professional Services listed separately on the Digital Marketplace
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started InterCOMM has been designed to be intuitive and easy to use requiring minimal training. Visionhall provide training to HMCTS or 3rd Party Trainers in a series of modules covering all main functionality plus any initial setup/configuration. Training can be in a classroom environment in person, via webinars or a combination of both. Training manuals are provided with links to online help, video tutorials and a Knowledge Base.
Service documentation Yes
Documentation formats HTML
End-of-contract data extraction Case files can be exported in an xml open standard format for importing to other systems or archiving.
End-of-contract process At the end of an individual user contract the user need not renew as long as there is at least one remaining user in the user's court. If the last user's contract ends the case files will need to be exported prior to that date.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service None
Accessibility standards WCAG 2.0 AA or EN 301 549
Accessibility testing Visionhall run user workshops with a cross section of all abilities/needs.
What users can and can't do using the API The interCOMM API includes all the services a developer would need to build a feature rich case management from scratch. The interCOMM UI has been built entirely using the API services. Experienced developers can therefore create their own bespoke UI if desired.
API documentation Yes
API documentation formats HTML
API sandbox or test environment Yes
Customisation available Yes
Description of customisation InterCOMM can be extensively customised for each court. Users can design advanced web forms for electronic filing. They can design the automated emails and the case workflows. All entities (incl Cases, Parties, Events, Lawyers etc) can be categorised.

The modular plug-in architecture enables bespoke functionality to be added at specific extension points for a truly unique solution.


Independence of resources Additional servers can be deployed on demand.


Service usage metrics Yes
Metrics types InterCOMM includes a standard set of court specific KPIs , SLAs and statistics.
Reporting types Real-time dashboards


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Physical access control, complying with another standard
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Data may be exported via csv for analysis.
Data export formats CSV
Data import formats
  • CSV
  • Other
Other data import formats
  • XML
  • JSON

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability InterCOMM servers consistently perform at over 99.9% availability*. Planned updates are made out of normal working hours. Updates include optimisations and product improvement including new features. An update normally only takes less than 10 seconds*.

* subject to infrastructure choices.
Approach to resilience Hosted by government approved third party suppliers. Details available on their websites or upon request.
Outage reporting Outages are reported via a public dashboard, email alerts and online support.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels InterCOMM includes role based access management
Access restriction testing frequency At least every 6 months
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach * Security activities are clearly linked to Visionhall’s goals and priorities
* The individuals, at all levels, who are responsible for making security decisions are identified and empowered to do so
* Accountability for decisions is ensured
* Feedback is provided to decision-makers on the impact of their choices
* Security is considered alongside other business priorities, such as health and safety, or financial governance as part of Visionhall's holistic approach of governence.
Information security policies and processes The Board of Directors has responsibility for:
• Defining the risk appetite and acceptable risk levels
• Budgeting so that risks can be managed according the risk appetite
• Publishing and promoting internally the Information Security Policy
• Formulating the Business requirements for strategic systems in writing
• Defining responsibility for strategic systems including documentation requirements for these
• Subjecting Third parties to recurring audits and managing risks for third parties and third party subcontracting.
• Establishing and maintaining Business Continuity and Business Recovery plans, which are tested annually.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Visionhall use the common Semantic version numbering showing the major, minor, build and revision. The major and minor changes are managed through a detailed change control procedure that follows ITIL best practices. Builds are smaller optimisations which can be deployed nightly if required. All changes are documented in a release note. Nightly builds can include emergency security updates.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Visionhall perform regular vulnerability scans using the various automated tools available. We also include vulnerability testing in our own pre-release test cycles. At regular intervals we engage a specialist 3rd party organisation to test and report. Any perceived threats are evaluated and prioritised. Serious threats are fixed immediately whereas others are phased nightly with agreement of the customer.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Visionhall work closely with the hosting provider to monitor and identify potential compromises. In the event a potential compromise is identified we agree a remedy and prepare a change in accordance with our change control procedures. If the incident was urgent it could be remedied in the next nightly build.
Incident management type Supplier-defined controls
Incident management approach Visionhall would normally provide 3rd line support which means incidents are reported from those responsible for 2nd line support. Common events will have been documented in our Knowledge base. Other incidents can be reported via our Issue Tracking tool (presently Redmine). Reports can be extracted from Redmine showing when each incident was reported and how long it took to resolve.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No


Price £4750000 per licence
Discount for educational organisations No
Free trial available Yes
Description of free trial All interCOMM functionality is included. Visionhall will assist with the initial setup/configuration and provide direct support (instead of 3rd line). The free version is hosted on a single Microsoft Azure server rather than full production servers.
The free trial is available for 1 month (extendable by agreement)
Link to free trial


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