EGRESS SOFTWARE TECHNOLOGIES LTD

Egress Secure Mail Relay and Email Hygiene

The Egress Secure Mail Relay and Email Hygiene Service enables Government organisations to transition from Legacy Public Sector Networks to the Internet but maintain an increased level of assurance.

Features

  • Secures emails over the Internet
  • Maintains a connection to legacy Public Sector Networks
  • Enables organisations to transition to the Internet
  • Provides Service Reporting
  • Delegated administration
  • Onboarding and Offboarding support
  • Detailed auditing based on archive access logs
  • Integrated with Office365 and Gsuite
  • Includes Service Desk

Benefits

  • Help Governement organisations transition to public cloud with additional assurance
  • Fully hosted in public cloud, no local infrastructure required
  • Integrated with Public Sector DNS
  • Option to provide Internet Mailware and data leakage prevention
  • Full auditing to meet compliance requirements
  • Security Incident and Event Management to support GDPR reporting

Pricing

£1.20 to £3.60 a user a year

Service documents

Framework

G-Cloud 12

Service ID

1 8 7 2 1 1 5 8 1 3 5 4 8 5 4

Contact

EGRESS SOFTWARE TECHNOLOGIES LTD Malcolm Locke
Telephone: 0207 624 8500
Email: gcloud@egress.com

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
N/A
System requirements
RFC5321 and RFC5322 compliant mail server

User support

Email or online ticketing support
Email or online ticketing
Support response times
SLAs are defined in the Terms and Conditions. A question is treated as a Service Request, Severity Level 4.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
To chat directly with Egress' Support Team, select the 'Help' from the support site, details are provided when onboarded
Web chat accessibility testing
No testing has been conducted with assistive technology users.
Onsite support
No
Support levels
The Service Desk is provided 24 x 7 for Incidents. Service Requests for Changes can be raised between 9am - 6pm Monday to Friday (excluding bank holidays)
The infrastructure for the service is supported 24x7
A Service Manager is assigned to the account and provides monthly reports.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
- Tailored technical documentation and user guides
- Online tutorial videos
- Direct support for users
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
N/A
End-of-contract process
At the end of the contract the service be wiped and the service decommissioned.

Using the service

Web browser interface
No
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
All web interfaces are fully responsive for all device types and screen resolutions.
Service interface
No
API
No
Customisation available
Yes
Description of customisation
The branding/logos on the reporting web site
- Email Templates
- Welcome / T&C Messages

Scaling

Independence of resources
The service design is scalable and capacity is managed to maintain performance.

Analytics

Service usage metrics
Yes
Metrics types
Number of emails sent and received per organiation
Number of emails sent and received by user type
Service availability and performance
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
N/A
Data export formats
Other
Other data export formats
N/A
Data import formats
Other
Other data import formats
N/A

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
Service credits are required to be paid to Egress customers in the event that the Service Level Performance Measure falls below the Availability Target of 99.90% in a Service Period. Full details on how service credits are calculated and applied if the SLAs is not met are in the subscription agreement on Service Availability SLAs. The Service credit is a % of the monthly subscription fee, refunded to the customer.
Approach to resilience
Available on request.
Outage reporting
Planned outages are reported on a service Status page

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels
Access to management interfaces is based on a Role Based Access Controls; which can be controlled at the organisational level.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
BSI
ISO/IEC 27001 accreditation date
14/07/2014
What the ISO/IEC 27001 doesn’t cover
Egress' Boston Office (USA).
Egress' Boston office.
All three Egress UK offices & Egress Toronto are in scope.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
Yes
Who accredited the PCI DSS certification
Trustwave
PCI DSS accreditation date
01/11/2017
What the PCI DSS doesn’t cover
Only online billing (via Paypal) through the Egress website is covered.
Other security certifications
Yes
Any other security certifications
  • NCSC Commercial Product Assurance (CPA)
  • NCSC Pan Government Accreditation (PGA)
  • Common Criteria
  • Cyber Essentials Plus
  • FIPS 140-2

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Egress are ISO27001 certified, with a mature ISMS comprised of relevant, adhered-to policies & procedures (P&P) by all staff. Egress’ ISMS Management Team meet regularly to ensure all P&P remain relevant & are feasible for all departments. All P&P are maintained on an internal Egress Secure Workspace, accessible by all staff (& audited as to who has accessed, downloaded etc. which policies). Egress also run a Security Awareness Programme that includes monthly testing of all staff’s company P&P knowledge.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Egress service model is ITIL v3 compliant and has defined processes and procedures for Change and Configuration Management. The Service Management team are responsible for the coordianting and scheduling of changes.
Configuration Management is managed by automation tools that track the states of desired configurations and report on deviations, in addition with audit logs.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Egress conduct quarterly penetration tests with external providers, plus whenever there is a major change to the network or a significant information security incident. Security threats are assessed via alerts from security bulletins from a wide range of vendors as well as independent information security providers. System and software patches are usually applied within two days of being available. Depending on the severity, patches may be applied quicker. The Egress Change Control Process includes steps to ensure that security impact of changes is considered. The roll-back procedure ensures that service is not adversely impacted by a change.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Egress has a full Security Incident and Event Monitoring (SIEM) service that caputures all the logs from the components in the infrastructure and proactively monitors them to provide realtime alerts to the Operations team.
Incidents are responded to based on te defined severity.
Incident management type
Supplier-defined controls
Incident management approach
An Security incident is reported to Customer Services channels (via telephone, email, logging a ticket or online chat). A Security Incident is then passed to the Operational Security team to assess the impact and of the incident and engineer resource is engaged to investigate if a breach has occurred and take appropriate action.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
Yes
Connected networks
Public Services Network (PSN)

Pricing

Price
£1.20 to £3.60 a user a year
Discount for educational organisations
No
Free trial available
No

Service documents